Chapter 4

Which components is responsible for reformatting print jobs so that the printer can understand and process them? A. Print driver B. Print spooler C. Print queue D. Print Manager

A. Print driver

Which permission option lets a user view files but not change them? A. Read B. Read/Write C. Owner D. Administrator

A. Read

What is the name of the menu in the bottom left corner of the Windows environment? A. Start Menu B. Command Prompt C. Windows Menu D. Main Menu

A. Start Menu

Which component gets things running until the operating system takes over? A. Firmware B. BIOS C. CPU D. Memory

B. BIOS

Which tab in task manager can be used to manage programs that load with Windows? A. Performance B. Services C. Startup D. Processes

C. Startup

A user was working on a spreadsheet when the application became unresponsive. After waiting several minutes, the application is still unresponsive. Which of the following is the BEST action for the user to take? A. Use Task Manager to end task B. Continue to wait C. Repair the application D. Reinstall the application

A. Use Task Manager to end task

Where is the BEST place to obtain the latest printer driver? A. Windows Update B. Manufacturer's website C. Microsoft's website D. Printer reseller

B. Manufacturer's website

You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but don't get any sound. You checked all cable connections and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn't muted. What should you do next? A. Manually change the IRQ settings for the card B. Replace your sound card C. Replace the speakers D. Check the vendor's website for an updated driver

D. Check the vendor's website for an updated driver

How many years of prior experience in tech support do most MSP positions require? A. 2 B. 3 C. 5 D. 1

A. 2

Which category of system software provides a platform for application software to run on? A. Operating System B. Firmware C. Utility Software D. Device Drivers

A. Operating System

Which of the following digital communication media does NOT require a connection to the Internet? A. Social network B. SMS C. Discussion board D. Video conference

B. SMS

In Windows PowerShell, which key can be used to autocomplete a command? A. Ctrl B. Tab C. Alt D. Shift

B. Tab

Which of the following is NOT an example of a web browser? A. Google Chrome B. Microsoft Edge C. Mozilla Firefox D. Microsoft Word

D. Microsoft Word

What is junk mail? A. Unwanted, unsolicited email B. Another name for webmail applications C. Email applications that don't function well D. Poorly worded email drafts

A. Unwanted, unsolicited email

Which of the following operating systems require a file extension to execute a program? A. Windows B. Linux C. Mac OS D. Android

A. Windows

In most operating systems, what is a running application called? A. Process B. Service C. Module D. Task

A. Process

Julie has 3 printers installed on her Windows 10 computer and wants to set one of them as the default printer. Where should she go to do this? A. Settings > Devices > Printers & scanners B. Control Panel > Devices > Printers & scanners C. Settings > Printers & scanners D. Control Panel > Printers & scanners

A. Settings > Devices > Printers & scanners

You need to test a version of macOS but only have a Windows computer. What technology could you use? A. Virtualization B. Embedded OS C. Firmware/BIOS D. Supercomputer

A. Virtualization

If you select a file on the desktop and press "Delete" on your keyboard, what happens to the file? A. Its filename is deleted B. It's moved to the Recycle Bin C. Nothing Happens D. It's immediately deleted

B. It's moved to the Recycle Bin

Janice installed a printer on her computer and shared it with Steve. Steve configured the printer on his computer and was able to print a test page. Later on that day, Steve attempts to print but gets an error that the printer is not responding. Which of the following would be the MOST LIKELY reason for this? A. Janice is not connected to the network B. Janice has turned off her computer C. Incorrect printer driver D. Steve is not connected to the network

B. Janice has turned off her computer

What is the main difference between a regular technical support specialist and a managed service provider technician? A. Technician support specialist's services are outsourced as a third party B. Managed service provider's services are outsourced as a third party C. Technical support specialists do not need certifications or a degree D. Managed service providers do not need certifications or a degree

B. Managed service provider's services are outsourced as a third party

Alex, a system administrator, wants to grant NTFS permissions to a user so they can view and change files but not change permissions. Which of the following permission should be used? A. Read B. Modify C. Read & Execute D. Full Control

B. Modify

Which of the following is used to force-close a program on an Apple computer? A. CTRL, Command, Delete B. Option, Command, Escape C. CTRL, Command, Escape D. Option, Command, Delete

B. Option, Command, Escape

Windows stores print jobs in a temporary file on the hard drive. What is this file called? A. Print driver B. Print queue C. Print Manager D. Print Spooler

B. Print queue

Martin's computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened? A. Program force-close B. System slowdown C. System crash D. Software crash

C. System crash

What should a level 1 technician do when they are unable to solve an issue? A. Escalate to a higher level of support B. Keep working at it until they resolve it C. Contact Microsoft support D. Close the ticket and let someone else handle it

A. Escalate to a higher level of support

Carrol purchased a new printer and attached it to her workstation with a USB cable. The printer is powered on, but the computer does not recognize the printer. The printer is powered on, but the computer does not recognize the printer. Which of the following should Carrol do NEXT to be able to send print jobs to the printer? A. Install the latest printer driver B. Check for operating system updates C. Connect the printer to the network instead of a USB cable D. Upgrade the firmware on the printer

A. Install the latest printer driver

Which of the following is a benefit of 3D printing over traditional manufacturing? A. Wider variety of materials can be used B. Consumes less material C. More precise angles D. Larger items can be produced

B. Consumes less material

Which of the following applications can be used for storing, modifying, extracting, and searching data? A. Word processing software B. Database software C. Conferencing software D. Presentation software

B. Database software

Which of the following is a proper path name to a shared network printer? A. \\network_name\printer_name B. \\computer_name\printer_name C. \computer_name\\printer_name D. \network_name\\printer_name

B. \\computer_name\printer_name

Mary needs to rename her report.txt file to final_report.txt. Which command will allow her to do this? A. ren final_report.txt B. ren report.txt final_report.txt C. ren final_report.txt report.txt D. ren report.txt to final_report.txt

B. ren report.txt final_report.txt

Which of the following processes does 3D printing use? A. Digital B. Manual C. Additive D. Subtractive

C. Additive

Which of the following key combinations lets you open Task Manager? A. CTRL, ALT, Enter B. CTRL, Shift, Delete C. CTRL, ALT, DELETE D. CTRL, Shift, Enter

C. CTRL, ALT, DELETE

What is the name of the large background area of the Windows environment that holds icons for files, folders, and applications? A. Home screen B. Background C. Desktop D. Window

C. Desktop

Which of the following describes the firmware in gaming consoles, TVs, and smart cars? A. Device Management B. Access Control C. Embedded OS D. Graphical User Interface

C. Embedded OS

Which of the following keys is used to enter Safe Mode on a Windows computer? A. CTRL B. Shift C. F8 D. F5

C. F8

Which of the following is NOT an example of an operating system? A. Android B. Windows C. Microsoft D. Linux

C. Microsoft

Where would you go to cancel a print job? A. Print Spooler B. Print Manager C. Print queue D. Print driver

C. Print queue

Disk cleaners, antivirus software, backup tools, and file compressors are which kind of system software? A. Operating System B. Firmware C. Utility Software D. Device Drivers

C. Utility Software

Which of the following commands is used to navigate to different folders in command prompt? A. dir B. rd C. cd D. md

C. cd

Which kind of system software tells the computer how to communicate with peripherals, such as a printer or scanner? A. Operating System B. Firmware C. Utility Software D. Device Drivers

D. Device Drivers

As a member of the help desk administration team you've been assigned to update the driver for the network adapter that is installed on most of the machines in your department. You have a copy of the latest driver on a USB flash drive. Which Windows utility allow you to manually update this new driver? A. Network and Sharing Center B. Internet Properties C. Driver Manager D. Device Manager

D. Device Manager

Which of the following is the BEST way to handle a program that is unresponsive? A. Run a virus scan B. Uninstall and reinstall the program C. Reboot the computer D. Force-close the program

D. Force-close the program

You are using a program that can run multiple operating systems and manage hardware and storage. What are you most likely using? A. Network Attached Storage B. Solid State Drive C. An Embedded OS D. Hypervisor Type 1

D. Hypervisor Type 1

Jessica has connected her new printer to her Windows 10 computer, but Windows is not recognizing it. What should she do? A. Reset the USB cable B. Power cycle the printer C. Restart Windows D. Install the latest driver

D. Install the latest driver

Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause? A. System slowdown B. Software crash C. System crash D. Malware infection

D. Malware infection

The accounting department needs to be able to share files, such as spreadsheets, that can be accessed by everyone in the department. Which of the following would work BEST to provide a collaborative workspace? A. Sharing local folders B. Database C. Shared external drive D. Network Share

D. Network Share

Which of the following commands makes an application shortcut appear on the taskbar? A. Show on taskbar B. Stick to taskbar C. Keep on taskbar D. Pin to taskbar

D. Pin to taskbar

Which of the following is the first step in verifying that a problem has been fixed? A. Opening the program B. Running a virus scan C. Running the computer for an extended time period D. Rebooting the system

D. Rebooting the system

On windows, which application lets you add accounts, change passwords, manage power consumption, and personalize your computer environment? A. Control Center B. Start Menu C. Finder D. Settings

D. Settings

Which Windows tool shows currently running programs and can be used to end a process? A. Apps & features B. Control Panel C. Services D. Task Manager

D. Task Manager

When composing an email message, why might you want to use the Bcc field? A. To clarify the overall purpose of the message B. To include email addresses of newly hired employees C. To include extra-long email addresses D. To copy the email confidentially

D. To copy the email confidentially

Every Windows system has a database that stores setting changes such as switching the home page of your web browser. What is this called? A. Computer System B. Embedded OS C. Operating System D. Windows Registry

D. Windows Registry

Joe, a bookkeeper, works in a cubicle environment and is often called away from his desk. Joe doesn't want to sign out of his computer each time he leaves. Which of the following are the BEST solutions for securing Joe's workstation? (Select 2) -Configure the screen saver to require a password -Set a strong password -Change the default account names and passwords -Configure the screen lock to be applied after short period of nonuse -Apply multi factor authentication

-Configure the screen saver to require a password -Configure the screen lock to be applied after short period of nonuse

While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (select 2) -Details -Users -Services -Processes -Performance

-Details -Processes

What type of file system is NTFS? A. Journaling B. Soft updates C. Log structured D. Copy-on-write

A. Journaling

Which of the following would be responsible for resetting a user's password? A. Level 1 support technician B. Office manager C. Network administrator D. Level 2 support technician

A. Level 1 support technician

Match each collaboration tool on the left to it's description A. Software that keeps track of progress and assignments for large projects B. Software that allows multiple users to work on a document at the same time C. Online forum where discussions consists of threads in response to an original post D. Software that keeps track of multiple peoples schedules E. Broadcasting one user's screen to other others

A. Resource management B. Collaborative editing C. Discussion Board D. Calendaring E. Screen Sharing

Which of the following would be a reason a company would outsource their IT support? A. To cut costs B. For faster support C. To keep a closer eye on data security D. To have their own IT administrator

A. To cut costs

Drag the system component on the left to the device or program that fits with the system component A. Back up software B. Printer C. Camera D. Television E. Games console F. Antivirus software G. Disk Cleaner H. Video Card

A. Utility software B. Device drivers C. Firmware D. Firmware E. Firmware F. Utility software G. Utility software H. Device drivers

Which of the following term describes the process of rearranging files on the hard drive so that the computer runs more efficiently? A. Program force-close B. Defragmentation C. Safe Mode D. Task Manager

B. Defragmentation

Designations at the end of File names such as .docx and .html are called A. File additions B. File extensions C. File domains D. File suffixes

B. File extensions

Which kind of system is preinstalled on electronic products like blenders, automobiles, and television? A. Operating System B. Firmware C. Utility Software D. Device Drivers

B. Firmware

What is the name of the narrow strip along the bottom of the Windows environment? A. Navigation bar B. Toolbar C. Taskbar D. Shortcuts menu

C. Taskbar

Which operating system function has a stepper learning curve and can potentially break the system without careful use of its operating? A. Service management B. Graphical user interface (GUI) C. Application management D. Command line Interface (CLI)

D. Command line Interface (CLI)