Chapter 4 Exam 1

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telework

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variety, task identity, significance, autonomy, feedback

5 ways to make jobs more motivating from the Job Characteristics Model developed by Richard Hackman and Greg Oldham

job specification

A list of the knowledge, skills, abilities, and other characteristics (KSAOs) that an individual must have to perform a particular job

job description

A list of the tasks, duties, and responsibilities (TDRs) that a particular job entails.

flextime

A scheduling policy in which full-time employees may choose starting and ending times within guidelines specified by the organization.

position analysis questionnaire (PAQ)

A standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs

job sharing

A work option in which two part-time employees carry out the tasks associated with a single job.

job specification

Applies to the abilities the person has in order to do the essential functions of the job,

job enlargement

Broadening the types of tasks performed in a job

General overview

Couple of sentences of the basic ideas of what the job is like

job enrichment

Empowering workers by adding more decision-making authority to jobs.

job rotation

Enlarging jobs by moving employees among several different jobs

mental processes

PAQ section, The reasoning, decision making, planning, and information processing activities involved in performing the job

information input

PAQ section, Where and how a worker gets information needed to perform the job

other characteristics

PAQ section, the activities, conditions, and characteristics other than the others described that are relevant to the job.

work output

PAQ section, the physical activities, tools, and devices used by the worker to perform a job

job context

PAQ section, the physical and social contexts where the work is performed

relationships with other persons

PAQ section, the relationship with other people required in performing the job

observable actions

TDRs are ______

job design

The process of defining how work will be performed and what tasks will be required in a given job.

raw materials, equipment, human resources

What are the three categories that inputs fall into?

competency models, job analysis

_____ focus more on how people work, whereas ______ focuses more on work tasks and outcomes

job

a set of related duties

competency

an area of personal capability that enables employees to perform their work successfully

skill

an individual's level of proficiency at performing a particular task

human resource planning

as planners analyze human resource needs and how to meet those needs, they must have accurate information about the levels if skill required in various jobs so that they can tell what kinds of human resources will be needed

job extension

enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks

knowledge

factual or procedural information that is necessary for successfully performing a task

ability

in contrast to skill, refers to a more general enduring capability that an individual possesses

PAQ

in which job analysis, does an analyst rate each item on six scales which include; extent of use, amount of time, importance to the job, possibility of occurrence, applicability, and special code

job evaluation

involves assessing the relative dollar value of each job to the organization in order to set up fair pay structures

Fleishman job analysis system

job analysis technique that asks subject matter experts to evaluate a job in terms of abilities requred to perform the job

other characteristics

might refer to personality traits, such as someone's persistence or motivation to achieve

work redesign

often an organization seeks to redesign work to make it more efficient or to improve quality

work processes

the activities that a work unit's members engage in to produce a given output

autonomy

the degree to which a job allows an individual to make decisions abut the way the work will be carried out

work flow design

the process of analyzing the tasks necessary for the production of a product or service

job analysis

the process of getting detailed information about jobs

position

the set of duties (job) performed by a particular person

industrial engineering

the study of jobs to find the simplest way to structure work in order to maximize efficiency

ergonomics

the study of the interface between individuals' physiology and the characteristics of the physical work environment

selection

used to identify the most qualified applicants for various positions, decision makers need to know what tasks the individuals must perform, as well as the necessary knowledge, skills, and abilities


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