Chapter 1 quiz

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise. The company innovated a new product with a unique value. This is an example of using which of the following? A) Core competency B) Competitive advantage C) Empowerment D) Management skills E) Management strategies

A

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town? A) Its product manager chooses the wrong goals to pursue and uses resources wisely. B) Its product manager chooses the wrong goals to pursue and uses the resources inadequately. C) Its product manager chooses the right goals to pursue and uses the resources inadequately. D) Its product manager chooses the right goals to pursue and uses the resources wisely. E) Its product manager responds quickly to change.

A

Which of the following correctly defines organizational performance? A) It increases with an increase in efficiency and effectiveness. B) It increases with a decrease in efficiency and effectiveness. C) It remains unchanged with a decrease in efficiency and effectiveness. D) It decreases with an increase in efficiency and effectiveness. E) It remains unchanged with an increase in efficiency and effectiveness

A

Which of the following managerial tasks does a manager perform when he/she provides guidance to execute and fulfill the organization's vision? A) Leading B) Organizing C) Staffing D) Controlling E) Planning

A

A __________ is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities. A) Primary group B) Self-managed team C) Focus group D) Restructured team E) Functional team

B

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This is an example of: A) Organizational input B) Organizational performance C) Diversification D) Product development E) Differentiation

B

__________ involves instructing, guiding, energizing, and motivating the performance of employees to accomplish organizational goals. A) Planning B) Leading C) Reviewing D) Controlling E) Organizing

B

__________ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors. A) Empowerment B) Competitive advantage C) Diversification D) Stratification E) Innovation

B

__________ is the process of creating new or improved products that consumers want. A) Competitive advantage B) Innovation C) Total Quality management D) Turnaround management E) Core competency

B

__________ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities. A) Restructuring B) Outsourcing C) Empowerment D) Departmentalization E) Insourcing

C

__________ is the measure of how productively an organization uses its resources to achieve a goal. A) Effectiveness B) Product differentiation C) Efficiency D) Empowerment E) Product development

C

__________ is the measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. A) Efficiency B) Task management C) Effectiveness D) Diversification E) Differentiation

C

A company with a high level of efficiency and a low level of effectiveness is most likely to produce which of the following types of products? A) A low-quality product that the company makes a profit on. B) A high-quality product that the company makes a profit on. C) A low-quality product that customers do not want. D) A high-quality product that customer do not want. E) A high-quality product that customers can afford.

D

Abby the CEO of King Photo, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals. In this instance, which managerial task is she performing? A) Planning B) Organizing C) Delegating D) Controlling E) Structuring

D

Gerald is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. Gerald's skill is called which of the following? A) Human B) Negotiation C) Technical D) Conceptual E) Structural

D

Core competency can be described as which of the following? A) The specific measure of departmental skills, knowledge and experiences that allows on organization to outperform another. B) The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively. C) A measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals. D) A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. E) The ability to analyze and diagnose a situation and to distinguish between cause and effect.

A

Emma is a highly efficient manager. This implies that she does which of the following? A) Minimizes the amount of input resources without compromising quality. B) Is slow to respond to change and perceives organizational change as harmful. C) Does not favor flexibility in planning. D) Spends lavishly on resources. E) Works for longer hours that do most of her colleagues.

A

The Clear Image Device Company designs and develops imaging equipment. It has a low level of efficiency and a high level of effectiveness, so it is most likely to produce which of the following types of products? A) Product that customers want, but that is too expensive for them to buy. B) Product that customers want at a quality and price they can afford. C) Low-quality product that customers do not want. D) High-quality product that customers do not want. E) High-quality product that the company makes a profit on.

A

The general ability to understand, alter, lead, and control the behavior of other workers is which of the following skills? A) Human B) Conceptual C) Technical D) Structural E) Diagnostic

A

The outcome of the control process is the ability to do which of the following? A) Measure performance accurately and regulate organizational efficiency and effectiveness. B) Formulate effective business strategies and plan the allocation of resources. C) Attract customers by producing goods and services more cheaply than any competitor. D) Decide what organizational goals to pursue. E) Motivate employees to perform at a high level.

A

__________ involves contracting with another company, usually in another country, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service. A) Outsourcing B) Empowering C) Planning D) Controlling E) Innovating

A

A company that specializes in making computer accessories has its managers concentrate on improving the quality of one of their products. The new product is more advanced than those of their competitors, and customers are willing to pay more for the higher quality. By __________, this company outperformed its competitors by producing a product more efficiently and effectively than their competitors. A) Creating core competency B) Building a competitive advantage C) Restructuring D) Utilizing management stratification E) Employing empowerment

B

A company with a high level of efficiency and effectiveness is most likely to produce which of the following types of products? A) A product that customers what, but that is too expensive for them to buy. B) A product that customers what at a quality and price they can afford. C) A product that is expensive and nondurable. D) A high-quality product that customers do not want. E) A low-quality product that customers do not want.

B

Because of financial problems in the organization, using __________, the top management of an investment bank decided to reduce the number of middle managers by 10 percent. A) Outsourcing B) Restructuring C) Task assessment D) Empowerment E) Delegation

B

Carlton's Candies is a confectionary distributor located on the East Coast of the United States. Every year as an incentive, the most efficient and effective manager in one of the company's 12 distributing locations receives a lucrative holiday bonus. Which of the following managers is most likely to meet these requirements? A) Nico, who chooses the right goals to pursue, and spends more than he needs on resources. B) Karen, who choose the right goals to pursue, and makes clever use of resources to achieve them. C) Douglas, who chooses the right goals to pursue and displays an overly rigid approach to planning. D) Barrie, who chooses unrealistic goals, and tries hard to succeed. E) Leo, who chooses appropriate goals, but is slow in decision making.

B

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient. Who among the following is most likely to be laid off by Jack Sprouts' CEO? A) Elise, who is ambitious and favors directional planning. B) Kerry, who spends lavishly on resources and is adverse to taking responsibilities. C) Juan, who chooses appropriate goals to pursue but does not always succeed due to resource constraints. D) Margo, who sets high targets for herself and her team, and makes the best use of available resources to meet them. E) Andy, who plans carefully and only chooses realistic goals to pursue.

B

The senior managers of an organization traditionally consisting of the CEO and other "Chief" titles or departmental vice presidents are known as which of the following? A) Executive branch B) Top management team C) Top stakeholders D) External stakeholders E) First-Line managers

B

Which of the following does planning involve in an organization? A) Establishing task relationships that allow people to work together. B) Developing strategies for how to achieve high performance. C) Motivating individuals to achieve organizational goals. D) Establishing accurate measuring and monitoring systems. E) Measuring how well the organization has achieved its goals.

B

Which of the following is a consequence of restructuring? A) Increase in the size of departments. B) Loss of jobs. C) Increase in hierarchical levels. D) Increase in customer satisfaction. E) Improvement in morale of employees.

B

A(n) __________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes. A) Control group B) Talent pool C) Organization D) Focus group E) Quality circle

C

Controlling is the managerial task that involves which of the following? A) Deciding what organizational goals to pursue. B) Obtaining customers by producing goods and services more cheaply than any competitor. C) Taking any corrective actions needed to maintain or improve performance. D) Using personality to establish equilibrium in the workplace. E) Motivating people to perform at a high level.

C

Due to declining global sales, Sears announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of which of the following? A) Task assessment B) Insourcing C) Restructuring D) Outsourcing E) Empowerment

C

In which of the following managerial tasks do managers select the appropriate goals for the organization? A) Organizing B) Leading C) Planning D) Controlling E) Restructuring

C

Marietta is the product manager at Fireflies Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Marietta know that she was taking a risk by committing the organizational resources to pursuing this idea, but was confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which manager task can Marietta be said to be performing? A) Leading B) Organizing C) Planning D) Restructuring E) Controlling

C

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing? A) Planning B) Leading C) Organizing D) Controlling E) Consolidating

C

The PRP Company manufactures plastic components. The company has a low level of efficiency and a low level of effectiveness, which means it is most likely to produce which of the following types of products? A) Product that customers want, but that is too expensive for them to buy. B) Product that customers want at a quality and price they can afford. C) Low-quality product that customers do not want. D) High-quality product that customers do not want. E) High-quality product that the company makes a profit on.

C

Which of the following illustrates the simple difference between a manager and leader? A) Leaders look to the future, while managers look to the past. B) Managers look to the future, while leaders look to the past. C) Managers manage work, while leaders lead people. D) Leaders manage work, while managers lead people. E) Managers and leaders have no differences.

C

Which of the following is a characteristic of first-line managers? A) They are responsible for finding the best way to organize human resources and other organizational assets. B) The evaluate whether the organization's goals are appropriate. C) They are responsible for daily supervision of the nonmanagerial employees. D) They instruct top managers on the suitability of organizational goals. E) The develop and fine-tune the skills and know-how of middle managers.

C

Which of the following is true of middle managers? A) They are often called supervisors. B) They are responsible for the daily supervision of the nonmanagerial employees. C) They make specific decisions about the production of goods and services. D) They are responsible for the performance of all departments. E) They establish long-term organizational goals.

C

Craig is a highly effective manager. This implies that he does which of the following? A) Is likely to spend lavishly on resources. B) Is highly compliant. C) Disfavors employee empowerment. D) Chooses appropriate goals and then achieves them. E) Is overly ambitious.

D

Middle managers are responsible for which of the following? A) The daily supervision of nonmanagerial employees. B) Fine-tuning and developing the skills of top managers. C) Establishing the organization's goals and visions. D) Finding the best way to use resources to achieve organizational goals. E) Creating the top-management team.

D

Organizations that operate and compete in more than one country are best known as which of the following? A) Franchise B) Corporation C) Self-managed organization D) Global organization E) Partnership

D

Steven was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Steven was promoted because of having which of the following skills? A) Conceptual B) Planning C) Human D) Technical E) Leading

D

Which of the following is an element of planning? A) Encouraging all employees to perform at a high level to help the organization achieve its vision and goals. B) Using power, personality, and communication skills to coordinate the activities of people and groups. C) Establishing alliances between different organizations to share resources and produce new goods and services. D) Deciding which goals the organization will pursue and what strategies will achieve those goals. E) Organizing people into departments according to the kinds of job-specific tasks they perform.

D

__________ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper. A) Total Quality management B) Innovation C) Crisis management D) Turnaround management E) Restructuring

D

A manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. The company utilized __________ by developing the new vision and strategies. A) Crisis management B) Total quality management C) Stratification D) Restructuring E) Turnaround management

E

Daniel, a manager at Starbucks, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing? A) Planning B) Staffing C) Organizing D) Structuring E) Controlling

E

In __________ managers evaluate how well the organization is accomplishing its goals. A) Leading B) Planning C) Organizing D) Disseminating E) Controlling

E

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals? A) Planning B) Leading C) Reviewing D) Controlling E) Organizing

E

Which of the following is a primary concern of top managers? A) Supervising nonmanagerial employees. B) Training, motivating, and rewarding salespeople. C) Developing and fine-tuning employee skills. D) Supervising first-line managers. E) Deciding which goods a company should produce.

E