Chapter 2
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? TPS CRM MIS SCM ESS
ESS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? ESS KMS DSS TPS MIS
ESS
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? DSS KMS TPS Extranet Intranet
Extranet
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? TPS KMS Extranet Intranet DSS
Extranet
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? MIS Intranet Extranet CRM Enterprise system
Extranet
Producing a bill of materials is a business process in which of the following functional areas? Finance and accounting Research and development Sales and marketing Human resources Manufacturing and production
Finance and accounting
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories? DSS ESS MIS TPS KMS
MIS
If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? MIS CRM ESS DSS TPS
MIS
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? Time zones Privacy Corporate culture Language Permissions
Time zones
All of the following job categories are expected to grow over the next eight years except: systems analysts. database administrators. software developers. computer programmers. computer support specialists.
computer programmers.
Which of the following types of system enables management to make better decisions regarding their suppliers? TPS MIS KMS SCM ERP
SCM
Which of the following job categories is expected to experience the most growth over the next eight years? Security analysts Computer support specialists Computer programmers Software engineers Database administrators
Security analysts
Which level of the organization is an ESS specifically designed to serve? Knowledge workers End-user Senior management Middle management Operational
Senior management
Which of the following types of system would you use to manage relationships with your customers? CLE CLU CRM KMS MIS
CRM
_______ systems are also known as enterprise systems. Management information Resource planning Decision-support Enterprise support Enterprise resource planning
Enterprise resource planning
A(n) ________ is typically a major source of data for other systems. KMS MIS DSS TPS ESS
TPS
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? KWS TPS MIS BIS DSS
TPS
Using the Internet to buy or sell goods is called: e-business. e-government. e-commerce. an extranet. an intranet.
e-commerce.
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. the Internet and networking technologies any computerized technology e-commerce telecommunications e-business
the Internet and networking technologies
According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true? The IX5000 system is able to capture an entire room in fine detail. A six-seat IX500 system costs about $500,000. No special changes to a room are required to install the IX5000 system. The IX5000 system needs only half the power, installation time, and data transmission capacity (bandwidth) as Cisco's previous telepresence systems. Produban was the first company to deploy the IX5000 system.
A six-seat IX500 system costs about $500,000.
________ allows you to communicate with avatars using text messaging. A virtual world Screen sharing A large audience Webinar Telepresence Collaborative writing
A virtual world
Which of the following is a routine question that might be answered by an MIS system? Compare planned to actual sales for each quarter Creating a new product Forecasting new industry trends Calculating the best trucking routes for product delivery Estimating the effect of changing costs of supplies
Compare planned to actual sales for each quarter
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management? DSS CRM Enterprise applications MIS SCM
Enterprise applications
________ systems are also known as enterprise systems. Enterprise support Enterprise resource planning Resource planning Management information Decision-support
Enterprise resource planning
Which of the following is an example of a cross-functional business process? Fulfilling a customer order Paying creditors Shipping a product Identifying customers Hiring employees
Fulfilling a customer order
Which of the following is not a business benefit of collaboration? Improved compliance with government regulations Improved innovation Improved quality Improved customer service Improved financial performance
Improved compliance with government regulations
Which of the following statements is not true? The growth of online software services and cloud computing is impacting the job prospects for computer programmers. In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT. The number of information system employees is expected to grow by 13 percent through 2026. The number of computer programmers is expected to decline by 7 percent through 2026. Between 2019 and 2026, IS/MIS will add about 550,000 jobs
In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT.
Which of the following statements regarding IBM Notes is not true? It is a widely used collaboration tool at larger firms. It began as an e-mail and messaging client. It is designed to provide security for sensitive corporate information. It provides capabilities for wikis and microblogging. It provides tools for full version control of all company documentation.
It began as an e-mail and messaging client.
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? MIS KMS TPS An extranet CRM
KMS
An ESS supports which of the following? Decision making and administrative activities of middle managers Knowledge and data workers in an organization Day-to-day processes of production Transactional needs of the organization Long-range planning activities of senior management
Long-range planning activities of senior management
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules? CRM DSS MIS UPS TPS
MIS
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? Synchronous/colocated Different time/remote Same time/remote Remote/colocated Same time/same place
Remote/colocated
Which of the following decisions requires knowledge based on collaboration and interaction? Which product design is the most efficient for the user in terms of energy use? How long will it take to manufacture this product? How can we produce this product more cheaply? Should we work with outside vendors on new products and services? In which geographical locations are our products garnering the most sales?
Should we work with outside vendors on new products and services?
________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. Video conferencing E-mail A wall display A MUD A virtual world
Video conferencing
An information systems manager: acts as liaison between the information systems group and the rest of the organization. oversees the company's security policy. translates business problems into information requirements. manages data entry staff. writes software instructions for computers.
acts as liaison between the information systems group and the rest of the organization.
Telepresence technology is primarily designed to: allow managers to observe how employees behave. provide managers with a tool to visualize corporate performance. store the firm's visual content like videos. allow employees to share ideas and plans in real time. enable the sales force to keep track of customer orders.
allow employees to share ideas and plans in real time.
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. SCM e-business enterprise applications e-commerce MIS
e-business
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. enterprise transaction processing knowledge management management information automatic reporting
enterprise
Order fulfillment involves all of the following business processes except: checking the customer's credit. assembling the product. making customers aware of the product. submitting the order. shipping the product.
making customers aware of the product.
The term management information systems refers to a specific category of information systems serving: the information technology function. employees with online access to historical records. middle management functions. integrated data processing throughout the firm. transaction process reporting.
middle management functions.
The ________ function is responsible for making sure customers are aware of the company's products. distribution and logistics finance and accounting sales and marketing manufacturing and production human resources
sales and marketing
According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: increase product innovations from lower down in the organization. simplify business processes give employees more opportunities to innovate. strengthen management controls over employees set up activist groups for change
strengthen management controls over employees
All of the following are capabilities of enterprise social networking tools except: the ability to establish groups and team workspaces. supply chain management. the ability to share, store, and manage content. the ability to set up member profiles. tagging and social bookmarking.
supply chain management.
The principal liaison between the information systems groups and the rest of the organization is a(n): programmer. information systems manager. CTO. systems analyst. CIO.
systems analyst.
All of the following are reasons for the increased business focus on collaboration and teamwork, except for: growth of "interaction" jobs. the need for creating innovative products and services. greater global presence. the need for more efficient work hierarchies. the need to reduce communication costs.
the need for more efficient work hierarchies.
All of the following are examples of business intelligence systems except a system that: addresses nonroutine decisions. compares total annual sales figures for specific products to planned targets. tracks the flows of materials in a factory. summarizes and reports on a company's basic operations. focuses on problems that are unique and rapidly changing.
tracks the flows of materials in a factory.
You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin? A marketing system, for improving sales levels A KMS, for minimizing redundant work on similar clients A CRM, to maintain easily accessible customer records to minimize the time spent looking for client data An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed A TPS, to help manage all daily activities and transactions
An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
A ________ is a senior manager who oversees the use of IT in the firm. CKO CEO CFO CIO CTO
CIO
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. CTO CEO CKO CSO CPO
CKO
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? ESS TPS MIS DSS KMS
DSS
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? MIS TPS DSS RPS KMS
DSS
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? ESS DSS MIS CRM TPS
DSS
The four major types of enterprise applications are: ERP, SCM, CRM, and KMS. SCM, CRM, DSS, and KMS. SCM, CRM, ESS, and KMSs. ERP, SCM, DSS, and CRM. TPS, MIS, DSS, and ESS.
ERP, SCM, CRM, and KMS.
Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems? SCM MIS DSS ESS TPS
ESS
What is the most important function of an enterprise application? Enabling business functions and departments to share information Increasing speed of communicating Enabling inventory and supply chain management Enabling a company to work collaboratively with customers and suppliers Enabling cost-effective e-business processes
Enabling business functions and departments to share information
Which of the following is a firm's CPO responsible for? Acting as liaison between the information systems group and the rest of the company Ensuring that the company complies with existing data privacy laws Enforcing the firm's information security policy Overseeing the use of information technology in the firm Making better use of existing knowledge in organizational and management processes
Ensuring that the company complies with existing data privacy laws
Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true? It was designed to share information with fans. It was designed to increase fan involvement. It was primarily designed to increase sales of food and beverages It uses RFID sensors to record player movements. It helps coaches make decisions during a game.
It was primarily designed to increase sales of food and beverages
Which of the following statements about collaboration is not true? In business, a collaboration can last as little as a few minutes. Business collaboration relies on the formation of teams that are assigned a specific task or goal. One business benefit of collaboration is improved innovation. Businesses need special systems for collaboration. Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? Reverse logistics system Enterprise planning system Transaction processing system Collaborative distribution system Supply chain management system
Supply chain management system
You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? TPS with DSS capabilities TPS with ESS capabilities TPS with MIS capabilities DSS with MIS capabilities TPS
TPS with MIS capabilities
Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? Virtual meeting system Cloud collaboration The time/space collaboration and social tool matrix The collaboration matrix IBM Notes
The time/space collaboration and social tool matrix
