Chapter 2
Select all the attitudinal outcomes of job satisfaction.
- Job involvement - Withdrawal cognitions - Perceived stress - Motivation
Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.
attitudes, behavior
In Schwartz's value theory, values are organized into two
bipolar dimensions
A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?
equity
Values remain mostly stable across _____ and _____.
time, situation
The abstract ideals that influence the choices we make are called:
values
Which of the following are recommended actions for you to take to create positive change in your professional life?
- Analyze and change your beliefs about a behavior you want to change - Identify your core values - Identify what types of work you find meaningful
Select characteristics related to organizational citizenship behaviors.
- They are voluntary. - They promote the firm's productivity.
Select all the characteristics of telecommuting.
- enhanced productivity and retention - decreased absenteeism
Select all the behavioral outcomes of job satisfaction.
- organizational citizenship - job turnover - job performance
Select the workplace attitudes managers pay attention to.
- perceived organizational support - organizational commitment - job satisfaction - employee engagement
Which of the following are true about values?
- they can guide behavior subconsciously - they are generally stable
Match the model name to the method management can use to boost job satisfaction.
Need fulfillment - Understand and meet employee needs Met expectations - Meet expectations of employees about what they will receive from jobs Value Attainment - Structure the job and its rewards to match employee values Equity - Monitor employees' perceptions of fairness Disposition - Hire employees with an appropriate disposition
_____ allows employees to do all or some of their work from home using technology and internet tools.
Telecommuting
Which of the following accurately describes current trends in employee turnover?
There is a trend for employees to quit when they have spent less than one year on the job.
Beliefs you have that concern something specific, such as a specific person, are known as personal ______.
attitudes
Personal values exemplify global beliefs while personal ______ are more specific to a situation, person, or object.
attitudes
Individuals committed to an organization tend to display a:
continuation of employment with the firm
When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating ______ ______.
employee engagement
The concept of equity ties directly to how _____ a person is treated at work.
fairly
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
improved accounting/financial performance
Feelings of equity are based on a comparison of which two factors?
inputs, outcomes
Shalom Schwartz believed that values ______ our behavior across any context.
motivate
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:
organizational citizenship
The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:
perceived organizational support
People who have a _____ attitude about work will be more open to working longer hours.
positive
When an employee enjoys the work being done and has a positive attitude, which of the following will be true?
- The employee will be more open to taking on greater burdens. - The employee will be more agreeable to working harder.
Ajzen and Fishbein consider ______ as the key link between attitudes and planned behavior.
intentions
Job involvement is ______ related to job satisfaction.
moderately
Our values are influenced by the values of our _____ and by the ______ we have as children.
parents, experiences