Chapter 11
"Belief that the organization will be successful in the future" and "Understanding of how the employee fits into the company" are two of the sources of employee engagement according to which of the following? SHRM BLS Quantum Workplace HCIS
Quantum Workplace
The most popular method for measuring employment engagement is __________________. employee surveys collecting statistical data employee interviews observation
employee surveys
Employee engagement directly correlates with _________________ and business results. salaries benefits employee turnover management morale
employee turnover
If an employee states "I have the training and resources to excel at my job" in a survey, they are most likely engaged because their _____________________ have been met. team orientation needs individual needs professional growth goals motivational needs
individual needs
Employee engagement usually also promotes the broadening of employee resources such as creativity and ______________________. team interaction innovation production satisfaction
innovation
An important influence on employee engagement is __________ design. company management job training
job
If companies want to reduce employee turnover, they should make every effort to convey clear guidelines as to what the new employee's responsibilities are and this may be accomplished by thorough and effective ____________________ programs. orientation classroom learning onboarding re-training
onboarding
Casual _________________ conversations between employee and their manager are key to establishing a culture of engagement. long one-on-one non-personal work-related
one-on-one
About ____________ of those responding to recent engagement surveys believe that engagement is greatly related to trust in management and the relationship with the immediate supervisor. 50% 60% 70% 80%
80%
French postal service Formaposte uses which of the following to improve retention of new hires in the first few weeks? Orientation parties Gamification Year-long onboarding Frequent check-ins b
Gamification
Employee engagement has two components: attitudinal and which of the following? Behavioral Ethical Subjective Skill level
Behavioral
Which of the following is not uncommon in conducting surveys? Employee pushback False answers Bias Lack of interest
Bias
An employee's perception of their work and the context in which the work is occurring is which of the following? Emotional engagement Behavioral dimension Individual needs Cognitive dimension
Cognitive dimension
HR policies and practices can affect employee engagement through job design, recruitment and selection, training, and development and which of the following? Compensation planning and performance management High expectations Productivity Frequent conversations
Compensation planning and performance management
___________________ interviews may also be used to measure employee engagement. Group Exit Supervisor Family
Exit
Communication and which of the following are ways that management style causes an employee to be disengaged? Passiveness Strong leadership Easy-going personality Decision making
Decision making
High employee turnover results in increased training costs and a negative impact on which of the following? Customer satisfaction Productivity The economy Upper management
Productivity
One way that leadership can address work/life needs is which of the following? Provide recognition on a regular basis Provide equal opportunities Provide key developmental experiences Reduce expectations of very long work hours
Reduce expectations of very long work hours
One example of making new hires feel welcome and "part of the family" is done by the Texas Rangers baseball team when they give all new hire which of the following? A gift basket Local restaurant gift cards A sign-on bonus Their own personalized baseball card
Their own personalized baseball card
This dimension of the Utrecht Work Engagement Scale (UWES) that is known for high levels of energy, effort, resilience, and motivation to invest in the job is which of the following? Absorption Dedication Vigor Intrinsic value
Vigor