Chapter 10 Motivating Employees
Positive and negative reinforcers applied to motivate a person to behave in a certain way is the application of:
reinforcement theory
Which of these methods used in organizations encourage communication
Allow employees to voice ideas Train managers to be good listeners
True or false: Employees who are disengaged do not cost the company anything
False
True or false: When a worker perceives inequity in the workplace they will increase their effort to get more recognition from management
False
Which of the following is an example of intrinsic reward
Feeling that your work contributes to society Feeling that your work contributes to the company Personal satisfaction
What generation grew up with both parents working, seeks work-life balance, values career security
Generation X
What generation grew up with indulgent parents technologically savvy, values frequent positive feedback
Generation Y (Millennial)
The tendency for people to behave differently when they know they are being watched or studied is referred to as the _
Hawthorne effect
Employers can recognize a job well done by:
Increasing pay Providing a path for advancement Increasing employee responsibilities
Which of the following would be an example of empowerment that would motivate workers
Let the workers design the solution to a problem
Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as a motivator for workers
Pay and job security
Select assumptions made by Theory X managers about people
People are motivated to avoid punishment People prefer to avoid work People must be controlled and forced to work
_ is an example of positive reinforcement
Recognition Pay raise Praise
Which item was listed by workers as creating enthusiasm for job content
Sense of achievement
Which of the following are included in Maslow's hierarchy of Needs
Social Physiological Safety
According to Maslow's Hierarchy of Needs, when a lower level need has been met:
a higher level need will emerge as a motivator
According to a survey of recent college graduates, opportunities for _ are important in attracting and retaining employees
advancement
The belief that your work makes a difference and gives you satisfaction is an example of:
an intrinsic reward
The key to successful employee empowerment is free-flowing _ and information throughout the organization
communication
Giving employees the authority to make decisions and the tools to implement the decisions they make is called _
empowerment
Job _ involves combing tasks into one challenging and interesting assignment
enlargement
A motivational strategy that focuses on motivating the worker through the design of the job itself is called job _
enrichment
Management by objectives requires discussion, review, and _ of objectives among managers, supervisors, and employees
evaluation
A promotion at work is an example of a(n) _ reward
extrinsic
Creating an upbeat, relaxed company culture helps small businesses motivate their workers instead of using _ incentives
financial
Small businesses can motivate employees by:
giving employees small equity stakes offering flexible schedules telling them their work is appreciated
The significant difference between coaching and helping is:
helping means doing part of the work
The effects on organizations of unmotivated and unhappy workers include:
high recruitment and training costs poor relationships with customers
When applying reinforcement theory, extinction means:
ignoring unwanted behaviors to stop them
Examples of job enrichment strategies are:
job enlargement and job rotation
Moving workers from one task to the next to make work more interesting and motivating is called:
job rotation
According to Herzberg, hygiene (maintenance) factors at work would include:
job security good working conditions
Job factors that cause employees to be productive and gives them satisfaction is the definition of a(n) _ according to Herzberg
motivator
An assumption about people made by a Theory Y manager is that people:
naturally like to work
Maslow's theory states that once needs are met they:
no longer motivate
If a worker perceives inequity in a situation, he may try to restore it by:
producing less leaving the organization
Extrinsic rewards include:
promotions pay raises recognition and praise
Small businesses can motivate their workers without increasing costs by giving them:
public recognition stock options
Examples of punishment include:
reduced pay
Motivation is defined as people acting to receive rewards to avoid punishment according to _
reinforcement theory
Expectancy theory recognizes that individuals establish their own views of task difficulty and the value of the _ to that person
reward
Job _ is applied as a method of motivation when an employee is moved from on job to another on different days to make the job more interesting and challenging
rotation
Coaching and helping employees are different in that coaching requires a manager to:
teach recommend guide
The problems associated with retaining workers who are disengaged include:
undermining the efforts of employees who are engaged decreased productivity compensating workers who put in time but no energy
Companies can minimize the perception of unfairness in the workplace by having clear and frequent communication:
with all employees
What generation: Grew up in prosperity, one parent working, values job security
Baby boomer
Match the generations to the birth years listed
Baby boomer 1945-1964 Generation X 1965-1980 Generation Y (Millennial) 1980-2000
