Chapter 10 Project Management
Which of the following is true of push communication?
information is sent to recipients without their request
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
lessons learned report
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.
meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.
meeting
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
meetings
The formula to determine the number of communication channels is _____, where n is the number of people involved
n(n-1)/2 = x n = number of people involved x = communication channels
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
subject
Which of the following is true of a project communications plan?
the communications plan should be part of the overall project management plan
A facilitator can help the team solve any communication problems. T/F
true
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications. T/F
true
Do not have a meeting if there is a better way of achieving the objective at hand. T/F
true
Good information technology project managers must have strong technical and communication skills. t/f
true
In a project, communicating badly exponentially increases the possibility of making mistakes. t/f
true
It is extremely important to document any changes in technical specifications that might affect product performance t/f
true
Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.T/f
true
People have different personality traits that often affect their communication preferences. t/f
true
Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. T/F
true
Rarely does the receiver interpret a message exactly as the sender intended. T/F
true
Status reports can take various formats depending on the stakeholders' needs. T/F
true
Using the formula for calculating the number of communication channels, how many channels would two people require?
1
Using the formula for calculating the number of communication channels, how many channels would five people require?
10
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.
5
Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.
58
An example of pull communication is _____.
blogs
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
call phil in for a private meeting to appreciate his work
E-mail communication is most suited for:
communicating routine information
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
Managing communications is part of the _____ process of the project communication management.
executing
____ predict future project status and progress based on past information and trends.
forecasts
Which of the following questions is typically addressed by a project forecast?
how much money will be needed to complete the project
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
if the entire message can fit in the subject line
As the number of people involved in a project _____, the complexity of communications _____.
increases, increases
The output of the _____ process is a communications management plan.
planning communications
_____ involves determining the information and communications needs of the stakeholders.
planning communications
____ describe what the project team has accomplished during a certain period.
progress reports
_____ are a complete set of organized project records that provide an accurate history of the project.
project archives
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
short face-to-face meetings
____ describe where the project stands at a specific point in time.
status reports
_____ address where the project stands in terms of meeting scope, time, and cost goals.
status reports
The communications management plan varies with the needs of the project. T/F
true
An example of push communication is _____.
voice mails
A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
wiki
