Chapter 7: Listening

Analyzing (response)

A listening response in which the listener offers an INTERPRETATION of a speaker's message.

Advising (response)

A listening response in which the receiver offers suggestions about how the speaker should deal with a problem.

Supporting (response)

A listening response in which the receiver reveals his or her solidarity with the speaker's situation. ***(types: agreement, offers to help, praise, reassurance, diversion)***

Questioning (response)

A listening response in which the receiver seeks additional information from the sender.

Evaluating (response)

A listening response that appraises a sender's thoughts or behaviors and implies that the person evaluating is qualified to pass judgement on the other.

Empathizing (response)

A listening response that conveys identification with a speaker's perceptions and emotions.

Selective listening

A listening style in which the receiver RESPONDS ONLY to messages that INTEREST him or her.

Stage hogging

A listening style in which the receiver is more concerned with making his or her own point than in understanding the speaker.

Critical Listening

A listening style that involves evaluating the content of a message.

Task-Oriented Listening

A listening style that is primarily concerned with efficiency.

Relational Listening

A listening style that is primarily concerned with emotionally connecting with others.

Remembering

A phase of the listening process in which a message is recalled.

Responding

A phase of the listening process in which feedback occurs, offering evidence that the message has been received.

Attending

A phase of the listening process in which the communicator focuses on a message, excluding other messages.

Defensive listening

A response style in which the receiver perceives a speaker's comments as an attack.

Understanding

A stage in the listening process in which the receiver ATTACHES MEANING to a message.

Insulated listening

A style in which the receiver ignores undesirable information.

Ambushing

A style in which the receiver listens carefully to gather information to use in an attack on the speaker.

Analytical Listening

A style of listening that emphasizes hearing all details of a message and then assessing it from a variety of perspectives.

Pseudolistening

An imitation of true listening in which the receiver's mind is elsewhere.

Mindful listening

Careful and thoughtful attention and responses to other's messages/

Listening fidelity

The degree of congruence between what a listener understands and what the message-sender was attempting to communicate.

Hearing

The first stage in the listening process in which sound waves are received by a communicator.

Listening

The process of receiving and responding to others' messages.

Research shows that good listening is _______ for both personal & professional success.

VITAL

List the 5 COMPONENTS OF LISTENING:

1. Hearing 2. Attending 3. Understanding 4. Remembering 5. Responding

List the 4 BARRIERS THAT HAMPER EFFECTIVE LISTENING:

1. Information Overload 2. Personal Concerns 3. Rapid Thought 4. Noise (internal & external)

List the 7 POOR LISTENING HABITS:

1. Pseudolistening 2. Stage Hogging 3. Selective listening 4. Filling in gaps 5. Insulated listening 6. Defensive listening 7. Ambushing

What are the 4 REASONS FOR LISTENING?

1. To understand & retain information 2. To evaluate the quality of messages 3. To build & maintain relationships 4. To help others

Filling in gaps

A listening habit that involves adding details never mentioned by a speaker to complete a message.

Sincere questions

Questions aimed at UNDERSTANDING OTHERS.

Closed questions

Questions that LIMIT THE RANGE of possible responses, such as questions that seek a yes-or-no answer.

Open questions

Questions that allow for a variety of extended responses.

Counterfeit questions

Questions that are DISGUISED attempts to SEND A MESSAGE rather than obtain information.

Mindless listening

Reacting to others' messages automatically and routinely, without much mental involvement.

Paraphrasing

Restating a speaker's thoughts and feelings in the listener's own words.

Silent listening

Staying attentive and nonverbally responsive WITHOUT offering verbal feedback.

Despite its relative invisibility, listening is AT LEAST AS IMPORTANT as speaking. TRUE/FALSE?

TRUE

EVEN CAREFUL LISTENING does not mean that all listeners will receive the same message. TRUE/FALSE?

TRUE

It IS POSSIBLE to use the "more reflective" listening responses to help people arrive at their own decisions WITHOUT offering advice or evaluation. TRUE/FALSE?

TRUE

Listening is both MORE FREQUENT and LESS EMPHASIZED than speaking. TRUE/FALSE?

TRUE

Listening is the process of making sense of others' spoken messages. TRUE/FALSE?

TRUE

Listening responses are IMPORTANT because they let us know IF OTHERS are TRULY TUNED IN to what we're saying. TRUE/FALSE?

TRUE

Mindful listening is NOT easy; rather, it is a challenge that requires much effort & talent. TRUE/FALSE?

TRUE

The LESS REFLECTIVE/MORE DIRECTIVE listening responses put a premium on offering input and direction. TRUE/FALSE?

TRUE

The MORE REFLECTIVE/LESS DIRECTIVE listening responses put a premium on gathering information and showing interest and concern. TRUE/FALSE?

TRUE

The MOST EFFECTIVE listeners use SEVERAL STYLES, depending on the situation, the other person, and their own personal skills and motivation. TRUE/FALSE?

TRUE

Which 4 LISTENING RESPONSES can be placed on the "MORE REFLECTIVE/LESS DIRECTIVE" side of the continuum?

silent listening, questioning, paraphrasing, & emphasizing

Which 4 LISTENING RESPONSES can be placed on the "LESS REFLECTIVE/MORE DIRECTIVE" side of the continuum?

supporting, analyzing, evaluating, & advising