Chapter 5 LM Employee Training and Development

T/F: Trainers should ask employees who do not want to be trained to leave the session on the first day of the training.

False

Identify a characteristic of a concept map, which is an important component of a program design.

It helps in providing an overview of a training program.

Stop

completing the project

Learning Event Phase

focuses on creating a positive learning environment

Post training phase

refers to transfer of training

T/F For a training program to be effective, it should be held off-site rather than on-site.

False

Phase 2

Instruction and the physical environment have to be prepared to facilitate learning and transfer of training

To engage trainees in a training program, a trainer should _____.

encourage discussion from different trainees involved in the training

Engage

evaluating part of the training

In a training program's design document, the goals, a description of the audience, the course design time and checkpoints, and the length of the course are included in the "_____" section.

Scope of project

Plan

identifying what a trainer is required and what resources may be needed

Start

involves conducting a needs analysis

is a diagram that depicts concepts in boxes, with connecting lines indicating the relationships between the concepts.

Concept map

Phase 3

Trainees have to be encourgaged to apply what they learned to their work

Phase 1

Trainees have to be prepared motivated and energized to attend learning event

Pretraining phase

involves ensuring that the work environment supports learning and transfer

Which of the following statements are true about an action plan? (Check all that apply.)

It identifies what training content will be used and how it will be used. It helps in determining a progress check schedule for the manager and trainee.

refers to the skills needed to manage a team of people and resources to create a learning solution.

Project management

Trainers should manage group dynamics by _____.

allowing everyone in a group to contribute to the learning process

translates the content and sequence of training activities into a guide that is used by a trainer to help deliver the training

A detailed lesson plan

What are the factors that should be considered before choosing a training room? (Check all that apply.)

Amount of collaboration required, the amound of self direction required

(RFP) is a document that outlines for potential vendors and consultants the type of service the company is seeking, the type and number of references needed, the number of employees who need to be trained, funding for the project, the follow-up process used to determined level of satisfaction and service, the expected date of completion of the project, and the date when proposals must be received by the company.

Request for proposal

Which of the following types of seating arrangements facilitates listening to a presentation and practicing in groups by trainees at the same time?

Fan Type Seating

Which of the following should be included in programs that emphasize near transfer of training?

Giving an explanation to trainees if there are any differences between work tasks and training

Identify an accurate statement about a storyboard.

It is important for designing a course and lesson and determining sequencing.

A group of two or more trainees who meet and discuss their progress in using learned capabilities on the job is known as a(n)

Support network

What should be emphasized when companies use in-house experts for training?

Teaching trainees in as concrete a manner as possible

Compared with the other generations, baby boomers are especially motivated to learn if

they have faith that the training content will benefit them personally

The room where training is conducted is called the

training site

The Myers-Briggs Type Indicator (MBTI) is a tool for instructors to _____.

understand learner needs and styles

An accurate statement about a curriculum is that it _____.

usually intends to develop a set of competencies required to do a job

An organized program of study designed to attain a complex learning objective is known as a _____.

Curriculum

Administer

making tasks are accomplished and deadlines and budgets are fufilled

T/F: Once set, group dynamics of a class cannot be altered.

False

Identify an accurate statement about lesson plans.

They include the sequence of training activities and administrative details.

Develop

preparing the actual materials and modules

Assignments in which trainees are asked to apply training content to solve identified work problems or situations are known as

Application Assignments

How can companies create, share, and use knowledge? (Check all that apply.)

By giving information on the location of specific knowledge in a company through informational maps, By allowing people to save and share information with others through technology, e-mail, and social networking sites, By publishing information such as what employees do, what type of knowledge they have, and how they can be contacted in directories

refers to a figure that shows all the courses included in a curriculum, the paths that learners can take through it, and the sequences in which courses have to be completed.

Curriculum road map

In the context of a training program, which of the following sections of a design document provides information about an estimate of the training time and the identified course-related special conditions or issues that may affect the course?

Delivery

T/F A trainer should consider only language norms when customizing content and instruction for trainees for whom English is a second language.

False

Identify an accurate statement about the program design of an employee training program.

It plays an important role in enhancing trainee learning and transfer of learning

Identify the dimensions on which human personalities differ as suggested by the Myers-Briggs Type Indicator (MBTI) theory. (Check all that apply.)

Judging and Perceiving, Thinking and Feeling, Extroversion and Introversion

To enhance motivation to learn and use training content on the job among trainees, _____ should explain the importance of training, allow trainees to attend the training, and understand trainees' views on using training content on job.

Managers

is the extent to which a trainee actively looks for or is offered experiences to apply the newly learned behaviors, skill, and knowledge from a training program

Opportunity to perform

The organization and coordination of an employee training program is called

Program Design

Identify the probable trainee prerequisites to participate in a program. (Check all that apply.)

Reading and basic math skills, Completion of previous training sessions

Identify a difference between a curriculum and a course or program

The learning objectives covered in a course or program are more specific than those in a curriculum.

In the context of a curriculum road map, identify the information that can be used to develop and design detailed courses. (Check all that apply.)

The purpose and learning objectives of the course, Prerequisite skills required for the course, The method of delivery for the content, Course expectations in terms of the format and type of the content

Which of the following statements is true about an effective discussion in a training program?

The trainer should convey the topics and time expectations to trainees before starting the discussion.

Which of the following statements is true about application assignments that are used in training programs?

They help trainees understand the relation between the learned skills and their applications in the real world.

Identify the true statements about the learning style of millennials. (Check all that apply.)

They prefer access to learning on demand and using short learning modules. They value learning that occurs through collaborating with their peers.

According to research, what should trainers do to facilitate the best recall of training content among trainees?

They should behave enthusiastically and avoid vocal distractions.

What should trainers do to deal with disruptive trainees in a training session?

They should explain the importance and benefits of the training session.

What should trainers do to help trainees retain and recall training content?

They should use mnemonics and metaphors to help trainees recall important ideas.

When is traditional classroom-type seating appropriate for an employee training program?

When the primary training method is lecture and audiovisual presentations

If trainees in a U.S. training program include individuals from other countries for whom English is a second language or if one is an instructor for a training course or program in another country, one should ____

assess the trainees' level of fluency in English to customize the training content

Identify the components of effective discussions. (Check all that apply.)

clear rules for participation, Clearly defined goals, Topic focus

What should be communicated to trainees to enhance their motivation to learn before training? (Check all that apply.)

course prerequisites, purpose of course, learning objectives

A benefit of using managers and employees as trainers is that they tend to ____

help increase the perceived meaningfulness of the training content

Identify the features of a good training site.

quiet , private, and free from interruptions. It is comfortable and accessable

In the context of learning setting, a distance learning room is best suited for _____.

self-directed learning that requires little collaboration