Chapter 4,5,12,16
If a company is able to anticipate a labor surplus in advance, what strategic step could it take that has low human suffering?
implement a hiring freeze
In addition to warmth, what recruiter trait stands out the most when job applicants' reactions are examined?
informativeness
What is the role of human resource recruitment?
to build a supply of potential new hires
Why do companies perform a work-flow analysis?
to determine what tasks need to be performed to create an output to determine what skills are needed by employees in order to create an output
Tasks related to employee relations, compensation, training, recruitment, and selection falls under the Blank______ category of HRM activities.
traditional
Of the three categories of HRM activities, which activities occupy the most time?
transactional
According to the Bureau of Labor Statistics, roughly 10% of U.S. workers are engaged in which of the following?
Alternative work arrangements
Which of the following will Megan find is NOT a core/essential task of a Human Resource Manager?
Contract with vendors to provide employee services, such as food service, transportation, or relocation service
Which of the following conditions would require the use of job design?
Creation of a new work unit
Which of the following offers a cross-sectional overview of the relationships between individual workers and units that create output?
organizational structure
Which of the following are unintended side effects of downsizing that impact an organization's long-term success?
social networks are disrupted remaining employees feel less inspired to work important talent is let go
Comparison of the proportion of workers in protected subgroups with the proportion that each subgroup represents in the relevant labor market is called
workforce utilization review
From which discipline was the motivational approach to job design derived ?
organizational psychology
Which of the following statements are true about agents in large, modern corporations?
Owners (principals) and managers (agents) are usually different people. The interests of agents and principals do not always converge.
Which of the following will Megan identify as being the most important type of knowledge for a Human Resource Manager to possess?
Personnel and human resources
The ______ is a survey that is useful in job analysis process.
Position Analysis Questionnaire
What are key components of an HR program implementation stage
Reports on program implementation must be produced consistently. Someone must be given the authority and tools to implement the program.
Which of the following statements are true about agents in large, modern corporations?
The interests of agents and principals do not always converge. Owners (principals) and managers (agents) are usually different people.
Which are reasons that job analysis is important to line managers?
Understanding the possible dangers associated with a job helps ensure work is being done safely. Understanding job requirements is critical to making intelligent hiring decisions.
Which of the following statements are true?
What is best for the agent may not be best for the principal. What is best for the manager may not be best for the principal.
Which of the following statements are true?
What is best for the manager may not be best for the principal. What is best for the agent may not be best for the principal.
Human resource planning that monitors the proportion of specific minorities in a job category in relation to the proportion of workers in those subgroups in the associated labor market is called ______ planning.
affirmative action
What are some advantages of using internal applicants to fill jobs?
Applicants have realistic expectations regarding the nature of the job. Hiring from within is inexpensive and happens quickly. Applicants are familiar to the company.
___is the degree to which decision-making authority resides at the top of the organizational chart.
Centralization
What are the key components of an effective goal-setting phase in the HR planning process?
Determining a specific number of jobs needed in a specific category Identifying a deadline for the ultimate outcome
Which of the following has been the most typical organizational response to a labor surplus over the past decade?
Downsizing
___ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.
Ergonomics
The audit approach is more demanding than the analytic approach to measuring HRM effectiveness.
False
uses statistical or judgmental methods to predict future shortages or surpluses of human resources
Forecasting
What are the steps in an HR planning process?
Forecasting labor market issues Implementing and assessing a program Establishing objectives and strategy
Which of the following approaches to developing an HR strategy are inside-out stages?
HR-focused people-linked business-linked
Which of the following focuses on how employee compensation can be used to align the divergent interests and goals of an organizations' various stakeholders?
agency theory
The process of obtaining detailed information about jobs is known as job
analyses
The process of obtaining detailed information about jobs is known as job ___
analysis
Which of the following forms of involvement do the most progressive of organizations pursue when developing an HR strategy?
asking executives for input including at least one executive on the development team having a senior executive formally approve the strategy
The main influence of compensation is on instrumentality, which can be described as the perceived link between
behaviors and pay
For the HR planning process, how should goals be determined?
by analyzing labor supply and demand data
From what discipline is the mechanistic approach to job design is derived?
classical industrial engineering
Under the customer-oriented perspective of the HRM function, line managers and strategic planners are considered to be
customers
What term describes the degree to which work units are grouped based on functional similarity or similarity of work flow?
departmentalization
Which term describes the way jobs are connected vertically and horizontally throughout a company?
organization structure
What tool is used to depict organizational structure in terms of relationships between employees and their responsibilities?
organizational chart
Errors in job analysis are most likely to arise from which of the following?
outdated job descriptions
In agency theory, a business's principal is typically
owner
The general function of the job of Human Resource Manager is to
plan, direct, and coordinate human resource management activities of an organization and maintain functions such as employee compensation, recruitment, etc.
Which of the following are ways in which line executives are typically involved in the generic HR strategy process?
provide formal approval for the HR strategy provide input by offering feedback about business strategy serve on a team that develops the HR strategy
Which of the following are the results of marketing the evaluation of the HR function within the firm?
provides valuable information about cost savings and benefits indicates that the HRM function cares about the firm as a whole
What is the final step in the HR planning process?
Implementation and evaluation
When used well, pay plans have a(n)
Incentive effect
Which of the following could be considered benefits of having good measures of the HR function's effectiveness?
providing accountability ensuring adherence to its budget marketing the HR function
From an HR standpoint, hiring from within the organization is generally
quicker and more economical
According to the law of effect, rewards make responses
recur in the future
What is the key to a successful downsizing effort?
refraining from universal cuts
The first step in the basic process for HR strategy is to
scan the external environment
Which was one of the first examples of the mechanistic approach to job design in the workplace?
scientific management
When it comes to what Boeing does exceptionally well in terms of developing its people, which area does the CHRO state stands out in terms of investment of resources?
supporting formal learning through educational reimbursement
In the model of the customer-oriented perspective of the HRM function, the HRM function is considered a strategic business unit defined in terms of its customers, its customers' needs, and the
technology needed to satisfy those customer needs
The assessment of HRM effectiveness that involves determining the impact or financial costs and benefits of a program or practice is known as
the analytic approach
An assessment of HR effectiveness that involves reviewing key indicators of HRM functional areas is known a
the audit approach
What are the major reasons organizations engage in downsizing?
to adapt to a change in workplace location to use less labor because of technological advancements to reduce costs
Why is it important for regular progress reports to be issued during the program implementation stage?
to be sure initial outcomes are aligned with goals
HR at Boeing uses all the following approaches to create and maintain a desirable culture except
using strategies based on standardization rather than personalization.
Which of the following are the types of cost-benefit analyses associated with the analytic approach to measuring HRM effectiveness?
utility analysis human resource accounting
Which section of the Position Analysis Questionnaire (PAQ) is concerned with the physical activities, tools, and devices used by employees to perform their jobs?
work output
Which activity helps an organization determine the raw input, equipment, and human resources needed to produce an output?
work-flow analysis
Which term describes the process of examining the actions required for a product to be made or a service to be provided?
Work-flow design
The CHRO of Boeing believes ________blank is the first and foremost skill the company is looking for in its HR professionals.
business acumen
For the modern corporation, ownership is nearly always separate fro
management
What are the most critical dimensions of organization structure?
departmentalization centralization
What types of information are most helpful when performing a job analysis?
job description job specification
What is the term for the process of defining how work will be performed and the tasks that will be required in a given job?
job design
Which of the following issues would likely be of interest to an ergonomics researcher?
level of lighting in the workspace design of the workspace
According to agency theory, the likely agent of a business owner would be
manager
A strategic challenge facing Boeing includes driving ________blank into its culture to help accelerate performance for the future.
more diverse technical skills
What term describes a list of the tasks, duties, and responsibilities (TDRs) entailed by a position?
job description
Select all that apply According to the basic process for HR strategy, the HR strategy team must do which of the following in order to develop the HR strategy?
determine the policies that must be developed identify major priorities determine the programs that must developed
Pay plans are used in part to do which of the following?
direct employee behavior control employee behavior energize employee behavior
What term is used to describe the planned elimination of large numbers of personnel to enhance organizational effectiveness?
downsizing
Organizational recruiting materials that use Blank______ send a message to job candidates that job security is high.
due process policies
When do recruiters have the most significant impact on job applicants?
early in the job search process
What type of HR policy states that either party in an employment relationship can terminate the relationship at any time, regardless of cause?
employment-at-will
Which of the following can be the focus of the analytic approach?
estimating the cost and benefits of an HRM practice determining the effectiveness of a new program using analytical data to increase effectiveness
When considering employee compensation, Blank______ theory is focused on the effects of incentives.
expectancy
In order to make high performance more likely in the future, employers are well advised to
ffer a monetary reward for high employee performance
What term is used to describe attempts to determine the supply of and demand for various types of human resources?
forecasting
What type of organizational structure is highly centralized and departmentalized?
functiodesign of the workspace level of lighting in the workspacenal
Which of the following issues would likely be of interest to an ergonomics researcher?
function design of the workspace level of lighting in the workspacenal
What type of organizational structure is highly centralized and departmentalized?
functional
A disadvantage of a _____ is that individual workers may grasp their department's mission, but not that of the larger company.
functional structure
A disadvantage of a ______ is that individual workers may grasp their department's mission, but not that of the larger company.
functional structure
Which types of interventions can managers employ to increase the meaningfulness of jobs?
giving employees the freedom to make decisions giving employees tasks that they feel are important
What is the focus of the perceptual-motor approach?
human mental capabilities and limitations
Which activity requires managers to determine the skills needed to perform the organization's jobs, as well as the number of people needed to perform those jobs?
human resource planning
Which of the following describes the analysis of an organization's staffing requirements?
human resource planning
What is the activity carried on by an organization with the primary purpose of identifying and attracting potential employees?
human resource recruitment
From which of the following is the perceptual-motor approach to job design derived?
human-factors literature
A challenge facing Boeing when it comes to finding talented employees is
identifying diverse talent with technical skills.
Which of the following are among the "business-linked" HR functions?
identifying the major people outcomes to prioritize understanding how people outcomes could affect business outcomes an assessment of what HR is doing
When the HRM function becomes more customer focused, an important source of effectiveness data can come from surveying
internal customers
What tool helps an organization match the appropriate people with the appropriate jobs for them?
job analysis
What tool helps managers understand work flow, select the best applicants for jobs, improve employees' job performance, and ensure the safety of workers?
job analysis
