Chapter 7: Trust, Justice, and Ethics

Interpersonal justice is fostered when those in authority adhere to which two rules?

Respect Propriety

What are the dimensions that we gauge an authority's track record?

1.) Ability 2.) Integrity 3.) Benevolence

What are the three factors that influence trust levels?

1.) Disposition-based trust 2.) Cognition-based trust 3.) Affect-based trust

What are the stages of the four-component model of ethical decision-making?

1.) Moral awareness 2.) Moral judgment 3.) Moral intent 4.) Ethical behavior

When employees have high level of trust in authorities they have what levels of task performance?

Higher levels

When people believe that they were treated with dignity and respect by parties involved in the decision-making process, they perceive ____________ justice?

Interpersonal

According to Kohlberg's theory of cognitive moral development, moral development at the conventional stage?

Involves an emphasis on laws, rules, and orders that govern society

Informational justice is furthered in an organization when those in authority adhere to the rules of?

Justification and truthfulness

The degree to which people pay attention to moral issues is referred to as their?

Moral attentiveness

The degree to which an issue has ethical urgency is known as?

Moral intensity

When authorities determine whether their course of action is ethical or unethical, they exercise?

Moral judgment

When deterring how people should act, scholars refer to a code of ______________ ethics?

Prescriptive

The beliefs or opinions that are generally held about an organization or its brand is referred to as its?

Reputation

Trust is among the most significant factors in deterring a company's?

Reputation

What type of exchange relationships involve a connection with another person and fosters trust and expectations that the other person will honor their obligations?

Social

A company's acknowledgment that it is accountable for its actions is referred to as corporate?

Social responsibility

Trust propensity is especially vital when dealing with?

Strangers

Justice can be defined as?

The degree to which an authority's decision making is considered fair?

T/F: Moral identity is the extent to which an individual considers oneself to be a moral person

True

When consumers are willing to be vulnerable to a company's whims based on positive expectations about that company's actions and intentions, consumers are exhibiting?

Trust

The process through which former or current employees expose illegal or immoral actions by their organization is referred to as?

Whistle-blowing

What are the factors by which employees judge whether an authority's decision making is fair?

- Procedural justice - Distributive justice - Interpersonal justice - Informational justice

Nonphysical forms of hostly perpetrated by mangers against their employees are referred to as?

Abusive supervision

When several options are available for employees who wish to appeal their performance evaluation ratings, these procedures are designed to ensure?

Correctability

What is benevolence?

Defined as the belief that the authority wants to do good for the truster, apart form any selfish or profit-centered motives

"A fair day's pay for a fair day's work" most accurately describes?

Distributive justice

The moral principle that holds that the individual's self-interests should be the motivation and the goal of his or her actions is referred to as?

Egoism

Authorities are able to improve procedural justice when they abide by rules of?

Fair process