chapter 15 quiz

A 2015 McKinsey report on public companies found that those in the top quartile for ethnic and racial diversity in management were _____% more likely to have financial returns above their industry mean, and those in the top quartile for gender diversity were _____% more likely to have returns above the industry mean.

35; 15

According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following?

A team

In a conflict situation, which of the following is a constructive and passive response?

Adapting

In which stage the team is mainly focused on similarities and the group looks to the leader for structure and direction?

Forming

Margo's team, at XY Products, is completely self-directed and requires little management direction. Margo's team can be described as operating at which stage of group development?

Performing

In a conflict situation, which of the following is a constructive and active response?

Reaching out

Which of the following is known as the "win-lose" stage?

Storming

Which of the following is NOT a success factor for having strong collaboration skills?

Surface-level diversity

Which of these best describe the space between the team and its external forces, stakeholders, and pressures?

Team's boundaries

In a conflict situation, which of the following is a destructive and active response?

Winning

Responses such as perspective taking, creating solutions, expressing emotions, and reaching out are considered ______ responses to conflict.

active and constructive

Responses such as winning, displaying anger, and retaliating are considered _____ responses to conflict.

destructive and active

When people are among _____ teammates, the team is susceptible to groupthink.

homogeneous and like-minded

According to Linda A. Hill, managing a team means managing ______.

paradox

Which of the following describes a self-contradictory statement or situation?

paradox