Chapter 8 - OB
Some criteria to consider when filtering a message includes what 3 things?
1. past experience 2. knowledge and perception of speaker 3. emotional state and level of attention
What are the 6 parts of the communication process?
1. sender 2. encoder 3. medium 4. receiver 5. decoder 6. noise
_____% of in person communication comes from nonverbal
55%
T/F Communication methods and forms differ little across cultures.
False
T/F The communication process is very complex, and thus presents almost insurmountable challenges to understanding and controlling it.
False
T/F Written communication is best utilized when the ideas are simple.
False
T/F Most written communication today takes place over letters
False. Emails and texts
T/F Working in a fragmented fashion has a significant positive effect on efficiency, creativity, and mental acuity
False. Negative
T/F Email is the first most popular medium of communication worldwide
False. Second
T/F 70% of all organizational communication occurs through the grapevine
True
T/F Communication is related to a manager's performance as 50-90% of a managers time is spent communicating
True
T/F Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
True
T/F Information can move horizontally, vertically, and diagnally
True
T/F Miscommunications can arise between individuals of the same culture and different cultures
True
T/F Selective perception is the personal filtering of what we see and hear so as to suit our own needs.
True
T/F The burden on business to speak out quickly and clearly has never been greater
True
T/F The use of jargon can strengthen professional bonds with those of similar backgrounds.
True
T/F There are cultural differences in the use of nonverbal communication elements like body language and facial expression
True
T/F When in doubt, we typically believe in nonverbal cues over what is being said
True
A barrier to effective communication where the sender or the receiver is upset
emotional disconnect
Distorting or withholding information to manage a person's reactions that prevents employees from getting a complete picture of reality is known as what?
filtering
face to face conversations, video conferencing, and phone conversations all have (high/low) information richness
high
One barrier to effective communication is when the information processing demands exceed the supply or capacity for such processing. This is referred to as ____________________ ______________
information overload
What is a benefit of jargon?
its quicker to send information, shows expertise
Language of specialized terms that are used by a group or profession is called what?
jargon
formal written documents and spreadsheets are examples of (high/low) information richness
low
What is an obstacle of jargon?
messages can be obscured
What tries to convey a newsworthy message?
press releases
Filtering information to suit our own needs, often done unconsciously, is called what?
selective perception
The meaning of a word or phrase is known as what?
semantics
What helps to construct common meanings for individuals and can clarify key values and demonstrate how things are done?
storytelling
While the encoder _______________ the idea into words, the decoder __________ meaning to the words
translates, assigns
What combines elements of public relations, advertising, and editorial content to reaching people receivers on multiple levels and in multiple ways?
web pages
What is a barrier to effective communication also known as a grapevine?
workplace gossip
Which of the following statements regarding communication and ethics is true? a. Ethical, forthright communication by an organization should occur internally as well as externally. b. During a crisis situation, a firm spokesperson's level in the organization is not relevant if the message is fair. c. Executives should not change their communication style based on the culture of their audiences as this would make people think they are inconsistent and unreliable. d. Exxon Oil is widely recognized as having been successful communicators during the Valdez incident.
a. Ethical, forthright communication by an organization should occur internally as well as externally.
The type of listening where giving full attention to what other people are saying, taking time to understand, asking questions, and not interrupting is what?
active listening
In the communication process model, the task of translating an idea into words is called: a. decoding b. encoding c. medium d. noise
b. encoding
Communication that is asynchronous: a. is written for one receiver but can be read by many b. is written for one receiver and read by one receiver c. is written by the sender and can be read any time by the receiver d. is written for many but often read by only a few
c. is written by the sender and can be read any time by the receiver
The personal filtering of what we see and hear so as to suit our own needs is: a. filtering b. semantics c. selective perception d. information overload
c. selective perception
How we coordinate actions and achieve goals with others and how information is exchanged between individuals is called what?
communication