Chapter 13 Quiz

Despite being faces with several obstacles, Fiona achieved every goal set by her manager and was pleasantly surprised to receive the Employee of the Year award. Fiona demonstrated ○ high prosocial behavior. ○ low expectancy. ○ low intrinsic motivation. ○ high extrinsic motivation. ○ high persistence.

high persistence.

According to Herzberg's theory, ________ needs are related to the physical and psychological context in which the work is performed. ○ motivator ○ expectancy ○ instrumental ○ hygiene ○ valent

hygiene

Liv is very dedicated and believes that if she puts in the effort to perform at a high level, her organization will provide financial rewards and growth opportunities. According to the expectancy theory, this belief demonstrates the concept of ○ instrumentality. ○ persistence. ○ needs fulfillment. ○ valency. ○ expectancy.

instrumentality.

Sam's manager is very respectful and, even when delivering constructive criticism as part of ongoing feedback, is always encouraging and helpful. Sam perceives a high degree of ________ justice from the manager's behavior. ○ interpersonal ○ informational ○ vicarious ○ distributive ○ procedural

interpersonal

A teacher who excels because he or she enjoys the process of shaping young minds is demonstrating ○ expectancy esteem needs. ○ extrinsically motivated behavior. ○ relatedness needs. ○ intrinsically motivated behavior . ○ need for achievement.

intrinsically motivated behavior.

When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated ○ culturally. ○ extrinsically. ○ intrinsically. ○ prosaically ○ vicariously

intrinsically.

A(n) ________ is a requirement for survival and well-being. ○ achievement ○ sense of belonging ○ affiliation ○ high self-esteem ○ need

need

Devin's manager constantly messages him the day his monthly report is due, so Devin has begun working late the night before to deliver the report early and avoid the nagging. The manager is using ________ reinforcement to drive Devin's performance. ○ positive ○ absolute ○ intrinsic ○ negative ○ extinction

negative

According to McClelland, the need for ________ is the extent to which an individual desires to control or influence others. ○ power ○ affiliation ○ belongingness ○ self-actualization ○ equity

power

A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based off the goal-setting theory, what goal would be most appropriate for the manager to set for each representative? ○ sell at least as much as the previous month ○ sell 10 percent more than the previous month ○ sell more than every other representative ○ sell 500 percent more than the previous month ○ sell as much as possible

sell 10 percent more than the previous month

Max, a top-rated manager, is intrinsically motivated. He is likely motivated by ○ the yearly bonus checks he receives when his team meets organizational targets. ○ the day-to-day reward he feels by performing his role well and achieving organizational goals. ○ regularly having one of his subordinates recognized as manager of the month. ○ the fear of not performing as well as other managers in the organization. ○ the likelihood of being promoted to the next level of management.

the day-to-day reward he feels by performing his role well and achieving organizational goals.

Employee stock options are most often used ○ to attract entry-level employees. ○ in lieu of payment for high-level managers. ○ to motivate employees to achieve organizational goals. ○ to increase market demand for a company's stock. ○ as a reward for an employee's past performance.

to motivate employees to achieve organizational goals.

________ explains why employees are highly motivated to believe that working hard will lead to high performance and ultimately desired outcomes. ○ The need for power ○ Herzberg's motivator-hygiene theory ○ Intrinsic motivation ○ Expectancy theory

Expectancy theory

________ theory considers how managers can ensure that organization members focus their inputs on achieving high performance and accomplishing organizational targets. ○ Goal-setting ○ Alderfer's ERG ○ McClellan's needs ○ Operant conditioning ○ Motivator-hygiene

Goal-setting

________ theory expands a manager's understanding of motivation to include the effects of a person's thoughts and beliefs. ○ Goal-setting ○ ERG ○ Vicarious learning ○ Operant conditioning ○ Social learning

Social learning

According to Maslow's hierarchy, a company is addressing the need for ________ when it organizes a yearly picnic for employees and their families. ○ work-life balance ○ safety ○ self-awareness ○ belongingness ○ self-actualization

belongingness

According to the expectancy theory, how should Sean motivate his staff to increase sales by 10 percent? ○ by threatening to fire employees who are the least performing ○ by offering his staff a 5 percent commission bonus for everyone if sales increase by 10 percent ○ by promoting good interpersonal relations among his team and provide feedback on their progress ○ by motivating his staff through providing a stimulating work environment, job autonomy, and a sense of accomplishment and achievement ○ by insuring that the way sales are awarded to the sales staff is fair and equitable

by offering his staff a 5 percent commission bonus for everyone if sales increase by 10 percent

As a manager, Marcus is very conscious of how his subordinates feel about whether their work outcomes are as expected relative to the effort and contributions they put in. This is an example of the ________ theory. ○ equity ○ expectancy ○ motivator-hygiene ○ ERG ○ hierarchy of needs

equity

Abhay is frustrated with the lack of growth opportunities available in his organization. While working with his manager on identifying training options, Abhay decides to also focus on building his relationships with his peers. Abhay's behavior is consistent with ________ theory. ○ Maslow's hierarchy of needs ○ Alderfer's ERG ○ Herzberg's motivator-hygiene ○ McClelland's needs ○ Vroom's expectancy

Alderfer's ERG

________ is the process of removing the expected consequences that are leading to undesirable behaviors in the workplace. ○ Extinction ○ Punishment ○ Self-reinforcement ○ Social learning ○ Expectancy

Punishment