Chapter 6: Mindful Listening
During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ________, one of several listening obstacles.
noise
As discussed in lecture, the average college students spends what percentage of his or her time in a typical day listening?
over 50%
As discussed in lecture, effective listeners_____________________________________.
-take careful notes -can distinguish from main points and supporting details -can listen comprehensively or critically -can listen with empathy
Based on lecture, the average employee spends over _____________ of an average workday listening.
60%
What is a mnemonic?
a memory aid
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of:
being mindful
As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of:
lack of effort
Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:
paraphrasing
A form of nonlistening is ________, which involves focusing only on particular parts of a message.
selective listening
While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ________, one form of nonlistening.
selective listening
Based on lecture, these kinds of listeners want the speaker to just get to the point.
time-oriented
Ambushing is listening carefully for the purpose of attacking a speaker.
true
Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using effective listening skills when listening for information, pleasure, and for relationship listening is known as:
adapting listening approriately
As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:
ambushing
Which type of nonlistening actually involves listening very carefully to a message?
ambushing
As after taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma angrily replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates:
defensive listening
Based on lecture, in Japan, nodding your head means you agree.
false
Effective listening is easy, relaxing, and requires little effort on the part of the listener.
false
Based on lecture, ________________ is an involuntary process, and ___________________ is a voluntary process.
hearing; listening
Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:
message complexity
