Chapter 11

"Belief that the organization will be successful in the future" and "Understanding of how the employee fits into the company" are two of the sources of employee engagement according to which of the following? SHRM BLS Quantum Workplace HCIS

Quantum Workplace

The most popular method for measuring employment engagement is __________________. employee surveys collecting statistical data employee interviews observation

employee surveys

Employee engagement directly correlates with _________________ and business results. salaries benefits employee turnover management morale

employee turnover

If an employee states "I have the training and resources to excel at my job" in a survey, they are most likely engaged because their _____________________ have been met. team orientation needs individual needs professional growth goals motivational needs

individual needs

Employee engagement usually also promotes the broadening of employee resources such as creativity and ______________________. team interaction innovation production satisfaction

innovation

An important influence on employee engagement is __________ design. company management job training

job

If companies want to reduce employee turnover, they should make every effort to convey clear guidelines as to what the new employee's responsibilities are and this may be accomplished by thorough and effective ____________________ programs. orientation classroom learning onboarding re-training

onboarding

Casual _________________ conversations between employee and their manager are key to establishing a culture of engagement. long one-on-one non-personal work-related

one-on-one

About ____________ of those responding to recent engagement surveys believe that engagement is greatly related to trust in management and the relationship with the immediate supervisor. 50% 60% 70% 80%

80%

French postal service Formaposte uses which of the following to improve retention of new hires in the first few weeks? Orientation parties Gamification Year-long onboarding Frequent check-ins b

Gamification

Employee engagement has two components: attitudinal and which of the following? Behavioral Ethical Subjective Skill level

Behavioral

Which of the following is not uncommon in conducting surveys? Employee pushback False answers Bias Lack of interest

Bias

An employee's perception of their work and the context in which the work is occurring is which of the following? Emotional engagement Behavioral dimension Individual needs Cognitive dimension

Cognitive dimension

HR policies and practices can affect employee engagement through job design, recruitment and selection, training, and development and which of the following? Compensation planning and performance management High expectations Productivity Frequent conversations

Compensation planning and performance management

___________________ interviews may also be used to measure employee engagement. Group Exit Supervisor Family

Exit

Communication and which of the following are ways that management style causes an employee to be disengaged? Passiveness Strong leadership Easy-going personality Decision making

Decision making

High employee turnover results in increased training costs and a negative impact on which of the following? Customer satisfaction Productivity The economy Upper management

Productivity

One way that leadership can address work/life needs is which of the following? Provide recognition on a regular basis Provide equal opportunities Provide key developmental experiences Reduce expectations of very long work hours

Reduce expectations of very long work hours

One example of making new hires feel welcome and "part of the family" is done by the Texas Rangers baseball team when they give all new hire which of the following? A gift basket Local restaurant gift cards A sign-on bonus Their own personalized baseball card

Their own personalized baseball card

This dimension of the Utrecht Work Engagement Scale (UWES) that is known for high levels of energy, effort, resilience, and motivation to invest in the job is which of the following? Absorption Dedication Vigor Intrinsic value

Vigor