Chapter 7 Management
You just wrote a short term plan in support of an intermediate plan. you based this pan on your best estimate of future environmental conditions. What kind of plan is this? A. Contingency B. Standing C. Action D. Reaction E. Functional
Action
Which of the following is an example of a standing plan? A. Do not litter sign B. The middle school plan for learning disability students C.The dairy queen restaurants plan for how to make a split D. The way students are selected for college administration E. All of the choices
All of the choices
Goals serve 4 important purposes. Which of the 4 functions of management is not specifically addressed by one of the purposes served by goals?
Organizing
A single-use plan for a large set of activities is called a...?
Program
A.....was developed when Chicago made a bid for the 2016 summer Olympics.
Program
A single-use plan that has a more narrow scope than a program is a..?
Project
A New York Journalist was taken hostage by the Taliban. Special Forces created a ____ plan and rescued the journalist. A. Contingency B. Standing C. Action D. Reaction E. Functional
Reaction
Home depot's marketing department could set a __ to create an Internet advertisement for a sale within the next two weeks.
Operational Goal
Goals set for short-term issues are called?
Operational Goals
A__ for Choice Waste Management could be to put a flyer with bills that explains dos and dont's. It would develop naturally out of a tactical goal "to develop a recycling campaign for rural communities."
Operational Plan
When Starbucks expands internationally it considers its market size, environment, and level. This is considered in the ___ plan.
Long-Term Strategic
Which of the following Statements BEST reflects the proper approach to goal setting? A. Goals should be set starting from the bottom of the organization. B. Managers should set goals for their own level in their own organization. C. Middle managers set goals for all managers lower than them. D. Top executives set goals for everyone in the organization.
Managers should set goals for their own level in the organization.
In what order should these be developed? Operational Tactical Mission Strategic
Mission Strategic Tactical Operational
The ____ for Catholic Charities is " To provide service to people in need, to advocate for justice in social structures, and to call the entire church and other people of good will to do the same."
Mission Statement
The _____ of the National Park Service is " To promote and regulate the use of national parks which purpose is to conserve the scenery".
Mission Statement
Which of the following is NOT a necessary task while engaged in contingency planning? A. Monitor the Competition B. Consider contingency events while planning C. specify indicators for contingency events D. Formally identify contingency events
Monitor the competition
Comcast launched TV one, a station geared to africans age 24-54. It doesnt offer much hip hop. This is apart of what plan? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Operational
Starbucks store managers decide how to customize the snacks to the local market. They make the __plan. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Operational
The tactical plan was to increase sales in King bread mixes through the use of sales promotions. The __plan done by a marketing manager low in the management field included a 50 cent off coupon. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Operational
An objective is a what?
Operational Goal
What directly follows from the organization's mission?
Strategic Goals
Spanx started an apparel company. She wrote a Business plan to get financing for expansion. This business plan is what?
Strategic Plan
What would most likely cause employees to ignore intermediate and long term planning?
Strong emphasis on short-term goals such as quarterly profits
Disney has a smartphone app... It helps increase guest enjoyment in the park. This app is part of the __plan for disney. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Tactical
Middle Managers are most closely associated with organizational plans at the ___ level. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Tactical
Plans that have an intermediate time horizon and are concerned with getting things done are called __ plans? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Tactical
Starbucks middle managers responsible for joint venture agreements with bookstores hotels and airports work from a __plan. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Tactical
Black TV targets 18-34 year olds because advertisers spend more money on younger consumers. High ratings with those viewers is a....
Tactical Goal
Goals set for a new product launch are..?
Tactical Goals
A___ for Choice Waste Management could be "to develop a recycling campaign for rural communities of less than 100 customers." It would develop naturally out of a strategic goal "to increase recycling by 10% everywhere."
Tactical Plan
Are an organized sequence of steps designed to execute strategic plans.
Tactical Plans
Operational Plans flow directly from what?
Tactical Plans
The mission statement includes all Except what?
Tactics
ETS runs a math science and technology competition each year for highschoolers. ETS uses a ___ if plagiarism is suspected. A. A project B. A policy C. a standard operating procedure D. Rules and regulations E. agenda
policy
Goals can do what 4 things?
1. Provide guidance 2. Improve Plans 3. Motivate Employees 4. Provide measure and control
You have decided to go into business for yourself. on your loan application, you state that you intend to open a flower shop. What does this statement on your loan application represent?
A Mission Statement
The 5.8 earthquake centered in VA surprised people in the East. The plans to evacuate buldings in DC were_____, used for multiple purposes A. A project B. A standing plan C. a standard operating procedure D. Rules and regulations E. agenda
A standard operating procedure
A year before the census, the federal government hired tens of thousands of temporary workers to prepare for the count. This is an example _____ plan. A. Contingency B. Standing C. Action D. Reaction E. Functional
Action
Hurricane Irene was forecast to hit the mid-atlantic/northeast about a week before it arrived. The plan to evacuate was a_____plan. A. Contingency B. Standing C. Action D. Reaction E. Functional
Action
Who is responsible for identifying, analyzing, and recommending program alternatives, developing budgets, and putting them into action?
Line Managers
__ set tactical goals
Line Managers
One problem with qualitative goals is that they: A. are easily measured, so managers tend to overuse. B. reward inappropriate goal setting C. are difficult to measure and not good indicators D. usually involve unattainable performance standards.
Are difficult to measure and not good indicators of success or failure
Goals are classified according to their ___ when quality, productivity and innovation are applied to them.
Area
Who has the formal authority and responsibility for an organization's management?
Line managers
Which of the following is NOT necessary for a MBO program to be effective. A. a formal goal setting process B. employees understanding why MBO was adopted C. An implementation consistent with goals D. clear goals assigned to employees by management.
Clear goals assigned to employees by management
Tactical planning success depends on execution. Proper implementation requires all EXCEPT which of the following? A. the ability to evaluate each course in light of the goal it is intended to reach. B.Vertical and horizontal communication C. The ability to monitor ongoing activities D. clear-cut operational plans E. The appropriate information and resources in the hands of decision makers.
Clear-Cut operational plans
What is the essence of formal goal setting?
Collaborative goal setting
European wine producers from regions such as chablis, chainti, and bordeaux set a goal of increasing sales. they ran into ___ because their win name was already registered in some countries
Constraints
Managers may have to make a ___plan in anticipation of changes in technology, the economy, the competition and the labor market.
Contingency
Which of the following statements most correctly reflects the relationship between Goal setting and planning? A. Planning facilitates goal setting. B. Goal Setting enhances planning. C. Each process enhances the other D. The two processes are the same. E. The two processes are independent.
Each Process enhances the other
Vic clark is a sales manager. every december he require his salespeople to set their goals for the following year or they cant come to sales meeting in jamaica. Clarks actions reflect what barrier? A. Reluctance to change B. Inappropriate goals C. Improper reward system D. Reluctance to establish goals E. Dynamic and Complex environment
Improper reward system
The owners of the pizza place set a goal of expanding into five new markets over the next three years. What kind of goal is this? A. Short-Range B. Level C. Intermediate-Range D. Area E. Long-Range
Intermediate-Range
We identify Strategic, Tactical and Operational goals, we are classifying them by...
Level
Which of the following is an example of an intermediate-range plan? A. Sponsor a community wellness day next month. B. Reduce employee absenteeism by 20% within the next 2 yrs. C. Conduct a Fourth of july sale D. Develop an alcohol-powered small engine.
Reduce employee absenteeism by 20% within the next two years
Dorothy Thompson heads the research and development lab. at a small company. Because shes not a chemist she feels uneasy about settle the goals. Thompsons area suffers from which of the following? A. Reluctance to change B. Inappropriate goals C. Improper reward system D. Reluctance to establish goals E. Dynamic and Complex environment
Reluctance to establish goals
When a new diversity initiative was implemented by the HR department, many managers were confused about the goals, so they continued with the original system. this is an example of . A.Reluctance to change B. Inappropriate goals C. Improper reward system D. Reluctance to establish goals E. Dynamic and Complex environment
Reluctance to establish goals
CVS has more than 600 pharmacies with minute clinics in them. They are staffed with physician assistants. The plan to create a clinic is a ____plan. It takes less than a year to carve the space out of existing floor plans.
Short Range
In a manufacturing company, you will most likely find more: A. Longterm than short term operational goals B Short term than long term Strategic Goals C Short term than long term functional goals D. Longterm than short term tactical goals
Short Term than Long Term Functional Goals
Canine companies for independence trains dogs. the dog training requires ____ as the dogs practice the commands. A. A project B. A standing plan C. a standard operating procedure D. Rules and regulations E. agenda
Standard Operating Procedures
The two most common types of operational plans are?
Standing and Single-use
American Airlines planned to spin off American Eagle. This is an example of what plan? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Strategic
Executives at LULU have just written a plan for new product. What kind of plan is this? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Strategic
Google set a __ goal to purchase Motorola.
Strategic
Google wanted to buy motorola. This is an example of what plan? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Strategic
____ plans are the broad plans developed by top managers and BOD to guide the general direction of the organization. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Strategic
____ plans are the organizational plans that are broadcast in focus and have the longest time frame. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Strategic
A ____ of Choice Waste Management could be to expand operations in two more countries this year.
Strategic Goal
Broad General Issued goals are
Strategic Goals
Which is an example of Standard Operating Procedure? A. Do not litter sign B. The middle school plan for learning disability students C.The dairy queen restaurants plan for how to make a split D. The way students are selected for college administration E. The plan to build an equestrian site for olympics.
The dairy queen restaurant's plan for how to make a banana split
Many organizations develop a professional planning staff with overall responsibility for the planning process. Which of the following is not a reason for using a planning staff? A. The need to integrate and coordinate planning activities B. The fact that managers tend to focus only on what is good for their organization. C. The need to reduce workload D. The need to reduce coalition formation in the organization
The need to reduce coalition formation in the organization
What is an example of single-use plan?
The plan to build an aquatic center for 2012 olympics
Which of the following circumstances would most likely result in the use of a planning task force to help develop plans? A. management has decided to give the professional planning staff more authority. B.The situation involves normal planning activities C. There is a special circumstance to be addressed.
There is a special circumstance to be addressed.
Which of the following organizations would face the most difficulty in developing long-range plans? A. Those with stable, simple environments B. Those with stable, complex environments C. Those with dynamic, complex environments D. Those with dynamic, simple environments E. None of these choices
Those with dynamic, complex environments
Goals are set by...?
Time Frame, Area and level
The most likely reason for the failure of formal goal setting is..
a lack of top management support.
An organization's Chief executive officer A. usually doesn't assume a direct role in planning B. normally involved in all phases of planning C. tends to act as a consultant in planning D. plays more of an advisory role
normally involved in all phases of planning process
Inappropriate goals are...
not consistent with the organizations mission
The single most important individual in any orgs. planning process is..?
Chief executive officer
__ involves balancing and Reconciling possible conflicts among goals.
Optimization
is developed after considering contingency events
Contingency Plan
What is the proper managerial response when there are conflicts among goals in different part of an organization?
Optimization
While tupperware wanted to increase its sales, its consultants were reluctant to change that could reduce their commissions. This is an example of what?
Resistance to change
The strategic goal set forth by Central Ice Machine Company was to be the leading seller of ice machine replacement parts in the United States. As part of its ____plan, it set up distribution contracts with six manufacturers of refrigeration units. A. Contingency B. Strategic C. Tactical D. long-range E. Integrated
Tactical
The responsibility for establishing corporate mission and strategy lies with who?
The board of directors
The Patient Protection and Affordable Care Act was signed into law, but most implementation of it started more than two years later. during that time several states filed suit to block portions of the law. Employers developed ___ plans for implementing the mandates, if required. A. Contingency B. Strategic C. Tactical D. long-range E. Integrated
Contingency
Which of the following types of plans is least subject to change because of time frame involved? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use
Contingency
___Planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise.
Contingency
Engelhard has just learned of a hostile takeover attempt from BASF. Engelhard needs to develop a ___plan to thwart this attempted acquisition. A. Contingency B. Standing C. Action D. Reaction E. Functional
Reaction
The 5 earthquake centered in VA surprised people in the East. The plan to clean up damage caused by the quake was a ____plan. A. Contingency B. Standing C. Action D. Reaction E. Functional
Reaction
