Chapter 4 Quiz

Which of the following led to problems for McDonald's when it began offering the McWrap product?

Complex work processes

Which of the following is likely to happen when a private equity group hires an efficiency expert?

Decreasing movements that create no value

Which of the following was replaced by the Occupational Information Network (O*NET)?

Dictionary of Occupational Titles

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?

Job description

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Job design

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

Output

Which of the following approaches to job design identifies the "one best way" to perform a job?

Scientific management approach

Katerina is looking for a job that will be quick to learn and not require a lot of thinking, so she can earn money and still focus on earning her degree. She is looking for a job that follows the ________ approach.

mechanistic

Huan, a manager, decides to design jobs based on the principles of the motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on

production

Jemma reviews job applicants and screens their applications into thee piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of

selection