Chapter 8 - OB

Some criteria to consider when filtering a message includes what 3 things?

1. past experience 2. knowledge and perception of speaker 3. emotional state and level of attention

What are the 6 parts of the communication process?

1. sender 2. encoder 3. medium 4. receiver 5. decoder 6. noise

_____% of in person communication comes from nonverbal

55%

T/F Communication methods and forms differ little across cultures.

False

T/F The communication process is very complex, and thus presents almost insurmountable challenges to understanding and controlling it.

False

T/F Written communication is best utilized when the ideas are simple.

False

T/F Most written communication today takes place over letters

False. Emails and texts

T/F Working in a fragmented fashion has a significant positive effect on efficiency, creativity, and mental acuity

False. Negative

T/F Email is the first most popular medium of communication worldwide

False. Second

T/F 70% of all organizational communication occurs through the grapevine

True

T/F Communication is related to a manager's performance as 50-90% of a managers time is spent communicating

True

T/F Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

True

T/F Information can move horizontally, vertically, and diagnally

True

T/F Miscommunications can arise between individuals of the same culture and different cultures

True

T/F Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

True

T/F The burden on business to speak out quickly and clearly has never been greater

True

T/F The use of jargon can strengthen professional bonds with those of similar backgrounds.

True

T/F There are cultural differences in the use of nonverbal communication elements like body language and facial expression

True

T/F When in doubt, we typically believe in nonverbal cues over what is being said

True

A barrier to effective communication where the sender or the receiver is upset

emotional disconnect

Distorting or withholding information to manage a person's reactions that prevents employees from getting a complete picture of reality is known as what?

filtering

face to face conversations, video conferencing, and phone conversations all have (high/low) information richness

high

One barrier to effective communication is when the information processing demands exceed the supply or capacity for such processing. This is referred to as ____________________ ______________

information overload

What is a benefit of jargon?

its quicker to send information, shows expertise

Language of specialized terms that are used by a group or profession is called what?

jargon

formal written documents and spreadsheets are examples of (high/low) information richness

low

What is an obstacle of jargon?

messages can be obscured

What tries to convey a newsworthy message?

press releases

Filtering information to suit our own needs, often done unconsciously, is called what?

selective perception

The meaning of a word or phrase is known as what?

semantics

What helps to construct common meanings for individuals and can clarify key values and demonstrate how things are done?

storytelling

While the encoder _______________ the idea into words, the decoder __________ meaning to the words

translates, assigns

What combines elements of public relations, advertising, and editorial content to reaching people receivers on multiple levels and in multiple ways?

web pages

What is a barrier to effective communication also known as a grapevine?

workplace gossip

Which of the following statements regarding communication and ethics is true? a. Ethical, forthright communication by an organization should occur internally as well as externally. b. During a crisis situation, a firm spokesperson's level in the organization is not relevant if the message is fair. c. Executives should not change their communication style based on the culture of their audiences as this would make people think they are inconsistent and unreliable. d. Exxon Oil is widely recognized as having been successful communicators during the Valdez incident.

a. Ethical, forthright communication by an organization should occur internally as well as externally.

The type of listening where giving full attention to what other people are saying, taking time to understand, asking questions, and not interrupting is what?

active listening

In the communication process model, the task of translating an idea into words is called: a. decoding b. encoding c. medium d. noise

b. encoding

Communication that is asynchronous: a. is written for one receiver but can be read by many b. is written for one receiver and read by one receiver c. is written by the sender and can be read any time by the receiver d. is written for many but often read by only a few

c. is written by the sender and can be read any time by the receiver

The personal filtering of what we see and hear so as to suit our own needs is: a. filtering b. semantics c. selective perception d. information overload

c. selective perception

How we coordinate actions and achieve goals with others and how information is exchanged between individuals is called what?

communication