Chapter 14 Exam 1

_____ negotiation is based on a win-lose approach. Integrative Collaborative Situational Distributive

Distributive

Which of the following characteristics would describe an effective team? a) Fear of conflict b) Avoidance of accountability c) Conflicting opinions d) Results orientation

Results orientation

Members of Grace's team feel strongly that all ideas should be put on the table. In voicing this belief, the team has been able to achieve genuine buy-in around the important goals of the team and the decisions they must make. Which of the following qualities of effective teams is this team exhibiting? Trust Commitment Accountability Healthy conflict

commitment

_____ refers to antagonistic interaction in which one party attempts to block the intentions or goals of another. Storming Conflict Primacy Social facilitation

confict

One of the outcomes of effective teams is _____, which relates to performance and the quality and quantity of task results as defined by team goals. a)personal satisfaction b)productive output c)free riding d)capacity to adapt and learn

productive output

Janet is part of a 12-member team. These 12 team members have multiple skills and are responsible for producing all of the organization's custom orders. This team would be considered a: self-managed team. command force. social facilitation team. task force.

task force.

Which of the following is NOT among the five stages of team development? Norming Adjourning Performing Conforming

Conforming

One of the members of Clayton's team prioritizes his personal ambition over the collective work of the team. Which common dysfunction is this team member displaying? Fear of conflict Lack of commitment Avoidance of accountability Inattention to results

Inattention to results

Which of the following is NOT one of the three key components of a team? A) Individual contribution is required; trust is not. B) The people on the team must have regular interaction. C) People on the team share a specific performance objective. D) Two or more people are required.

Individual contribution is required; trust is not.

Oliver has put together a functional team. Which of the following statements would be true of this team? A) It is composed of Oliver and his subordinates in the formal chain of command. B) The group of employees come from different departments to deal with a specific activity and will disperse when the task is completed. C) It is created outside the formal organization structure to undertake a project of special importance or creativity. D) It is composed of Oliver's peers from the same hierarchical level, but from different areas of expertise.

It is composed of Oliver and his subordinates in the formal chain of command.

Hakim is considering what elements of team composition are a priority for the team he is assembling. Which of the following characteristics is part of team composition? Strategy Norms Knowledge and skills Roles

Knowledge and skills

Within Gavin's team, he plays the role of task specialist. In which of the following behaviors would he most likely engage? Reducing tension Reconciling group conflicts Seeking information Encouraging others to draw out their contributions

Seeking information

The personalities of members of Kate's team are beginning to emerge. Team members are becoming more assertive in clarifying their roles and what is expected of them. In which of the following stages of development does this team find itself? Norming Storming Adjourning Performing

Storming

What are the two determinants of team cohesiveness? A) Team structure and team context B) Morale and satisfaction C) Team conflict and team cooperation D) Morale and team productivity

Team structure and team context

A special-purpose team is: -a type of functional team. -often created to develop a new product or service. -specifically designed to delegate decision making. -also known as a command team.

often created to develop a new product or service.

Team characteristics influence _____, which, in turn, affect output, satisfaction, and the team's contribution to organizational adaptability. a) organizational context b) processes that are internal to the team c)reward and control systems d)organizational strategy

processes that are internal to the team

Lars knows that as the number of members on his team increases: a) the formation of subgroups tends to decrease. b) turnover and absenteeism increase. c) it becomes easier for team members to coordinate activities. d) it becomes easier for each member to interact with and influence the other members.

turnover and absenteeism increase.

The members of a(n) _____ are linked primarily through advanced information and telecommunications technologies. self-managed team virtual team effective team functional work group

virtual team

Leah's team has been able to enhance their organization's ability to respond to new threats or opportunities. Which of the three effective team outcomes is satisfied here? Personal satisfaction Productive output Social facilitation Capacity to adapt and learn

Capacity to adapt and learn

_____ is a primary cause of conflict in a team. A small team size Competition over resources A high level of team interaction Shared team goals

Competition over resources

Which of the following factors is part of organizational content that influences team effectiveness? Culture Team norms Team type Cohesiveness

Culture

When negotiating with others, Quinton views it as a competition and works to win as much as he can, usually at the expense of the other party. What type of negotiation does Quinton use? Integrative Collaborative Situational Distributive

Distributive

Jackie is determined to find a win-win solution to the conflict within her team. She plans to use an integrative approach to the negotiation. Which of the following steps would NOT be part of achieving a solution? A) Separate the people from the problem. B) Generate alternatives for mutual gain. C) Ensure that results are based on objective standards. D) Focus on current demands, not interests.

Focus on current demands, not interests.

Martin and Anne are members of a highly cohesive team. Which of the following would provide the best description of Martin and Anne? A) Unconcerned about their team's welfare B) Happy when their team succeeds C) Free riders D) Not competitive with other teams

Happy when their team succeeds

Dylan is a member of a team working on several problems in the production of a new product. The team has just concluded a meeting in which several members disagreed and challenged the reasoning of other team members. No one took offense. Every team member is asking questions, trying to find the best solutions. Which of the following characteristics of effective teams is being shown here? Trust Commitment Accountability Healthy conflict

Healthy conflict

Which of the following would NOT be found among the contributions that effective teams make to an organization? Greater creativity Greater employee satisfaction Lower productivity Lower costs

Lower productivity

Norms begin to develop in the first interactions among members of a new team. Often, the first behaviors that occur in a team set a precedent, which is known as: norming. recency. carryover behaviors. primacy.

Primacy

Which of the following factors is NOT a common cause of conflict among and within teams? A) Shared performance objectives B) Differences in goals C) Communication breakdowns D) Scarce resources

Shared performance objectives

Rebecca has adopted the socioemotional role within her team. Which of the following behaviors is she most likely to display? A) Initiate new ideas B) Stimulate team into action when interest drops C) Shift her opinions to maintain team harmony D) Seek information

Shift her opinions to maintain team harmony

Which of the following terms is applicable to team members who don't exert equal effort? Faulty self-management Social loafing Social facilitation Mechanistic competition

Social loafing

Within their team, John and Rico often encourage others and work to strengthen the team's social identity. They often are first to try to reconcile group conflicts and find compromises. What role do John and Rico play? Free rider Philanthropist Socioemotional role Task specialist

Socioemotional role

In an effort to increase their community participation, Jamila's company has decided to sponsor a marathon race in order to raise money for Children's Miracle Network. Jamila is the liaison for her company, and several people from the community as well as employees of Children's Miracle Network have joined forces on a team to plan and carry out the event. What type of team has been assembled here? Command Special-purpose Cross-functional Functional

Special-purpose

If a team is in its storming stage of development, which of the following statements would be true? A) Team members are getting acquainted and oriented. B) Team members, following the team leader's example, engage in informal social discussions. C) Team conflict is being resolved and team unity is emerging. D) Team members are experiencing conflict and disagreement.

Team members are experiencing conflict and disagreement.

If a team is in its forming stage of development, which of the following statements would be true? A) Team members are getting acquainted and oriented. B) Team members' individual personalities are emerging. C) Team conflict is being resolved and team unity is emerging. D) Team members are experiencing conflict and disagreement.

Team members are getting acquainted and oriented.

If a team is in its performing stage of development, which of the following statements would be true? A) Team members confront and resolve problems in the interest of task accomplishment. B) Team members, following the team leader's example, engage in informal social discussions. C) Team conflict is being resolved and team unity is emerging. D) Team members are experiencing conflict and disagreement.

Team members confront and resolve problems in the interest of task accomplishment.

James and Kelsey are managers within the accounting department. James researched and presented a capital plan to purchase some new and much needed technology upgrades for the department. Kelsey disagreed and wanted to stay with the current technology. After visiting a supplier who used the technology James was proposing, Kelsey saw how beneficial it would be in terms of money and effort. Which of the following styles of handling conflict would Kelsey use in this situation? A)The dominating style B)The compromising style C)The accommodating style D)The avoiding style

The accommodating style

Psychologist Ivan Steiner found that adding members beyond _____ to a team caused an increase in coordination problems. 5 10 12 7

5

Kira is putting together a team for tasks that require a variety of skills, knowledge, and experience. For this reason, which of the following concepts should guide her selection of team members? A) A large homogenous team will be more effective than a diverse one. B) A diverse team typically produces more innovative solutions to problems than a homogenous team. C) A small homogenous team will be more effective than a heterogeneous team. D) A diverse team allows members to feel more intimate and identify with each other than a small homogenous team does.

A diverse team typically produces more innovative solutions to problems than a homogenous team.

Which of the following statements best differentiates between a team and a group? A) A group rotates leadership roles, whereas a team has a designated strong leader. B) A group has individual work products, whereas a team has collective work products. C) A group's effectiveness is revealed through collective work, whereas a team's effectiveness is an indirect influence on business. D) A group sets specific group vision, whereas a team has identical purpose for team and organization.

A group has individual work products, whereas a team has collective work products.

Which of the following statements best characterizes a team? A) A team has individual work products. B) Putting a team together is the same thing as building teamwork. C) A team requires a minimum of two or more people. D) A team sets identical purpose for itself and its organization.

A team requires a minimum of two or more people.

Which of the following characteristics would NOT be true of a self-managed team? A) The team takes responsibility for their work. B) The team alters their work behavior as needed in changing conditions. C) An organization executive monitors their performance. D) The team makes decisions

An organization executive monitors their performance.

In order for a team to be effective, team members must be willing to commit to the team. Which of the following would NOT be among the requirements of teamwork? Focus on a shared mission Trust one another Avoid collaboration Be willing to sacrifice for the team

Avoid collaboration

Mario tends to blame others on the team when something goes wrong, even when it is obvious that he bears some responsibility in the issue. Which of the following types of dysfunction is Mario exhibiting? Lack of trust Avoidance of accountability Inattention to results Fear of conflict

Avoidance of accountability

Marvin's team is experiencing some conflicts. As a manager, which of the following is the most important action for Marvin to take in this situation? A) Prevent conflicts by minimizing team members' interaction B) Create different team goals for each member of the team to eliminate conflict C) Delegate conflict-resolving tasks to team members D) Bring conflicts into the open and effectively resolve them

Bring conflicts into the open and effectively resolve them

Which of the following statements concerning diversity among team members is NOT true? A) Even with good leadership, diversity in terms of functional area and skills contributes more to conflict than to creativity. B) Diversity may contribute to a healthy level of disagreement that leads to better decision making. C) Gender diversity, particularly with more women than men on a team, leads to better performance. D) Functional diversity and demographic diversity can have a positive impact on work team performance.

Even with good leadership, diversity in terms of functional area and skills contributes more to conflict than to creativity.

Joanne has several major goals for her division. The tasks to accomplish these goals are interdependent and will require a high level of coordination to be achieved successfully. Which of the following approaches is most likely to ensure the tasks are completed and the goals are met? A) Assign the tasks to individuals to work independently B) Hold individuals accountable C) Form a group D) Form a team

Form a team

Cecilia's team is in the process of initiating a capital campaign for a nonprofit homeless shelter. The people on the team are all committed to the project and no one seems willing to express contrary opinions about the approach the team leader has expressed even though Cecilia has questions about several issues. Because the idea sounds good on the surface and the team wants to move forward harmoniously, they all go along with the leader's plan. This team is experiencing: A) integrative negotiation. B) groupthink. C) compromise. D) conflict.

Group think

According to research, which of the following factors plays the most critical role in determining how well teams function? A) The number of people who are members of the team B) Team member willingness to sacrifice C) Level of individual members' independence D)How well they are managed

How well they are managed

Danielle is part of a team, but she does not feel comfortable sharing her concerns or expressing new ideas. She also does not feel it is safe to reveal mistakes. Her team is experiencing which common dysfunction? Fear of conflict Lack of commitment Avoidance of accountability Lack of trust

Lack of trust

Which of the following factors is highly influential on the level of a team's cohesiveness? The relationship between management and the team Its quality levels Members' personal attraction to the team Its productivity levels

Members' personal attraction to the team

Into what two categories do the consequences of team cohesiveness fall? A) Team structure and team context B) Morale and team interaction C) Shared goals and personal attraction to the team D) Morale and team productivity

Morale and team productivity

Tariq's team has just come through the storming stage. Which of the following stages are they most likely to move into? Norming Performing Adjourning Conforming

Norming

Which of the following statements best describes the way a typical organization functions? A) Organizations are individuals in a common location doing independent work. B) An organization's highly interdependent tasks are done by few individuals because most work in organizations is independent. C) Most organizations do not use teamwork as a structural mechanism. D) Organizations consist of individuals who work together to accomplish objectives.

Organizations consist of individuals who work together to accomplish objectives.

In which of the following examples are the two individuals involved in relationship conflict? a) Charles and Penny disagree about the goals to be achieved by their team. b) Although Taylor and Dallas benefit from team membership, they do not make a proportionate contribution to the team's work. c) Sarah and Timothy experience tension and animosity between them because of interpersonal incompatibility. d) Cole and Sidney belong to different teams and demonstrate a healthy competition, which has provided positive consequences for team effectiveness.

Sarah and Timothy experience tension and animosity between them because of interpersonal incompatibility.

Part of Brett's task as a virtual team leader is to monitor progress and reward members to keep the team progressing toward its goals. Which of the following actions would contribute to accomplishing this aspect of Brett's task? A) Scrutinize electronic communication patterns. B) Manage online socialization. C) Share members' special experience and strengths. D) Create a psychologically safe virtual culture.

Scrutinize electronic communication patterns.

Which of the following is a cross-functional team? Self-managed team Command force Self-directed team Task force

Task force

Within Katya's team, she is the one who is most likely to give opinions, summarize conversations, and energize others. What role does Katya play? Free rider Philanthropist Socioemotional role Task specialist

Task specialist

_____ is defined as the extent to which members are attracted to the team and motivated to remain in it. Social facilitation Team cohesiveness Task specialization Storming

Team cohesiveness

If a team is in its norming stage of development, which of the following statements would be true? A) Team members are getting acquainted and oriented. B) Team members, following the team leader's example, engage in informal social discussions. C) Team conflict is being resolved and team unity is emerging. D) Team members are experiencing conflict and disagreement.

Team conflict is being resolved and team unity is emerging.

Which of the following is NOT one of the ways in which team norms generally develop? A) Members bring norms with them from outside the team. B) Team leaders make explicit statements about desired team behaviors. C) First behaviors that occur in a team set a precedent. D) Team interaction is kept to a minimum.

Team interaction is kept to a minimum.

Which of the following statements is NOT one of the three common concerns people have about being on a team? A) We have to put up with free riders. B) We have to give up our independence. C) Teams are always as good as their best member. D) Teams are sometimes dysfunctional.

Teams are always as good as their best member.

When considering the size of teams, which of the following statements is true? A) Small teams experience greater difficulties in communicating with and influencing the team members. B) Teams need to be large enough to incorporate the diverse skills needed to complete a task. C) Small teams tend to experience higher turnover and absenteeism. D) Teams need to be large to encourage greater team member participation.

Teams need to be large enough to incorporate the diverse skills needed to complete a task.

Two managers in a production division disagree about the quality of a supplier and therefore whether to purchase from that particular supplier, who is able to immediately able to fill the order. The production schedule is already significantly delayed for the month, and further delays would be quite costly. Which of the following styles would be most appropriate in this situation? The dominating style The accommodating style The avoiding style The compromising style

The avoiding style

Which of the following factors would more likely be a concern for a global team but not so much a local or national team? A) The skills and knowledge of team members B) The stated goal of the team C) The need for an effective leader D) The cultural perception of deadlines

The cultural perception of deadlines

Which of the following would NOT be considered a characteristic of a virtual team? A) Work performed via technology tools B) A global team C) Geographically or organizationally dispersed members D) Typically increases an organization's travel expense

Typically increases an organization's travel expense

Brett is the leader of a virtual team. To be an effective leader, Brett would engage in all of the following practices EXCEPT: a) using virtual technology to build trust and relationships for effective teamwork. b) shaping culture through virtual technology to reinforce productive norms. c) monitoring progress and rewarding members to keep the team progressing toward its goals. d) avoiding all conflicts because the virtual environment does not allow for easy resolution.

avoiding all conflicts because the virtual environment does not allow for easy resolution.

Work team effectiveness is based on three outcomes: productive output, personal satisfaction, and: leadership. capacity to adapt and learn. cohesiveness. commitment of the team.

capacity to adapt and learn.

A common dysfunction of teams is: the presence of conflict. finger-pointing. putting aside personal agendas. allowing vulnerability.

finger pointing

A _____ benefits from team membership but does not make a proportionate contribution to the team's work. group leader free rider trustworthy team member star team member

free rider

The members of Ella's team all received bonuses for their team's efforts that resulted in a $1 million savings in development costs for the organization. Several of the team members were unhappy that all got equal bonuses when two of the team members had been _____ and made little contribution to the team's work. free riders self-managed social facilitators zealots

free riders

One of the outcomes of team effectiveness is _____, which involves the team's ability to meet member needs in order to maintain their membership and commitment. A) the capacity to learn B) productive output C) satisfaction D) the capacity to adapt

satisfaction

Daniel has an energetic and outgoing personality. Every team he is a part of seems to exceed expectations. His enthusiasm is infectious, and the high performance and increased motivation of other team members is a result of: managed expectations. functional teams. delegation. social facilitation.

social facilitation.

Charmaine, the manager of the production department, wants to immediately release an exciting new product that the company has begun to produce. Jared, the manager of the marketing department, wants to have a blitz marketing campaign ready before the product is released. The disagreement in this scenario is an example of: A) relationship conflict. B) free riding. C) socioemotional roles. D) task conflict.

task conflict.

The team processes that include stages of team development, cohesiveness, and norms are influenced by: A) productive output. B) personal satisfaction. C) work team effectiveness. D) team and organizational characteristics.

team and organizational characteristics.

One of the factors in a team's context that positively influences team cohesiveness is: A) low morale. B) the relationship between the management and the team. C) the presence of moderate competition with other teams. D) dissatisfaction with present circumstances.

the presence of moderate competition with other teams.