Chapter 2: Global E-business and Collaboration
Which of the following could be used to enable different firms to work collaboratively on a product?
Extranet
A business process must be tied to just one specific functional area.
False
Operational managers use ESS primarily to solve specific problems.
False
Transaction-level information is essential for operational management to plan future production levels.
False
You would use a TPS to help determine if your business should introduce a new product line.
False
Which of the following is not a business benefit of collaboration?
Improved compliance with government regulations
An ESS supports which of the following?
Long-range planning activities of senior management
A system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions is an example of which of the following?
MIS
Which of the following systems would an organization use to compare total annual sales for a specific product to a planned target?
MIS
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?
Remote/colocated
Which of the following statements about collaboration is not true?
Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
Which of the following systems integrates supplier, manufacturer, distributor, and customer logistics processes?
Supply chain management system
________ are responsible for translating business problems and requirements into information requirements and systems.
Systems analysts
A(n) ________ is typically a major source of data for other systems.
TPS
Which of the following statements about a TPS is not true?
TPS typically supply data to a firm's ESS.
A TPS is an information system that keeps track of all of the daily routine transactions of a business.
True
A key word in social business is "conversations."
True
A web interface used to present integrated personalized business content to users is called a portal.
True
An organization's MIS and DSS supply an ESS with summarized information.
True
Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.
True
Global firms can collaborate from different locations at the same time using synchronous collaboration tools.
True
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.
True
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise
e-business
Using the Internet to buy or sell goods is called:
e-commerce.
An information systems manager:
manages computer operations and data entry staff.
The ________ function is responsible for making sure customers are aware of the company's products.
sales and marketing
All of the following are capabilities of enterprise social networking tools except:
supply chain management.
Which of the following is not an application of social business?
Digital dashboard
Enterprise systems are also known as which of the following?
ERP systems
Which of the following systems typically uses a digital dashboard to display an array of charts and graphs of a business's key performance indicators?
ESS
Which of the following is a firm's CPO responsible for?
Ensuring that the company complies with existing data privacy laws
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
CKO
Which of the following systems would a firm use to manage relationships with its customers?
CRM
Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter?
DSS
