Chapter 13 man
_____ is a process in which one party perceives that its interests are being opposed or negatively affected by another party. Multiple choice question. Arbitration Conflict Groupthink Social loafing
Conflict
During which stage of group development would group cohesiveness be a factor? Multiple choice question. Adjourning Storming Norming Forming
Norming
Select all that apply Intergroup conflicts are expressed in which of the following ways? (Choose every correct answer.) Multiple select question. Poorly defined job boundaries Personal mental health challenges Inconsistent reward systems Power and influence discrepancies
Poorly defined job boundaries Inconsistent reward systems Power and influence discrepancies
What type of conflict is designed to elicit different opinions without inciting people's personal feelings? Multiple choice question. Intragroup Negative Dysfunctional Programmed
Programmed
What is a core feature of all work teams? Multiple choice question. Lack of conflict Shared purpose Diversity of members Singular leadership
Shared purpose
Select all that apply What are characteristics of teams? (Choose every correct answer.) Multiple select question. The members of a team pursue separate goals. Team members all possess similar skills. Teams are small groups. Team members share a common commitment.
Teams are small groups. Team members share a common commitment.
Select all that apply What are characteristics of virtual teams? (Choose every correct answer.) Multiple select question. They regularly meet in person. They communicate electronically. They work together over time. They work together over distance.
They communicate electronically. They work together over time. They work together over distance.
Select all that apply Why are group norms typically enforced? (Choose every correct answer.) Multiple select question. To avoid embarrassing situations To emphasize important values To eliminate group identity To help the group survive
To avoid embarrassing situations To emphasize important values To help the group survive
During the final stage of group and team development, which is called ______, the work has been completed and members prepare for disbandment. Multiple choice question. equilibrium adjourning normative performing
adjourning
Dysfunctional conflict is ______ for the organization. Multiple choice question. unimportant constructive necessary bad
bad
The "we feeling" that binds group members together is called group ______. Multiple choice question. effort friendliness identity cohesiveness
cohesiveness
The method of programmed conflict that assigns a person to the role of critic is known as ______. Multiple choice question. the dialectic method groupthink disruptor the Tuckman approach devil's advocacy
devil's advocacy
Informal groups come together for ______. Multiple choice question. friendship work meeting a goal task achievement
friendship
A ______ team works to address a particular problem or specific task. Team members can come from the same or different departments. Multiple choice question. self-managed project cross-functional virtual
project
Lark's company has been operating for several years, contracting with the government to create solar arrays. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______. Multiple choice question. productive processing groupthink punctuated equilibrium proactive forecasting
punctuated equilibrium
A ______ is a set of behaviors that people expect of individuals in a certain position. Multiple choice question. bias role template personality type
role
Teams with administrative oversight of their task domains are known as ______ teams. Multiple choice question. self-managed continuous-improvement informal quality-circle
self-managed
It is Jacob's role during the meeting to make sure everyone stays on track and focuses on finding out why sales are dropping. Jacob is performing a(n) ______ role.
task
The CEO of Widgets, Inc., must decide whether to take the company public. To better understand the potential advantages and disadvantages of the idea, she divides an upper management team into two groups to play opposing roles in a debate. This process is known as ______. Multiple choice question. scenario planning devil's advocacy the Abilene paradox the dialectic method
the dialectic method
Reciprocal faith in others' intentions and behaviors is known as ______. Multiple choice question. collaboration trust hope conforming
trust
A ______ team consists of members who collaborate over time and distance via electronic media. Multiple choice question. formal cross-functional virtual covert
virtual
Which collaboration strategy involves allowing team members to air their grievances before deciding on a way to move forward with a plan or project? Multiple choice question. Dialectic disagreement Punctuated equilibrium Storming and norming Disagree and commit
Disagree and commit
Which collaboration strategy involves allowing team members to air their grievances before deciding on a way to move forward with a plan or project? Multiple choice question. Disagree and commit Dialectic disagreement Punctuated equilibrium Storming and norming
Disagree and commit
Which collaboration strategy involves allowing team members to air their grievances before deciding on a way to move forward with a plan or project? Multiple choice question. Disagree and commit Dialectic disagreement Storming and norming Punctuated equilibrium
Disagree and commit
Two members of the team Katya was managing were at odds over whose job it was to collect water samples and whose job it was analyze them for pollutants. Katya resolved the issue by assigning one team member to do the collecting and another to do the analyzing. In this example, which conflict-handling style did Katya use? Multiple choice question. Dominating Obliging Avoiding Integrating
Dominating
What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests? Multiple choice question. Functional Dysfunctional Intergroup Cross-cultural
Dysfunctional
Which one of the following would be considered the most appropriate action for a leader during the performing stage of team development? Multiple choice question. Give the group ample time to socialize Empower employees to work on tasks Encourage members to help identify goals and values Assign permanent roles
Empower employees to work on tasks
Team performance improves when members demonstrate a high degree of ______. Multiple choice question. equilibrium fit conflict groupthink
fit
Informal groups come together for ______. Multiple choice question. work meeting a goal friendship task achievement
friendship
Studies have shown that a conflict-free work group tends to be a(n) ______ work group. Multiple choice question. inactive busy dissatisfied warlike
inactive
A group formed by people seeking friendship that has no official leader or specific organizational goals is known as a(n) ______ group. Multiple choice question. cross-functional formal informal virtual
informal
A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members. Multiple choice question. conflict roles independence interdependence
interdependence
A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members. Multiple choice question. independence roles interdependence conflict
interdependence
In Jack's work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the ______ stage of group development. Multiple choice question. norming storming performing forming
norming
Dave has arranged a catered lunch for his team members to celebrate the completion of their work so they can see one another for a final time before being assigned to new teams. Dave's team is now in which stage of team development? Multiple choice question. Performing Norming Storming Adjourning
Adjourning
Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form? Multiple choice question. Informal Virtual Cross-functional Self-managed
Cross-functional
Match the stage of group and team development (on the left) with its description (on the right). Drag and drop application. Forming Forming drop zone empty. Storming Storming drop zone empty. Norming Norming drop zone empty. Performing Performing drop zone empty. Adjourning
Forming The process of getting oriented and acquaint Storming The emergence of individual personalities, roles, and conflicts within the group Norming Resolution of conflicts, and the emergence of unity and harmony among group members Performing matches ChoiceConcentrating on solving problems and completing tasks Adjourning matches ChoicePreparing for disbandment of the group or team
What type of conflict benefits the main purposes of the organization or serves its interests? Multiple choice question. Passive-aggressive Repressed Functional Dysfunctional
Functional
Select all that apply What are the components of the "Trust Triangle"? (Choose every correct answer.) Multiple select question. Authority Logic Authenticity Empathy
Logic Authenticity Empathy
What makes a self-managed team unique? Multiple choice question. Supervisors do the work normally done by staff. Members of the team are given administrative oversight for their task area. Administrative oversight is provided by a third party. Staff members are required to do additional reporting to management.
Members of the team are given administrative oversight for their task area.
Select all that apply Which conditions support teamwork? (Choose every correct answer.) Multiple select question. Being accountable to a supervisor Mutual accountability among team members Work that is considered meaningful Working with ambiguous performance goals
Mutual accountability among team members Work that is considered meaningful
Select all that apply Which conditions support teamwork? (Choose every correct answer.) Multiple select question. Mutual accountability among team members Work that is considered meaningful Working with ambiguous performance goals Being accountable to a supervisor
Mutual accountability among team members Work that is considered meaningful
Select all that apply Which conditions support teamwork? (Choose every correct answer.) Multiple select question. Working with ambiguous performance goals Mutual accountability among team members Work that is considered meaningful Being accountable to a supervisor
Mutual accountability among team members Work that is considered meaningful
What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed? Multiple choice question. Mission statement Norms Trends Attitudes
Norms
Being willing to implement new ideas, processes, or directives is an aspect of which career readiness competency? Multiple choice question. Oral communication Collaboration Social intelligence
Openness to change
Select all that apply Which of the following are characteristics of a project team? (Choose every correct answer.) Multiple select question. Team meetings happen virtually or face to face. The project takes precedence over other job duties. It is task or problem oriented. It meets as needed depending on the assignment.
Team meetings happen virtually or face to face. It is task or problem oriented. It meets as needed depending on the assignment.
Select all that apply Which statements about norms are true? (Choose every correct answer.) Multiple select question. They are general rules of behavior. They are typically unwritten. They are usually discussed openly among members. They exert a powerful influence on group behavior.
They are general rules of behavior. They are typically unwritten. They exert a powerful influence on group behavior.
Social intelligence refers to the ability to connect with others in a meaningful way and recognize and understand other people's feelings and thoughts. True false question. True False
True
Select all that apply Under which circumstances is spurring constructive conflict beneficial? (Choose every correct answer.) Multiple select question. When group members are resistant to change When trying to build consensus within the group When facing high employee turnover When dealing with an apathetic work group
When group members are resistant to change When facing high employee turnover When dealing with an apathetic work group
A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members. Multiple choice question. roles interdependence conflict independence
interdependence
Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______. Multiple choice question. diversity equilibrium norms processes
processes
In Michelle's group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle's group is entering the ______ stage of group development. Multiple choice question. performing norming storming forming
storming
Select all that apply According to recent research, what are ways team members can promote collaboration within their teams? (Choose every correct answer.) Multiple select question. By practicing empathy By listening more than talking By focusing on their assigned tasks By being assertive when presenting their ideas
team members
Withholding judgment, showing respect, asking questions, and focusing on the present moment are all ways of improving which of the following? Multiple choice question. Team composition Constructive competition Active listening Punctuated equilibrium
Active listening
Select all that apply How does collaboration differ from teamwork? (Choose every correct answer.) Multiple select question. Collaboration is less hierarchical. Collaboration requires more managerial oversight. Collaboration is more spontaneous. Collaboration is more focused on individual achievement.
Collaboration is less hierarchical. Collaboration is more spontaneous.
Select all that apply Which actions can an individual take to become a more effective team member? (Choose every correct answer.) Multiple select question. Prioritize individual achievement Commit to the team Establish personal norms Lead by example
Commit to the team Lead by example
Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member? Multiple choice question. Engaging in constructive competition Supporting team members Leading a team by example Committing to a team
Committing to a team
Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member? Multiple choice question. Leading a team by example Supporting team members Engaging in constructive competition Committing to a team
Committing to a team
Select all that apply As opposed to face-to-face teams, virtual teams find it more difficult to establish which of the following? (Choose every correct answer.) Multiple select question. Cooperation Cohesion Trust Flexibility
Cooperation Cohesion Trust
A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style? Multiple choice question. Avoiding Dominating Compromising Integrating
Dominating
Authenticity, control, and collaboration are the three drivers of the "trust triangle." Group starts True or False
False
Collaboration results from formal structures such as designated leaders, planned agendas, and organizational charts. Group starts True or False
False
Too much conflict in the workplace usually leads to apathy. Group starts True or False
False
Click and drag on elements in order Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom. Instructions Drag and drop application.Choice 1 of 5. Adjourning toggle button Adjourning Choice 2 of 5. Forming toggle button Forming Choice 3 of 5. Performing toggle button Performing Choice 4 of 5. Storming toggle button Storming Choice 5 of 5. Norming toggle button Norming
Forming Storming Norming Performing Adjourning
Trisha and her co-worker are making plans about where to go for lunch. Since they are having trouble making a decision, Trisha says, "Look, let's just go wherever you'd like." What conflict-handling style is Trisha demonstrating? Multiple choice question. Obliging Compromising Avoiding Dominating
Obliging
When faced with a work conflict where the issue at hand is not significant to you but is important to the other party, which conflict-handling style would be appropriate? Multiple choice question. Compromising Obliging Dominating Integrating
Obliging
When a coworker voiced an opinion with which Jeb disagreed, he calmly stated, "I don't agree with that approach, but I'd like to get a better understanding of your objections to see what other approaches we might consider." Which conflict-handling behavior is Jeb demonstrating? Multiple choice question. Empathy Openness Supportiveness Equality
Openness
Sam and Eric do not get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict? Multiple choice question. Intergroup Personality Programmed Multicultural
Personality
Teamwork is considered the cornerstone of future management. Group starts True or False
True
Veronica thinks Yu-Chen is arrogant. Yu-Chen thinks Veronica is unprofessional. Forcing Veronica and Yu-Chen to work together could diminish both workers' well-being. Group starts True or False
True
After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments. Multiple Choice adjourning performing norming forming storming
adjourning
Ignoring or suppressing a conflict is known as using a(n) ______ style. Multiple choice question. dominating compromising avoiding obliging
avoiding
During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of ______, Multiple choice question. devil's advocate perspective critic objective coach dialectic moderator
devil's advocate
The development of team roles arises from the ______ of the team, the organization, and the team members themselves. Multiple choice question. authority instructions cohesion expectations
expectations
The focus of a ______ role is fostering constructive relationships among team members and keeping the team together as a cohesive whole. Multiple choice question. task-oriented coordination task maintenance
maintenance
In ________ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy. Multiple Choice problem-solving self-managed collaborative virtual
self-managed
Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly. Multiple Choice maintenance leadership task relationship
task
A(n) ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company. Multiple Choice union association group team
team
Which of the following is most important for the team leader to encourage during the storming stage of group development? Multiple Choice completing the tasks socializing among members celebrating accomplishments voicing of disagreements
voicing of disagreements
What is a characteristic of a successful work team? Multiple choice question. Team leadership is determined by executive-level managers. All team members share a commitment to a clearly defined purpose. Team members operate in general agreement and avoid conflict. Team members remain in contact outside normal business hours.
All team members share a commitment to a clearly defined purpose.
Select all that apply According to a 1970s study, work groups that experience too little conflict also tend to experience which of the following? Multiple select question. Turnover Apathy Lack of creativity Infighting
Apathy Lack of creativity
When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate? Multiple choice question. Obliging Avoiding Compromising Integrating
Avoiding
Select all that apply According to recent research, what are ways team members can promote collaboration within their teams? (Choose every correct answer.) Multiple select question. By being assertive when presenting their ideas By listening more than talking By practicing empathy By focusing on their assigned tasks
By listening more than talking By practicing empathy
Match the activity used to improve team processes (on the left) with its description (on the right). Instructions Drag and drop application. Creating a team charter Creating a team charter drop zone empty. Engaging in team reflexivity Engaging in team reflexivity drop zone empty. Giving team members a voice
Creating a team charter matches Choice An agreement among team members about how they will work together to make binding decisions and share accountability Engaging in team reflexivity matches Choice A process whereby team members evaluate the team's objectives, strategies, and processes Giving team members a voice matches Choice The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues
Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals? Multiple choice question. Intergroup Personality Geographic Multicultural
Personality
Select all that apply Which are principal examples of conflict triggers? Multiple select question. Geographic differences Personality differences Intergroup differences Cultural differences
Personality differences Intergroup differences Cultural differences
When planning her company's annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of ______. Multiple choice question. collaboration groupthink accountability equilibrium
collaboration
Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members. Multiple choice question. conflict cohesion composition interaction
composition
Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______. Multiple choice question. groupthink social loafing conflict adjourning
conflict
One management responsibility is to identify when to create ______, not simply when to mitigate it. Multiple choice question. work consensus synchronicity conflict
conflict
Sources of conflict, such as differences between personalities, groups, or cultures, are called ______. Multiple choice question. conflict triggers conflict vices social loafing fire starters
conflict triggers
Sources of conflict, such as differences between personalities, groups, or cultures, are called ______. Multiple choice question. conflict vices fire starters conflict triggers social loafing
conflict triggers
A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) ______ team. Multiple choice question. cross-functional virtual top-management production
cross-functional
The process of having two people or groups play opposing roles in a debate to better understand a proposal is known as the ______ method. Multiple choice question. advocate empathy dialectic dissonance
dialectic
Managers can limit conflicts brought about by ______ by treating employees equally, being open about why some employees are rewarded, and offering mentoring programs. Multiple choice question. executives envy personalities culture
envy
Negative feelings of inferiority and resentment that arise when people compare themselves with other people or groups who have something they want are referred to as ______. Multiple choice question. frustration anger disappointment envy
envy
Because they are driven primarily by information and skills as opposed to time and location, proponents of virtual teams consider them to be highly ______. Multiple choice question. trusting and cooperative collegial and easy to manage flexible and efficient cohesive and monocultural
flexible and efficient
Jen's department has been assigned the task of developing new flavors for the company's line of soft drinks. In this instance, the department members function as a(n) ______ group. Multiple choice question. sales informal continuous formal
formal
A group established by an organization to accomplish specific goals is called a(n) ______ group. Multiple choice question. formal hobby ancillary informal
formal Reason: Informal groups are formed by people seeking friendship or common interests; they are not established by organizations to pursue goals.
During the first stage of team development, called ______, members get oriented and acquainted with each other. Multiple choice question. forming conforming norming performing
forming
Susan's team is going through the ______ stage of team development. In this stage, team members are becoming oriented with the group's processes and getting acquainted with one another. Multiple choice question. forming norming storming performing
forming
Members of Tyler's work team disagreed about the best way to complete their project. After arguing about it repeatedly, the team came up with an exciting new idea and reached consensus. Their project was a success. Their initial arguing is an example of a(n) ______ conflict. Multiple choice question. dysfunctional functional uncooperative unresolvable
functional
A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity. Multiple choice question. group company division department
group
Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a ______. Multiple choice question. group department team crowd
group
Disagreement among work groups, teams, and departments is known as ______ conflict. Multiple choice question. intergroup multicultural personality internal
intergroup
Erin realized that the arguing during a discussion was getting out of control, so she commented, "Before we all drive off a cliff, let's slow this car down and find some common ground." Her comment eased the tension in the room. Erin is demonstrating a ______ role. Multiple choice question. coordination maintenance completion task
maintenance
During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge. Multiple choice question. forming performing storming adjourning norming
norming
Having already developed relationships with one another, Mikel's team members are now starting to focus on solving problems and completing their assigned tasks. Mikel's team has now entered the ______ stage of team development. Multiple choice question. norming adjourning performing storming
performing
Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict. Multiple choice question. programmed multicultural personality intragroup
programmed
Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives. Multiple choice question. productive energy groupthink stern discipline punctuated equilibrium
punctuated equilibrium
Social intelligence is best expressed by ______. Multiple choice question. leading a team with confidence making decisions quickly showing empathy toward others allowing team members to work independently
showing empathy toward others
A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group. Multiple choice question. forming performing adjourning storming norming
storming
A ______ role concentrates on keeping the team on track and getting the work done. Multiple choice question. maintenance conflict-resolution task-oriented relationship-oriented
task-oriented
A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable is known as a ______. Multiple choice question. corporation crowd team group
team
A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable is known as a ______. Multiple choice question. group crowd corporation team
team
