Chapter 12

Which of the following job positions most likely requires people with high degree of emotional stability?

911 operator

The government of a country is working to change the employers' perceptions of older workers and encourage companies to abandon mandatory retirement plans. Which of the following surface-level dimensions is the government trying to eliminate?

Age

Which of the following is an example of deep-level diversity?

Attitudes

What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

Physical capabilities, gender, race/ethnicity, and age

Which of the following job positions most likely requires people with high degree of extraversion?

Salesperson

_____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Social integration

The two basic types of diversity training programs are _

awareness and skills-based

When a German pharmaceuticals company decided to implement a diversity training program, its human resources managers did a research and discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." This discovery had to do with _____.

deep-level diversity`

The primary benefit of the _____ is that it generally brings about fairer treatment of employees and increases demographic diversity.

discrimination and fairness paradigm

An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner.

disposition

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates __

diversity

B.R.D group of companies has launched a comprehensive diversity initiative that includes frequent diversity retreats for employees, innovative recruitment efforts, employee benefits for domestic partners, and extensive support services focused on race, gender, disability, religion, hobbies, and age. B.R.D uses the _____ paradigm for managing diversity.

learning and effectiveness

Martha wanted to learn to sail, and she approached an institution which teaches sailing. Later, she came to know that the institution believed that sailing was solely for men and the institution did not enroll her. This made her find a tutor and start an institution that teaches sailing to both men and women. In this way, Martha succeeded in eliminating _____.

sex discrimination

The Terra College of Arts launched a comprehensive diversity initiative, which includes frequent seminars, workshops, and conventions for faculty, staff, and students, aimed at helping them gain a better understanding of diversity. Which of the following diversity training is used by the college?

Awareness training

_____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

Deep-level diversity

Which of the following statements explains why diversity makes good business sense?

Diversity helps companies attract and retain talented employees

Which of the following is an example of surface-level diversity?

Gender

Which of the following is NOT an example of a diversity principle that will help managers do a better job of managing company diversity?

Tailor opportunities to groups and not individuals.

Which of the following is the most commonly used paradigm for managing diversity?

The discrimination and fairness paradigm

Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

True

In diversity pairing, people of different cultural backgrounds are paired together for mentoring.

True

Unlike _____, which punishes companies for not achieving specific gender and race ratios in their work forces, diversity programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

affirmative action

The term _____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting.

agreeableness

In a recent meeting, the supervisors of a county voted unanimously to conduct a(n) _____, which would provide an accounting of how well the makeup of local boards and commissions reflects the racial, gender, cultural, geographic, and ethnic diversity of the county.

diversity audit

In the nursing home industry, pairing two younger workers with an older worker creates more job opportunities for the older workers. Furthermore, this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems. This would be an example of

diversity pairing