Chapter 12-Managing Human Resources
Quid Pro Quo
"this for that" sexual harassment
*Equal Pay Act year*
1963
Age Discrimination in Employment Act (ADEA) year
1967
*Occupational Safety and Health Act (OSHA) year*
1970
Vocational Rehabilitation Act year
1973
*Americans with Disabilities Act year*
1990
*Civil Rights Act year*
1991
Family and Medical Leave Act year
1993
Health Insurance Portability Accountability Act (HIPPA) year
1996
Patient Protection and Affordable Care Act (PPACA) year
2010
A __________ is a process that uses multiple raters, including self-rating, to assess employee performance and guide development.
360-degree feedback
It is estimated that up to ______% of Americans are in part-time, contact, or other type of nonstandard jobs
40
The steps, in order, or recruiting
HR planning Choose recruiting sources Select the candidate Welcome the new employee
What was the first state to pass a law making it illegal to ask job applicants for their social networking passwords?
Maryland
Job description
a clear and concise summary of the specific tasks, duties, and responsibilities
Job analysis
a systematic process of gathering and interpreting information about essential duties, tasks, and responsibilities of a job, as well as about the context
Characteristics of employee contributions
ability, education and experience, creativity, commitment, expertise and knowledge
Recruiting
activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied
Compensation
all monetary payments and all goods or commodities used in lieu of money to reward employees
What was the Patient Protection and Affordable Care Act (PPACA)?
allows employees to switch health insurance plans when changing jobs and get the new coverage regardless of preexisting health conditions; prohibits group plans from dropping a sick employee
What was the Health Insurance Portability Accountability Act (HIPPA)?
allows employees to switch health insurance plans when changing jobs and get the new coverage regardless of preexisting health conditions; prohibits group plans from dropping a sick employee
Internship
an arrangement whereby an intern exchanges free or low-cost labor for the opportunity to explore whether a particular career is appealing or to gain valuable work experience in a particular field
Most frequently used selection devices are....
application form, interview, and employment test
Characteristics of selecting the candidate
application, interview, tests
Cabinets and Bins is a new storage furniture company that is in the process of recruiting staff. The CEO of the company wants to market his company as an environment that is highly creative and encourages staff to think critically. How can the CEO attract and recruit the right kind of workers?
by developing a strong employer brand
Exit interviews
can be used to learn about dissatisfaction and reason for departure
Sadia recently submitted a resume and cover letter to a small marketing firm and is invited for an interview. At her interview; however, the company representative is short with her and does not give her ample time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and is wearing a hijab. Which of the following laws will protect Sadia in the event she decides to press charges against the firm?
civil Rights Act, Title VII
Another name for skill-based pay
competency-based pay
Which federal regulation requires continued health insurance coverage (paid by employee) following termination?
consolidated Omnibus Budget Reconciliation Act
Temporary workers, contract employees, or leased employees are all examples of __________ workers.
contingent
Behaviorally anchored rating scale (BARS)
developed from critical incidents pertaining to job performance
In the matching model, company's needs would be matched with what?
employee contributions
In the matching model, company inducements would be matched with what?
employee's needs
Skill-based pay
employees with higher skill levels receive higher pay than those with lower skill levels
Selection process
employers assess applicants' characteristics in an attempt to determine the "fit" between the job and applicant characteristics
*What was the Occupational Safety and Health Act (OSHA)?*
establishes mandatory safety and health standards in organizations
3 parts to company strategy
find the right people, maintain an effective workforce, and manage talent
Realistic job previews (RJPs)
give applicants all pertinent and realistic information-positive and negative- about the job and the organization
__________ refers to the design and application of formal systems in an organization to assure the effective and efficient use of human talent to accomplish organizational goals.
human resource management
Another name for pay-for-performance
incentive pay
Employment tests
include cognitive ability tests, physical ability tests, personality tests, and brainteasers.
Suppose that after forecasting the needs of the company, the president and human resource managers at Stagecoach decide to restructure the organization and to develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other European countries. They are looking for individuals who understand the organization's mission and values. Which of the following would be most advantageous for Stagecoach?
internal recruiting
Job-based pay
linking compensation to the specific tasks an employee performs
Contingent workers keep costs _______.
low
Strategic role of HRM
must drive organizational performance; it's competitive advantage
Stereotyping
occurs when a rater places an employee into a class or category based on one or few traits or characteristics
Discrimination
occurs when hiring and promotion decisions are made based on criteria that are not job-relevant
Jon was hired as a new manager and worked closely with Christine, a supervisor who had worked for the company for over a decade. For the first few weeks, Jon shadowed Christine and learned company policies and procedures through hands-on experiences. At the end of his first three months, Jon received a performance appraisal interview from Christine. He recalls feeling defeated after his evaluation because Christine gave him poor scores in most of the areas. He believes that Christine ranked him poorly because he was young and was just learning how to adjust to his new position. Identify the training method employed here, as well as Christine's performance evaluation error.
on-the-job training, stereotyping
New social contract between organization and employee
open market, employees come and go; looking for the next opportunity
Job specification
outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform the job adequately
Old social contract between organization and employee
passive but with job security
Characteristics of company inducements
pay and benefits, meaningful work, advancement, training, challenge
Myra's company recently decided that in order to cut costs, they needed to change their compensation structure. Currently, full-time staff persons are paid a salary biweekly and are given a bonus every year. The company president wants to continue paying biweekly salaries but also wants to figure out a different structure for paying bonuses. What can the president implement to better manage his company?
pay-for-performance
Contingent workers
people who work for an organization, but not on a permanent or full-time basis
What was the Age Discrimination in Employment Act (ADEA)?
prohibits age discrimination and restricts mandatory retirement
*What was the Americans with Disabilities Act?*
prohibits discrimination against qualified individuals by employers on the basis of disability and demands "reasonable accommodations" be provided for the disabled to allow performance of duties
What was the Vocational Rehabilitation Act?
prohibits discrimination based on physical or mental disability and requires that employees be informed about affirmative action plans
*What was the Equal Pay Act?*
prohibits sex differences in pay for substantially equal work
*What was the Civil Rights Act?*
provides for possible compensatory and punitive damages, plus traditional back pay, for cases of intentional discrimination brought under Title VII of the 1964 Civil Rights Act. Also shifts the burden of proof by the employer
Rightsizing
reducing the company's workforce intentionally to the point where the number of employees is deemed to be right for the company's current situation
Performance appraisal
refers to observing and assessing employee performance, recording the assessment, and providing feedback to the employee
Human Resource Management (HRM)
refers to the design and application of formal systems in an organization to ensure the effective and efficient use of human talent to accomplish organizational goals
Human capital
refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees
Job evaluation
refers to the process of determining the value or worth of jobs within an organization through an examination of job content
What was the Consolidated Omnibus Budget Reconciliation Act (COBRA)?
requires continued health insurance coverage (paid by employee) following termination
What was the Family and Medical Leave Act?
requires employers to provide up to 12 weeks unpaid leave for childbirth, adoption, or family emergencies
Affirmative action
requires that an employer take positive steps to guarantee equal employment opportunities for people within protected groups
Characteristics of HR planning
retirements, growth, resignations
Which of the following is an example of compensation?
salary, vacation days, and health insurance,
Darius works for a technology company that has recently had to outsource some jobs because of a competitive market and less than ideal economy. Consequently, leaders at the company are considering laying off employees, but also want them to continue to stay connected to the company. Identify the strategy that best illustrates that company leaders are committed to the new social contract.
set up alumni networks, provide ongoing professional development, and connect them with potential job opportunities
Employer brand
similar to a product brand, except that rather than promoting a specific product, its aim is to make the organization seem like a highly desirable place to work
What pay system is increasingly popular in both large and small companies?
skill-based pay
Characteristics of employee's needs
stage of career, personal values, promotion aspirations, outside interests, family concerns
Characteristics of company's needs
strategic goals, current and future competencies, market changes, employee turnover, corporate culture
Recruiting is sometimes referred to as __________________.
talent acquisition
Stagecoach is the name of a company that operates bus and rail services in the United Kingdom. Which of the following is an external factor that could influence work forecasting for Stagecoach?
the availability of applicants who can drive for the company
Panel interview
the candidate meets with several interviewers who take turns asking questions
Human resource planning
the forecasting of HR needs and projected matching of individuals with expected vacancies
Nondirective interview
the interviewer asks broad, open-ended questions and permits the applicant to talk freely, with minimal interruption
Matching model
the organization and the individual attempt to match the needs, interests, and values that they offer each other
One of the major concerns of employees who work in HRM is to develop human capital. What is one of the best ways a manager can develop human capital?
train unskilled workers so they can efficiently perform their tasks.
Elements of the new social contract include a focus on the worker's future employability, as well as on the worker's sense of personal responsibility.
true
Pay-for-performance
trying at least part of compensation to employee effort and performance, whether it be through merit-based pay, bonuses, team incentives, or various gain-sharing or profit-sharing plans
Structured interviews
use a set of standardized questions that are asked of every applicant so that comparisons can be easily made
Application form
used to collect information about the applicant's education, previous job experience, and other background characteristics
Characteristics of choosing recruiting sources
want ads, headhunters, internet
What type of questions does human resource planning begin with?
what new technologies are emerging and how will these affect the work system, what is the volume of the business likely to be in the next five to ten years, and what is the turnover rate and how much if any is avoidable?
On-the-job training (OJT)
where an experienced employee is asked to take a new employee "under his or her wing" and show the newcomer how to perform job duties
Halo effect
which a manager gives an employee the same rating on all dimensions, even if his or her performance is good on some dimensions and poor on others