Chapter 6
Legal aid society
One of a network of publicly supported community law offices that provide legal assistance to consumers who cannot afford their own attorney
Mediation
The attempt by an impartial third party to resolve a difference between two parties through discussion and negotiation
Arbitration
The settlement of a difference by a third party whose decision is legally binding
Warranty
A written guarantee from the manufacturer or distributer of a product that specifies the conditions under which the product can be returned, replaced or repaired
Service contract
An agreement between a business and a consumer to cover the repair costs of a product
Small claims court
A court that settles legal differences involving amounts below a set limit and employs a process in which the litigants usually do not use a lawyer
Class-action suit
A legal action taken by a few individuals on behalf of all the people who have suffered the same alleged injustice