Chapter 1 - Test Review

What is the correct order for the four steps in a systems loop? A. Inputs, processing, outputs, feedback B. Feedback, inputs, processing, outputs C. Inputs, feedback, processing, outputs D. Inputs, outputs, processing, feedback

A. Inputs, Processing, Outputs, Feedbacks

In Maslow's hierarchy of needs, which of the following is the lowest level? A. Physiological needs B. Safety needs C. Esteem needs D. Love/Belongingness needs

A. Physiological needs

What are the four major functions of management? A. Planning, organizing, leading, controlling B. Planning, organizing, monitoring, controlling C. Profiting, organizing, leading, controlling D. Planning, organizing, leading, efficiency

A. Planning, Organizing, Leading, Controlling

Which management theory was based on understanding each part of a task, selecting the right workers, providing adequate training, and scientifically planning the work to maximize output? A. Scientific management B. Administrative science C. Behavioralism D. The systems viewpoint

A. Scientific Management

What is it called when workers are perceived to be purposefully working below their capacity? A. Soldiering B. Laziness C. Racketeering D. Efficiency

A. Soldiering

According to the above video, in McGregor's theory, which type of people need close supervision, strict controls and incentives to perform? answerable question reference A. Theory X B. Theory Y C. Unmotivated employees D. Theory A

A. Theory X

How did the Gilbreths go about testing their theories on movement and motion studies? A. They used poor college students B. They used their children C. They went into organizations D. They outsourced the study to India

A. They used their children

Which level of management most often needs to utilize conceptual skills? A. Top managers B. Middle managers C. First-line managers D. Team leaders

A. Top Managers

Which manager's duties include planning and making decisions and setting objectives for the organization? A. Top managers B. Middle managers C. First-line managers D. Board of directors

A. Top Managers

In the case of a restaurant, the raw meat used for making hamburgers would be a(n) ______________ in a system? A. input B. process C. output D. feedback

A. input

Whose job is it to oversee the activities of the firm and ensure that the organization is maximizing value to its stakeholders? A. Top managers B. Board of directors C. First-line managers D. Middle managers

B. Board of Directors

Despite the negative connotation associated with bureaucracies, Weber's main point of associating them with organizations was that they require structure, order and process to be ____________________________________. A. successful B. efficient C. rational D. profitable

B. Efficient

n the above video, technological skills, sector-specific training, and other skills are listed as typical ______________. A. soft skills B. hard skills C. work skills D. effective skills

B. Hard Skills

The core element of management is understanding what? A. Goal-setting B. Human interaction C. Budgets D. Generally accepted accounting principles

B. Human Interaction

Which level of manager is typically in charge of allocating resources and developing activities? A. First-line managers B. Low-level managers C. Top managers D. Middle managers

B. Middle Managers

A system for minimizing errors in production is known as____________. A. quality B. quality control C. quality assurance D. Total Quality Management

B. Quality control

According to the Weird Al music video, "Our proven methodology, with a strong commitment to quality effectively enhances corporate ______________." A. strategy B. synergy C. energy D. positivity

B. Synergy

The specific knowledge needed to perform a specialized skill is known as what? A. Conceptual skills B. Technical skills C. Human skills D. Soft skills

B. Technical Skills

What was the underlying management theme from the Monsanto advertisement video? A. Bright lights always seem to come from random corn fields. B. We need to understand how relationships work for every unique area. C. Agriculture is a lot more involved than just running a tractor through a field. D. Wi-Fi routers are apparently strong enough to get a signal into the middle of an open field.

B. We need to understand how relationships work for every unique area.

Max Weber

Bureaucracy to be a rational, efficient, merit-based and logical organization

What do the examples of the Mesopotamian plow, the McCormick reaper, and the gas-powered tractor help to explain? A. It takes a long time to come up with new ways to plow dirt. B. Agriculture has had some pretty cool inventions. C. Advancement is important for getting the most production from our efforts. D. The amount of arable land is declining, so we need to use it more quickly.

C. Advancement is important for getting the most production from our efforts

Which of the following is NOT true of early American industry? A. Work was primarily labor-intensive B. Workers had very few rights C. Efficiency was a primary concern for administrators D. Working conditions were less than ideal

C. Efficiency was a primary concern for administrators

Named after a failed study led by Elton Mayo, what theory has helped researchers to understand that employees are social beings who seek attention form their superiors? A. Mayo Effect B. Illinois Effect C. Hawthorne Effect D. Social Effect

C. Hawthorne Effect

Which of Mintzberg's managerial roles includes monitoring teams and people, communicating information and acting as a spokesperson? A. Decisional B. Interpersonal C. Informational D. Conceptual

C. Informational

Henry Mintzberg's study of managers at several organizations found all of the following EXCEPT that ______________. A. managers work in high pressure situations B. managers prefer face-to-face communication C. managers are often unfulfilled by their jobs D. a manager's work is fragmented and uneven

C. managers are often unfulfilled by their jobs

What type of skill does top managers use?

Conceptual Skill

Understanding people and organizations is valuable for whom? A. Only those who want to become managers B. No one C. Only those who are pursuing business degrees D. Everyone

D. Everyone

Who introduced the idea that there are two types of managers

Douglas McGregor

What type of manager coordinates activities, supervise employees, report to middle managers, and involved in day-to-day operations

First Line Managers

Hawthorne Effect

Helped researchers to understand that employees are social beings who seek attention from their superiors

Who came up with the functions of management that managers need to be concerned with and manage throughout the day, in 1916

Henri Fayol

Who is known as the architect of administrative science?

Henri Fayol

Who studied the activities of top managers in an effort to understand the daily realities of management?

Henry Mintzberg

Who introduced the idea of vocational or industrial, psychology and economics to better understand human behavior in work places?

Hugo Munster

What type of skill does middle managers use most?

Human Skills

Feedback

Information or opinions about something, which can be used to determine success or potential needed changes

Who found that the social aspect of workplaces allowed for cooperation and shared communities

Mary Parker Follett

Controlling

Measuring the performance of employees and work groups against established standards

What type of manager allocate resources, oversees first-line managers, and develop implementable activities

Middle Managers

Leading

Motivating and directing employees towards the achievement of organizational goals

Who was among the first to do film studies?

The Gilbreths

Quality Assurance

The detailed activities that provide confidence that required quality standards are fulfilled

Modern Period

The second half of the 20th century

Who sets objectives, scan the environment, and plans to make decisions

Top Managers

Quality Control

a system for minimizing errors in production

Output

any product or service that is created by processing resources

The Contingency Perspective

assumes that the external environment is constantly changing, whether do to competition or customer preferences

Lower Order

basic needs that must be met before they can seek psychological needs or self-fufillment

Organizing

delegation of tasks to different individuals and work groups

Soldiering (Fredrick Taylor)

eliminating workers who were lazy

Inside Directors

employees of the company such as the CEO, members of the top management team, the largest shareholders and representatives of stakeholders like a union rep.

Evidence Based Management

identifiers unique problems and understands that solutions might wary from time to time

Planning

identifying goals, establishing objectives and implementing action plans within the constraints to organization

Interpersonal

includes being a leader, a figurehead or a link between internal and external constituents

Decisional

involves the use of provided information

Theory Y

managers are more optimistic about their workers

Informational

managers monitor teams and people, communicate information and acting as a spokesperson

Board of Directors

oversee the activities of the firm and ensure that the organization is maximizing stock holders equity

Theory X

pessimistic and believes workers are unmotivated and resistant to change

Imputs

raw materials or human capital

Maslow Hierarchy of Needs

self-actualization, esteem, love/belonging, safety, physiological

Technical Skills

specific knowledge needed to perform a specialized skill

Weber main point of bureaucracy was that it required __________?

structure, order, and process to be efficient

Hard Skills

technical skill set and ability of functional tasks

Historical Periods

the first half of the 20th century

Management

the pursuit of organizational goals

Quality

the standard against which something is measured

Scientific Management

the study of work methods to improve productivity

Soft Skills

the traits needed to build positive relationships

Processing

the transformation or use of resources to create some type of output

Bureaucracy (Max Weber)

to be a rational, efficient, merit-based and logical organization

Efficiency

ways to improve worker productivity

Conceptual Skills

where managers need to think analytically, understanding how an organization best functions and fit the overall puzzle pieces together