Chapter 14

Cookie

An identifying marker placed on a user's computer hard drive used to build profiles of their behavior over time is called a

Customer Call Centers

Businesses can take a number of measures to respond voluntarily to consumer demands. Which os an example of such a measure?

Alternative Dispute Resolution

One alternative to product liability lawsuits is called

Online users may be vulnerable to the spread of misinformation tailored to their beliefs

One particularly negative aspect of behavioral advertising is

Antitrust Laws

Rules in the United States that prohibit competitors from secretly dividing up the market amongst themselves are called

The Truth in Lending Act

The act that requires lenders to inform borrowers of the annual rate of interest to be charged, plus related fees and services charges is called

Consumer Product Safety Improvement Act

The law requiring that toys and infant products be tested before sale is called the

Weblining

The risk online shoppers take when their web profile negatively impacts their credit is known as

Right to Privacy

Which major consumer right was violated according to the discussion case Volkswagen's "Clean Diesel" Campaign?

Civil Rights Division

Which part of the Department of Justice protects the public from being charged excess fees based on one's race?