Chapter 3

Positive attitude

A ________ is one of the foundational principles in developing a professional image.

Hygiene pack

A good way to ensure that you are always clean and fresh is to keep a _________ at work.

What type of salon seems most appropriate for someone with Paige's sense of style to work in?

A moderately priced salon that caters to young clients who have a sense of adventure. To be successful in the long term, Paige needs to work in a salon whose style reflects her own and that caters to clients who can appreciate her sense of style.

Which of the following is appropriate to wear at the salon?

A stylish top

Physical presentation

An awareness of your body posture and movements, coupled with better work habits and proper tools and equipment, will enhance your _______.

It is recommended that you invest in a(n) _____ as part of your standard work attire.

Apron and smock

What is the science of designing the workplace and its equipment and tools to make specific body movements more comfortable, efficient, and safe?

Ergonomics

Online

Establishing a professional _______ image is an essential image-building attribute.

As a beauty professional, it is recommended that you avoid using social media.

False

High-heeled shoes are recommended because they help to enhance your professional image.

False

The only time you need to wash your hands is at the beginning of each service.

False

You are not expected to remain polite when placed under pressure in the salon.

False

You should hold your elbows at an angle of 65 degrees or more away from your body while cutting hair.

False

To prevent injuries when working, you should _____ as much as possible.

Keep your wrists in a straight position

Being well groomed begins with:

Looking and smelling fresh

How a person _____ is often the first clue to determining if he or she has what it takes to do the job.​

Looks

Which of the following is NOT a potential consequence of failing to maintain a professional image?

Loss of practical skill

Gossip

Negative _______ and impolite demeanors can bring an ideal atmosphere to a halt.

Is Paige's approach to getting this job ethical?

No, because she isn't being honest about who she really is. A major component of being ethical is being honest in all aspects of every interaction. By dressing and acting like the other stylists in the spa and then intending to resume her preferred style after she gets the job, Paige is not being honest with the spa owners, or with herself.

Which term refers to the daily maintenance of cleanliness by practicing good healthful habits?

Personal hygiene

Your _____ involves your posture and the way you walk and move.

Physical presentation

Professional image

Physical presentation, which includes your posture, your walk, and your movements, is part of your _________.

Throughout the day, you should do all of the following EXCEPT:

Smoke in designated smoking area

Beauty professionals who have to stand or sit all day and perform repetitive movements are susceptible to problems in all of the following EXCEPT:

Stomach

repetitive

Stressful, ________ motions can cause beauty professionals to become susceptible to problems of the hands, wrists, shoulders, neck, back, feet, and legs

personal hygiene

The daily maintenance of cleanliness and healthfulness is known as ________.

Professional image

The impression you project through both your outward appearance and your conduct in the workplace is known as:

In general, the clothes you wear to work should be current with fashion.

True

The purpose of ergonomics is to make the workplace and the equipment and implements you use there more comfortable, efficient, and safe.

True

Walking around at intervals can help counter the negative impact of long periods spent in one position.

True

You should keep deodorant in your hygiene pack.

True

You should look in the mirror at various angles to verify that the clothes you are wearing for work are flattering.

True

When working at a salon, you will be expected to have a(n) _____ hairstyle.

Up to date

Paige is in her early twenties and loves to wear her short, cropped hair messy with styling glue; she describes her style as "bad-girl-meets-the-beauty-biz." She also often wears sleeveless or short-sleeved shirts to show off her numerous tattoos. Paige loves to wear dark, colorful makeup applied in a "gothic" fashion. Since she really needs a job, Paige has decided to apply at the luxury spa that has just opened a few blocks from her home. A couple of days before her interview, Paige goes into the spa and observes that the spa employees are all wearing simple black clothing with white smocks over them. She notices that their hair is styled into simple and classic looks and their makeup is very subtle, employing natural colors and techniques. Paige decides that in order to have a shot at the job she wants so desperately she will dress in accordance with the other spa staffers during her interview and then slip into her own style once she has gotten the job. How should Paige go about finding the best place to work?

Visit several salons and determine which one is most in line with her own sense of style. While Paige probably needs a job very badly, the worst thing she can do is to make herself into someone she is not to get a job offer. She should visit several salons in her area to find those that most align with the kind of tastes and preferences she has and then decide which of those she would like to work in.

Peter loves to have a good time. Almost every day after working at the salon, he meets up with his buddies to hang out. They go to one another's apartments, order pizza, drink and watch television until late into the night. Often, because Peter is so tired, he sleeps on his friend's couch and then gets up the next day and goes directly to work. His salon coworkers always know when Peter has been out with his friends the night before because he is barely awake, is unshaven, and is wearing the same clothes he wore the day before. Peter gets teased by some of the other salon employees for being a "free spirit," but Allie, the salon manager, isn't as able to dismiss his messy appearance because he is often so disheveled that he is off-putting to salon clients. Allie decides to have a conversation with Peter about his appearance and personal hygiene. The best time for Allie to approach Peter would be:

When they are alone in the salon. A conversation about such a sensitive and personal matter is better conducted privately. Allie wants Peter to understand her desire for him to succeed without be-coming embarrassed or defensive. Privacy is the best solution.

impression

Your professional image is the __________ you project and consists of your outward appearance and the conduct you exhibit in the workplace.

Ergonomics

_________ is the study of how a workplace can best be designed for comfort, safety, efficiency, and productivity.

Personal grooming

__________ is the process of caring for parts of the body and maintaining an overall professional look.

When standing to cut hair, you should:

align your pelvic area with your abdomen​

Which of these is a professional behavior?

always being considerate

A hygiene pack for work should include all of the following EXCEPT:

clear nail polish

Good posture:

conveys an image of confidence

Your makeup should:

enhance your facial features​

When giving a manicure, you should:

have the client extend his or her hand across the table to you

From the description, what seems to be the energy and image of the spa Paige is interviewing at?

high-end spa that has an exclusive clientele. A luxury, high-end spa is definitely an environment that caters to affluent exclusive clients who are willing to spend their money on luxury products and services and who will expect to be serviced by a certain type of professional whose personal style mirrors the spa's and their own.

What should Allie discuss with Peter?

his personal appearance and its effect on the salon's clients. The only time it would really be appropriate for a manager to discuss personal behavior with an employee is when that behavior crosses the line from personal to having an effect on the professional situation the two are in. Allie is not asked or expected to give Peter personal advice, but she is expected to uphold certain codes of conduct and cleanliness for her salon's clients.

One guideline for achieving and maintaining good posture is:

hold your shoulders level and relaxed

Which of the following is NOT a bad habit?

holding your elbows at less than a 60-degree angle away from your body when cutting hair

What could Peter do to make sure he is fresh for work even on nights when he doesn't sleep at home?

keep clean clothing and personal hygiene products with him when he stays away from home. Peter is a young professional adult who knows or should know what is expected of him in terms of his outward appearance and personal hygiene to be successful at his job, so it is his responsibility to present himself each day for work in a professional manner, meeting the expectations of the salon, if he wishes to continue working there.

When using social media, you should:

post helpful content

​If a client notices that you have bad breath, he or she is most likely to:

say nothing and simply not return to the salon

The image that Peter is projecting to clients suggests that he is:

unconcerned about his appearance and sleeping wherever he can. Peter's image says that he is overwhelmed by his life and cannot balance his "partying" and his professional requirements. When he arrives at work in dirty, wrinkled clothing and has not cleaned himself properly, it leaves the impression that he is not taking proper care of himself and his health, and therefore not acting in a manner befitting a professional person.

When choosing what to wear for work, you should do all of the following EXCEPT:

wear whatever is most comfortable

Personal grooming

​Which term refers to the process of caring for parts of the body and maintaining an overall polished look?