Chapter 10 Motivating Employees

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Positive and negative reinforcers applied to motivate a person to behave in a certain way is the application of:

reinforcement theory

Which of these methods used in organizations encourage communication

Allow employees to voice ideas Train managers to be good listeners

True or false: Employees who are disengaged do not cost the company anything

False

True or false: When a worker perceives inequity in the workplace they will increase their effort to get more recognition from management

False

Which of the following is an example of intrinsic reward

Feeling that your work contributes to society Feeling that your work contributes to the company Personal satisfaction

What generation grew up with both parents working, seeks work-life balance, values career security

Generation X

What generation grew up with indulgent parents technologically savvy, values frequent positive feedback

Generation Y (Millennial)

The tendency for people to behave differently when they know they are being watched or studied is referred to as the _

Hawthorne effect

Employers can recognize a job well done by:

Increasing pay Providing a path for advancement Increasing employee responsibilities

Which of the following would be an example of empowerment that would motivate workers

Let the workers design the solution to a problem

Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as a motivator for workers

Pay and job security

Select assumptions made by Theory X managers about people

People are motivated to avoid punishment People prefer to avoid work People must be controlled and forced to work

_ is an example of positive reinforcement

Recognition Pay raise Praise

Which item was listed by workers as creating enthusiasm for job content

Sense of achievement

Which of the following are included in Maslow's hierarchy of Needs

Social Physiological Safety

According to Maslow's Hierarchy of Needs, when a lower level need has been met:

a higher level need will emerge as a motivator

According to a survey of recent college graduates, opportunities for _ are important in attracting and retaining employees

advancement

The belief that your work makes a difference and gives you satisfaction is an example of:

an intrinsic reward

The key to successful employee empowerment is free-flowing _ and information throughout the organization

communication

Giving employees the authority to make decisions and the tools to implement the decisions they make is called _

empowerment

Job _ involves combing tasks into one challenging and interesting assignment

enlargement

A motivational strategy that focuses on motivating the worker through the design of the job itself is called job _

enrichment

Management by objectives requires discussion, review, and _ of objectives among managers, supervisors, and employees

evaluation

A promotion at work is an example of a(n) _ reward

extrinsic

Creating an upbeat, relaxed company culture helps small businesses motivate their workers instead of using _ incentives

financial

Small businesses can motivate employees by:

giving employees small equity stakes offering flexible schedules telling them their work is appreciated

The significant difference between coaching and helping is:

helping means doing part of the work

The effects on organizations of unmotivated and unhappy workers include:

high recruitment and training costs poor relationships with customers

When applying reinforcement theory, extinction means:

ignoring unwanted behaviors to stop them

Examples of job enrichment strategies are:

job enlargement and job rotation

Moving workers from one task to the next to make work more interesting and motivating is called:

job rotation

According to Herzberg, hygiene (maintenance) factors at work would include:

job security good working conditions

Job factors that cause employees to be productive and gives them satisfaction is the definition of a(n) _ according to Herzberg

motivator

An assumption about people made by a Theory Y manager is that people:

naturally like to work

Maslow's theory states that once needs are met they:

no longer motivate

If a worker perceives inequity in a situation, he may try to restore it by:

producing less leaving the organization

Extrinsic rewards include:

promotions pay raises recognition and praise

Small businesses can motivate their workers without increasing costs by giving them:

public recognition stock options

Examples of punishment include:

reduced pay

Motivation is defined as people acting to receive rewards to avoid punishment according to _

reinforcement theory

Expectancy theory recognizes that individuals establish their own views of task difficulty and the value of the _ to that person

reward

Job _ is applied as a method of motivation when an employee is moved from on job to another on different days to make the job more interesting and challenging

rotation

Coaching and helping employees are different in that coaching requires a manager to:

teach recommend guide

The problems associated with retaining workers who are disengaged include:

undermining the efforts of employees who are engaged decreased productivity compensating workers who put in time but no energy

Companies can minimize the perception of unfairness in the workplace by having clear and frequent communication:

with all employees

What generation: Grew up in prosperity, one parent working, values job security

Baby boomer

Match the generations to the birth years listed

Baby boomer 1945-1964 Generation X 1965-1980 Generation Y (Millennial) 1980-2000


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