Chapter 18 Controlling BUS 2217
The control process has how many steps?
3
_______ approach: to evaluate organizational performance beyond finance.
Balanced scorecard
If a manager investigates how and why performance has deviated beyond acceptable variation and then corrects the source of the deviation, he/she is using what type of corrective action?
Basic corrective action
What is defined as the search for best practices.
Benchmarking
What is the most desirable form of control to use while activity is in process?
Concurrent
What is the final step in the management process?
Controlling
What is the most desirable form of control to prevent problems?
Feedforward
When should a manager's course of action be to do nothing?
If the variance is acceptable.
Which of the following management responsibilities determines if organizational goals are being achieved?
Measuring firm performance.
What is defined as the acceptable parameters of variance between actual performance and the standard?
Range of variation
In the third and final step in the control process, managers choose between _____ possible courses of action in taking managerial action.
Three
If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using...
basic corrective action.
Organizational _________: how appropriate organizational goals are and how well an organization is achieving those goals.
effectiveness
Managers can't really know whether their work units are working properly until they've evaluated what activities have been done and...
have compared actual performance to a desired standard.
What corrects problems at once to get performance back on track?
immediate corrective action
The first step in the control process is
measuring actual performance.
The control process assumes
performance standards are already in place.
Managers could choose todo nothing when...
the difference between the actual performance and performance standard is low and acceptable.
Comparing step in the control process determines...
the variation between actual performance and the standard.
