Chapter 6

Which of the following is NOT one of the four functions of management?

budgeting

Middle managers usually:

carry out plans and policies of top management

Management needs to be prepared to deal with problems and seize opportunities as they arise. A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan. These are called _____ plans.

contingency

Raja Hossein monitors the quality of staplers manufactured under the brand name Bostitch. If a stapler doesn't meet the standards that are agreed upon, an employee in his department puts the stapler in a reject pile. What function is Hossein performing

controlling

_____ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions

empowerment

Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland's main management activity is

leadership

The world's largest bank. Deutsche Bank set as its objective to make its name more recognizable in the United States. The success of its decision to sponsor a PGA golf tournament to accomplish this organizational objective will ultimately depend on which management function?

planning

organizing

process of arranging the structures and relationships of human and material resources to carry out an organization's plans

The world's largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years. The implementation of this long-range plan would require _____ planning.

tactical

tactical planning

the process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done, based on long-range planning. It focuses on current operations

Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.

operational

Spring Airlines is a start-up business in China. It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.

organzing

planning

process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.