Chapter 4 Exam 1
telework
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variety, task identity, significance, autonomy, feedback
5 ways to make jobs more motivating from the Job Characteristics Model developed by Richard Hackman and Greg Oldham
job specification
A list of the knowledge, skills, abilities, and other characteristics (KSAOs) that an individual must have to perform a particular job
job description
A list of the tasks, duties, and responsibilities (TDRs) that a particular job entails.
flextime
A scheduling policy in which full-time employees may choose starting and ending times within guidelines specified by the organization.
position analysis questionnaire (PAQ)
A standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs
job sharing
A work option in which two part-time employees carry out the tasks associated with a single job.
job specification
Applies to the abilities the person has in order to do the essential functions of the job,
job enlargement
Broadening the types of tasks performed in a job
General overview
Couple of sentences of the basic ideas of what the job is like
job enrichment
Empowering workers by adding more decision-making authority to jobs.
job rotation
Enlarging jobs by moving employees among several different jobs
mental processes
PAQ section, The reasoning, decision making, planning, and information processing activities involved in performing the job
information input
PAQ section, Where and how a worker gets information needed to perform the job
other characteristics
PAQ section, the activities, conditions, and characteristics other than the others described that are relevant to the job.
work output
PAQ section, the physical activities, tools, and devices used by the worker to perform a job
job context
PAQ section, the physical and social contexts where the work is performed
relationships with other persons
PAQ section, the relationship with other people required in performing the job
observable actions
TDRs are ______
job design
The process of defining how work will be performed and what tasks will be required in a given job.
raw materials, equipment, human resources
What are the three categories that inputs fall into?
competency models, job analysis
_____ focus more on how people work, whereas ______ focuses more on work tasks and outcomes
job
a set of related duties
competency
an area of personal capability that enables employees to perform their work successfully
skill
an individual's level of proficiency at performing a particular task
human resource planning
as planners analyze human resource needs and how to meet those needs, they must have accurate information about the levels if skill required in various jobs so that they can tell what kinds of human resources will be needed
job extension
enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks
knowledge
factual or procedural information that is necessary for successfully performing a task
ability
in contrast to skill, refers to a more general enduring capability that an individual possesses
PAQ
in which job analysis, does an analyst rate each item on six scales which include; extent of use, amount of time, importance to the job, possibility of occurrence, applicability, and special code
job evaluation
involves assessing the relative dollar value of each job to the organization in order to set up fair pay structures
Fleishman job analysis system
job analysis technique that asks subject matter experts to evaluate a job in terms of abilities requred to perform the job
other characteristics
might refer to personality traits, such as someone's persistence or motivation to achieve
work redesign
often an organization seeks to redesign work to make it more efficient or to improve quality
work processes
the activities that a work unit's members engage in to produce a given output
autonomy
the degree to which a job allows an individual to make decisions abut the way the work will be carried out
work flow design
the process of analyzing the tasks necessary for the production of a product or service
job analysis
the process of getting detailed information about jobs
position
the set of duties (job) performed by a particular person
industrial engineering
the study of jobs to find the simplest way to structure work in order to maximize efficiency
ergonomics
the study of the interface between individuals' physiology and the characteristics of the physical work environment
selection
used to identify the most qualified applicants for various positions, decision makers need to know what tasks the individuals must perform, as well as the necessary knowledge, skills, and abilities
