Chapter 17 Troubleshooting Operating Systems

Image Recovery is the name that CompTIA gives the OS X Recovery. A. True B. False

A

John's computer has an error that says bootmgr is corrupted. What tool can he use to fix this problem? A. bcdedit B. chkdsk C. diskpart D. regedit

A

How are missing system files indicated? A. Invalid BOOT.INI B. No Boot Device Present C. Operating System not found D. NTLDR Bad or Missing

D

What is the boot manager offered by Linux? A. GRUB B. LILO C. BCD D. ASR E. A and B F. C and D

E

In the Performance Information, what is your system's base score based off of? A. Your lowest subscore B. Your highest subscore C. The average of your subscores. D. It is a combination of your lowest and highest subscore

A

What does the command "chkdsk" do? A. Runs the CheckDisk utility B. Deletes a service or folder C. Creates a directory D. Lists the contents of a selected directory on the system partition only

A

What does the command "del" do? A. Deletes a service or folder B. Removes a directory C. Disables a service or driver D. Creates a directory

A

What does the command "disable" do? A. Disables a service or driver B. Extracts components from .cab files C. Enables a service or driver D. Clears the screen

A

What does the command "enable" do? A. Enables a service or driver B. Enables you to choose which Windows installation to log on to if you have more than one C. Enables you to create or delete partitions D. Displays the contents of a text file

A

What does the command "logon" do? A. Enables you to choose which Windows installation to log on to if you have more than one B. Lists the contents of a selected directory on the system partition only C. Enables a service or driver D. Used to log onto your account

A

What does the command "rd" do? A. Removes a directory B. Renames a single file C. Changes the current working directory to the system root of the drive D. Displays the contents of a text file

A

What should you try first when you have a missing file or the incorrect version of the file? A. Try to reinstall the program that had the file. B. Search online for the file. C. Contact Windows about the file. D. Boot into Safe Mode to find the file

A

Which of the following commands would rebuild the boot sector for the active system partition? A. bootrec /fixboot B. bootrec /fixmbr C. bootrec /scanos D, bootrec /rebuildmbr

A

Which of the following points to a hardware or CMOS problem rather than an OS problem with a PC that won't boot? A. A black screen with the error message "invalid boot disk" B. A black screen with the error message "NTLDR Bad or Missing" C. A black screen with the error message "Missing BOOT.INI" D. A black screen with the error message "Invalid BCD"

A

Which tool is used to troubleshoot and repair the master boot record, boot sector, or the Boot Configuration Data store? A. bootrec B. WinRE C. WinPE D. LILO

A

Which utility is useful in identifying a program that is hogging the processor? A. Task Manager B. Device Manager C. Action Center D. System Information

A

You boot a computer that was working yesterday and get an error "No boot device present". What is most likely the problem? A. The computer tried to boot to the incorrect device. B. You removed the hard drive. C. You installed a pirated version of Windows which they proceeded to delete overnight. D. Your CMOS battery is dying.

A

How do you access Image Recovery? A. Hold down the Windows key and the "R" key B. Hold down the command key and the "R" key C. Hold down the Windows key and the "I" key D. Hold down the command key and the "I" key

B

Scott's Windows 8.1 computer isn't performing as well as it once did. What option can he use to reset his system without deleting any personal files or changing any settings? A. Reset your PC B. Refresh your PC C. Restore your computer D. System Refresh

B

What do BCD files contain? A. Personal information about the user. B. Information about the OS installed on the computer. C. Information about the RAM. D. Information about the motherboard.

B

What does Microsoft call the 32- or 64-bit installation environment in Windows 7? A. WinEE B. WinPE C. WinRE D. WinVM

B

What does the command "attrib" do? A. Displays the current directory or changes the current directory B. Changes the attributes of a selected file or folder C. Runs the CheckDisk utility D. Lists all of the services on the system

B

What does the command "copy" do? A. Extracts a single file or group of files from a compressed file B. Copies files from removable media to system folders on the hard drive C. Lists all services on the system D. Extracts components from .cab files

B

What does the command "expand" do? A. Extracts components from .cab files B. Extracts a single file or group of files from a compressed file C. Displays the contents of a text file D. Lists all services on the system

B

What does the command "listsvc" do? A. Displays the contents of a text file B. Lists all services on the system C. Displays the current drive letter mappings D. Changes the attributes of a selected file or folder

B

What does the command "map" do? A. Displays the current directory B. Displays the current drive letter mappings C. Lists all services on a system D. Displays the contents of a text file

B

Which feature in Windows 7 enables you to right-click a file or folder and restore previous versions of that file or folder? A. System Recovery Options B. System Protection C. File History D. Undelete

B

Which of the following can be used to fix bootmgr? A. bootrec B. bcdedit C. chkdsk D. diskpart

B

Which of the following commands will repair a damaged master boot record in a Windows 8 PC? A. bootrec /fixboot B. bootrec /fixmbr C. fixboot D. fixmbr

B

Which of the following commands would rebuild the master boot record for the system partition? A. bootrec /fixboot B. bootrec /fixmbr C. bootrec /scanos D, bootrec /rebuildmbr

B

Which of the following would be used to test network drivers? A. Last Known Good Configuration B. Safe Mode with Networking C. Safe Mode with Command Prompt D. Boot Logging

B

Andrea calls you asking how she would access advanced startup options from her Windows 7 computer. What do you tell her? A. Restart the computer and press F3 B. Go to the Start menu and search Advanced Startup Options C. Restart the computer and press F8 D. Restart the computer and press Enter

C

How would you go about attempting to repair Windows? A. The only option is to reinstall Windows B. Use bcdedit C. Use the Recovery Console D. Use WinPE

C

What can device drivers and failing hardware in Mac OS X and Linux cause? A. Spinning windmill B. Blue Screen of Death C. Kernel panic D. Terminal emulation

C

What does the command "cls" do? A. Removes a directory B. Renames a single file C. Clears the screen D. Deletes a service or folder

C

What does the command "diskpart" do? A. Creates a directory B. Displays the contents of a text file C. Creates or deletes partitions D. Enables a service or driver

C

What does the command "extract" do? A. Displays the contents of a text file B. Lists all services on the system C. Extracts components from .cab files D. Extracts a single file or group of files from a compressed file

C

What does the command "fixboot" do? A. Writes a new master boot record for the partition boot sector B. Formats the selected disk C. Writes a new partition boot sector on the system partition D. Enables you to choose which Windows installation to log on to if you have more than one

C

What does the command "fixmbr" do? A. Writes a new partition boot sector on the system partition B. Displays the current drive letter mappings C. Writes a new master boot record for the partition boot sector D. Changes the current working directory to the system root of the drive

C

What does the command "ren" do? A. Removes a directory B. Changes the current working directory to the system root of the drive C. Renames a single file D. Displays the contents of a text file

C

What does the command "systemroot" do? A. Removes a directory B. Renames a single file C. Changes the current working directory to the system root of the drive D. Displays the contents of a text file

C

Which Windows utility uses points in time that enable you to return your system to a previous date and state? A. System Configuration utility B. Snapshot Manager C. System Restore D. GRUB or LILO

C

Which of the following commands would look for a Windows installation not currently in the BCD store and show you the results without doing anything? A. bootrec /fixboot B. bootrec /fixmbr C. bootrec /scanos D, bootrec /rebuildmbr

C

Which of the following has troubleshooting and diagnostic tools? A. WinPE B. GRUB C. WinRE D. LILO

C

If you get a "Registry File Failure" error, how do you fix this? A. Device Manager B. Download the files from online C. Install the files from the optical media that came with your copy of the Registry D. Restore it through Last Known Good Configuration

D

Ralph suspects a bad RAM stick is causing Windows to fail to boot. What default Windows tool can he use to check the RAM? A. MEMMAKER B. Memtest86+ C. Windows RAM Diagnostic Tool D. Windows Memory Diagnostic Tool

D

What does the command "cd" do? A. Clears the screen B. Removes a directory C. Creates or deletes partitions D. Displays the current directory or changes the current directory

D

What does the command "dir" do? A. Disables a service or driver B. Displays the current directory or changes the current directory C. Creates or deletes partitions D. Lists the contents of a selected directory on the system partition only

D

What does the command "format" do? A. Clears the screen B. Displays the current drive letter mappings C. Creates or deletes partitions D. Formats the selected disk

D

What does the command "md" do? A. Displays the contents of a text file B. Creates or deletes partitions C. Removes a directory D. Creates a directory

D

What does the command "more" do? A. Displays the current directory or changes the current directory B. Displays the current drive letter mappings C. Lists the contents of a selected directory on the system partition only D. Displays the contents of a text file

D

What does the command "type" do? A. Removes a directory B. Renames a single file C. Changes the current working directory to the system root of the drive D. Displays the contents of a text file

D

Which of the following commands would look for a Windows installation not currently in the BCD store and give you the choice to add it to the BCD store? A. bootrec /fixboot B. bootrec /fixmbr C. bootrec /scanos D, bootrec /rebuildmbr

D

What should you check if you get a "Operating System not found" error? A. Check that the RAM modules are seated correctly B. Check that the hard drive has proper connectivity and power C. Check that CMOS is configured correctly D. Check that the motherboard is getting proper voltage E. A and D F. B and C

F