chapter 2 reading- operations mgt

Which of the following are places companies have achieved reduction in the time required to complete activities? -Delivery time -processing time -Planning time -Promotion time

-Delivery time -Planning time -processing time

Which of the following is true of a time-based strategy? -It focuses on reducing the time required to accomplish various activities. -It is defined as the time needed to change from producing one type of product or service to another. -It is defined as the time needed to react to a competitive threat. -It focuses on maintaining or improving the quality of an organization.

-It focuses on reducing the time required to accomplish various activities.

Which of the following statements is not true? -Operations strategy deals with things like product quality, costs, and scheduling. -Operations strategy deals with things like financing, costing, and product development.

-Operations strategy deals with things like financing, costing, and product development.

identify true statements about operations strategy -Operations strategy provides the details and the scope of the mission. -Operations strategy and organizational strategy must be aligned. -Operations strategy is synonymous with organizational strategy. -Operations strategy must be aligned with the other functional units of the organization.

-Operations strategy must be aligned with the other functional units of the organization. -Operations strategy and organizational strategy must be aligned

Which of the following statements is/are true? -Product quality and price are always order winners for an organization in its market. -In the future current order qualifiers may become order winners or vice versa. -Order winners are characteristics that make products/services more appealing than those of the competition.

-Order winners are characteristics that make products/services more appealing than those of the competition. -In the future current order qualifiers may become order winners or vice versa.

Which statement about formulating strategies is correct? -Organizations may choose a single strategy or multiple strategies. -Market conditions are the key determinant in formulating strategies. -Strategies are developed before completing a SWOT analysis.

-Organizations may choose a single strategy or multiple strategies.

Time-based strategies focus on reducing the time needed to conduct the various activities in a process. The rationale is that by reducing time the firm receives benefits. What are those benefits? -Productivity is higher -Lower quality -Product innovations appear sooner -Customer service improves -Costs are lower -Fewer personnel are required

-Product innovations appear sooner -Customer service improves -Costs are lower

Which of the following statements is/are true? -Productivity may include the efficient use of a variety of resources. -Efficiency is a narrow or concept then productivity. -Productivity focuses on making the best use out of a fixed side of resources.

-Productivity may include the efficient use of a variety of resources. -Efficiency is a narrow or concept then productivity.

Which of the following statements is/are true about productivity? -Productivity is often expressed as a ratio of inputs to outputs. -Productivity is often expressed as a ratio of outputs to inputs. -Productivity measures the effective use of resources.

-Productivity measures the effective use of resources. -Productivity is often expressed as a ratio of outputs to inputs.

What are the impacts of a mismatch between organizational strategy and supply chain management strategy? -Reduces the ability to compete on price -More easiness in achieving the smooth flow of goods and services throughout the supply chain -The matching of supply to demand is more difficult -Substantial supply chain variations

-Reduces the ability to compete on price -The matching of supply to demand is more difficult -Substantial supply chain variations

Which of the following statements is/are true about SWOT analysis? -swot analysis uses a five forces model to scan the environment -SWOT analysis can be seen as the link between organizational and operational strategy -SWOT critically examines factors that may impact business performance -SWOT analysis focuses exclusively on internal factors

-SWOT analysis can be seen as the link between organizational and operational strategy -critically examines factors that may impact business performance

Which of the following are possible steps a company can take to continuously improve productivity? -Set reasonable improvement goals. -Measure productivity of all operations. -Punish workers that do not meet standards. -Take a systems of you point to ensure changes impact the system as a whole.

-Set reasonable improvement goals. -Measure productivity of all operations. -Take a systems of you point to ensure changes impact the system as a whole.

Which of the following statements is true? -Supply chain strategy should cover all aspects of a company's supply chain. -Supply chain strategy is used to develop organizational goals. -Supply chain strategy relates to supplier relationships, not customer relationships.

-Supply chain strategy should cover all aspects of a company's supply chain.

Which of the following statements about productivity measures is/are true? -They can be used to evaluate a company's competitiveness. -They are always an easy and effective way to evaluate employees. -They can be used to track performance over time.

-They can be used to evaluate a company's competitiveness. -They can be used to track performance over time.

which of the following is/ are correct? -a mission statement specifies the purpose of an organization -a mission statement serves as a foundation for the development of organizational strategies -a company's mission is the foundation for its goals, which provide detail and scope for the mission -goals are a way to achieve the company's strategy

-a mission statement specifies the purpose of an organization -a company's mission is the foundation for its goals, which provide detail and scope for the mission

Which of the following statements is/are true about a company's mission and goals? -a company's goals are the foundation for its mission -goals are unlikely to help a company fulfill its mission -a company's reason for existence is laid out in its mission statement -strategies are ways to achieve a company's goals

-company's reason for existence is laid out in its mission statement -strategies are ways to achieve a company's goals

which factors do business organizations use to stay competitive

-delivery time -product service/ differentiation -price

productivity:

-measures output relative to input -measures effective use of resources

Which of the following statements is/are true of tactics? -provide focus for decision making -more specific than strategies -provide guidance and direction for carrying out actual operations -they refer to the actual "doing" part of the process

-more specific than strategies -provide guidance and direction for carrying out actual operations

reasons why some organizations fail

-not focusing on process design/ improvement -failure to correctly identify customer wants and needs

identify some reason for the failure of some organizations

-not investing enough in necessary capital or human resources -underestimating the importance of internal communication and cooperation between functional areas

Which of the following statements is/are true about order qualifiers and order winners? -Order qualifiers and order winners are usually a single set of characteristics. -Order qualifiers are minimum standards expected by customers. -Characteristics may be order qualifiers or order winners at different points in time. -Over time, a characteristic that was once an order qualifier is likely to become an order winner.

-order qualifiers are minimum standards expected by customers -characteristics may be order qualifiers or order winners at different points in time

Which of the following is/are internal factors that may affect businesses? -products and services -economic conditions -legal environment -financial resources

-products and services -financial resources

What are the strategic advantages of sustainability?

-promotional benefits -lower costs

Which of the following are factors that improve productivity? -High labor turnover -Standardization -new hires -technological improvements

-standardization -technological improvements

Which of the following is/are possible external factors that may affect businesses?

-suppliers, competition, markets, economic conditions

Which of the following statements about productivity measures is true? 1) Partial productivity measures are most useful for operations 2) A company may use a variety of different productivity measures 3) The smaller the productivity measure the better because fewer resources are being used 4) Multifactor measures are the sum of the corresponding partial measures

1) Partial productivity measures are most useful for operations 2) A company may use a variety of different productivity measures

Which of the following statements about service productivity is/are true?

2) Process yield can be used to measure service productivity in certain situations 3) Service productivity is often more difficult to measure than manufacturing productivity

Match the following operations decision areas with what the decisions affect: product service and design, capacity, process selection and layout, location, quality -cost, structure, flexibility -costs, quality, liability, and environmental issues -costs, flexibility, skill level needed, capacity -ability to meet/ exceed customer expectations -costs, visibility

Product and service design: Costs, quality, liability, and environmental issues -capacity: Cost structure, flexibility -Process selection and layout: Costs, flexibility, skill level needed, capacity -Location: costs, visibility -quality: Ability to meet or exceed customer expectations

Which of the following statements is always true? -Quality-based strategies attempt to reduce costs while increasing quality -.Quality-based strategies focus on improving quality. -Quality-based strategies focus on reducing the time needed to conduct the various activities in a process.

Quality-based strategies focus on improving quality.

competitiveness is how effectively

an organization can meet customer needs/ wants compared to others with similar products/ services

The special attributes or abilities possessed by an organization that give it a competitive edge are referred to as:

core competencies

Which of the following statements is true about a company's core competencies?

core competencies must be aligned with an organization's strategies

competitiveness defines how efficiently an organization meets the wants and needs of _______ relative to others that offer similar goods/services

customers

What is the first step in managing and controlling an operation?

develop productivity measures

Which is the narrower concept? -efficiency -productivity -strategy

efficiency

True or false: Organizational strategy does not need to take into account operational strategy.

false

The next step for an organization after assessing internal and external factors, and its distinctive competence, is to _____

formulate a strategy

When organizations use a low-cost, high-volume strategy, what is the impact on variety of products offered to the customer?

it is lower

Manufacturing productivity is ______ to measure, compared with service productivity.

less difficult

three basic business strategies

low cost, responsiveness, differentiation

Which of the following is not an example of an organizational strategy?

low quality

which is true of operations strategy? -operations strategy is broader in scope compared to organizational strategy -operations strategy is used to guide the operations function -operations strategy defines the purpose of the organization

operations strategy is used to guide the operations function

The ratio of "feet of fence painted" to "number of labor hours" is a ______ of productivity.

partial measure

what are ways operations influence competitiveness

product service and design, ensuring product quality

Which of the following statements is always true? -Quality-based strategies attempt to improve the quality of a product while reducing the time to market. -Quality-based strategies have a variety of possible motivators. -quality-based strategies focus on keeping up with the competition.

quality-based strategies focus on keeping up with the competition.

ways in which operations influence competitiveness

response time, location

tactics are the methods and actions taken to accomplish

strategies

Which of the following statements is true? -Supply chain strategy should align with the overall business strategy. -Supply chain strategy relates to supplier relationships, not customer relationships -Supply chain strategy is the same as business strategy.

supply chain strategy align with the overall business strategy

main determinant of productivity

technological improvements

how does marketing influence the competitiveness of an organization

through advertising and promotion, identifying price point, identifying customers wants and needs

Two factors that tend to have universal strategic operations importance. What are they? Multiple select question.

time and quality