Chapter 4 MGMT
What scale is dissatisfaction measured on?
-1 to 1
What is the correlation number for satisfaction with the work itself?
.7
_____ % of Americans are satisfied with their jobs, down from ____% a decade ago.
49, 58
What is an example of a difference between an emotion and a mood?
A mood would be like saying "I'm feeling grouchy". A emotion would be like saying " I'm feeling angry at my boss"
Job Characteristics Theory
A theory that argues that five core characteristics ( VISAF variety, identity, significance, autonomy, and feedback ) combine to result in high levels of satisfaction with the work itself.
Affective Events Theory
A theory that describes how workplace events can generate emotional reactions that impact working behaviors. Work place events include happenings, like an annoying email from a boss or funny conversation with a friend, that are relevant to an employee's general desires and concerns.
What are some other ways that job satisfaction is assessed by?
Altruism, Status, and Environment
Vertical Job Loading
Expanding the control employees have over their job. This is done through participation, establishing client relationships, and forming natural work units.
What are the two ways we show job enrichment in practice?
Horizontal job loading, and vertical job loading
JDI
Job Descriptive index, This is a pre developed attitude survey companies can use> it is based off of the the five overall Job satisfaction things (pay satisfaction, etc)
What did we learn from watching "Her"?
Job satisfaction. He had a job of writing letters for others it had VISAF because of various reasons.
What are the "three critical psychological states" that make work satisfying?
Meaningfulness of work, responsibility of outcomes, and knowledge of results.
Which of these is the least important to employees relating to job satisfaction?
Pay satisfaction
What are five things that everyone has in their jobs that goes into overall job satisfaction?
Pay satisfaction, promotion satisfaction, Supervision satisfaction, coworker satisfaction, and satisfaction with the work itself
What are the two ways that moods can be classified into?
Pleasantness and Activation
What are the two type of emotions?
Positive and Negative
Status
Prestige, power over others, and fame
Promotion Satisfaction
Refers to employee's feelings about the company's promotion polices and their execution, including whether promotions are frequent, fair, and based on ability.
Supervison Satisfaction
Reflects an employee's feelings about their boss, including whether the boss is competent, polite, and a good communicator (rather than lazy, annoying, and too distant)
Job Satisfaction is ______ correlated to affective commitment.
Strongly
T Or F. A Satisfied employee feels good about his or her job on average.
True
What are the 5 things that lead to satisfaction with the work itself?
VISAF
Job Satisfaction
a pleasurable emotional state resulting from the appraisal of one's job or job experiences. In other words, it represents how you feel about your job and what you think about your job.
Flow
a state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed.
Value-percept theory
argues that job satisfaction depends on whether you perceive that your job supplies the things that you value.
Environment
comfort and safety
Horizontal job loading
expanding the tasks a job performs. This would be like job rotation and job enlargement ( expanding the number of things you do)
Altruism
helping others, moral causes
Negative Emotions
include anger, anxiety, fear, guilt, shame, sadness, envy, and disgust
Positive Emotions
include joy, pride, relief, hope, love, and compassion
Moderators
individual elements that influence the job characteristics theory
What did the movie burn teach us?
it taught us about job satisfaction among firefighters.
What are two moderators outside the 5 core characteristics that provide job satisfaction?
knowledge and skill and growth need skill ( captures whether employees have strong needs for personal accomplishment or developing themselves beyond where they currently are)
Jon Satisfaction has a ________ ________ correlation with counterproductive behavior.
moderate negative
Job Satisfaction has a _____ ______ effect on Job Performance.
moderate, positive
Job Satisfaction is ______ correlated to task performance.
moderately
Job Satisfaction is ________ correlated with citizenship behavior.
moderately
Dissatisfaction=
(V(want) -V(have)) X (V importance)
Attitude surveys
provide a "snapshot" of where a company is at a given time
Pay satisfaction
refers to an employee's feelings about their pay, including whether it's as much as they deserve, secure, and adequate for both normal expenses and luxury items.
Coworker Satisfaction
refers to employee's feelings about their fellow employee's, including whether coworkers are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, unpleasant, and boring.
Satisfaction with the work itself
reflects an employee's feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills whether than being dull, repetitive, and uncomfortable.
Meaningfulness of work
reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs
Knowledge of Results
reflects the extent to which employees know how well (or how poorly) they're doing.
Emotions
states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance
Moods
states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything.
Job Satisfaction has a _____ _____ effect on organizational commitment.
strong positive
Job Satisfaction is ______ correlated to normative commitment.
strongly
Feedback
the degree to which carrying out the activities required by the job provides employees with clear information about how well they are performing. This core characteristic reflects feedback obtained directly from the job as opposed to feedback from coworkers or supervisors. Customers could be feedback. Feedback isn't internal feedback from supervisors or coworkers.
Life Satisfaction
the degree to which employees feel a sense of happiness with their lives
Responsibility for outcomes
the degree to which employees feel that they're key drivers of the quality of the unit's work.
Significance
the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large.
Autonomy
the degree to which the job provides freedom, independence, and discretion to the individual performing the work
Variety
the degree to which the job requires a number of different activities that involve a number of different skills and talents
Identity
the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome
Job Enrichment
the duties and responsibilities associated with the job are expanded to provide more variety, identity autonomy, and so forth.
Emotional Contagion
the idea that emotions can be transferred from one person to another
Emotional labor
the need to manage emotions to complete job duties successfully. This is like how flight attendants are trained to "put on a happy face" in front of passengers, and how retail salespeople are trained to suppress any annoyance with customers.
Values
those things that people consciously or subconsciously want to seek or attain
Job Satisfaction is ______ to continuance commitment.
uncorrelated
Job crafting
where employees shape, mold, and redefine their jobs in a proactive way. For example, employees might alter the boundaries of their jobs by switching certain tasks, they might change specific collaborative relationships, or they might reenvision how they view their work, relative to the broader context of the organization's mission.