Chapter 12.1: POWER AND ITS BASIC FORMS

People tend to have three primary reactions to our attempts to manage and otherwise influence them?

* Resistance * Compliance * Commitment. •

Five Bases of Power

*Legitimate *Reward *Coercive *Expert *Referent

Coercive power has?

A slightly negative effect.

Reward, coercive, and negative-legitimate power tend to produce?

Compliance (and sometimes resistance).

Reward Power

Compliance achieved based on the ability to distribute rewards that others view as valuable

Positive legitimate power

Focuses constructively on job performance.

Positive legitimate power, expert power, and referent power tend to?

Foster commitment.

Expert Power

Influence based on special skills or knowledge. Valued knowledge or information gives an individual expert power.

Reward and legitimate power have a slightly?

Positive effect

Expert and referent power have a generally?

Positive effect.

Referent Power

Power that comes from subordinates' and coworkers' respect, admiration, and loyalty Derived from personal characteristics and social relationships that effectively gain others' compliance.

Negative legitimate power

Tends to be threatening and demeaning to those being influenced

Coercive Power

The ability to make threats of punishment and deliver actual punishment. Results from managers' authority to punish their subordinates

Power

The discretion and the means to enforce your will over others.

Legitimate Power

The power a person receives as a result of his or her position in the formal hierarchy of an organization.