Chapter 9 Assignment

________ listening is the basis for effective communication. Nonverbal Active Cynical Polite

Active

Which of the following statements is correct regarding stock option plans? The company holds the stock for the benefit of the employees. If the stock price increases, employees are likely to exercise their option to purchase the stock. Stock options are provided as a retirement benefit. They are offered only to top-level executives and members of the board of directors.

If the stock price increases, employees are likely to exercise their option to purchase the stock.

Concerning the grapevine, all of the following statements are correct EXCEPT: Grapevines convey information rapidly. The grapevine is a frequent source of information for employees. Information on the grapevine is wrong most of the time. The grapevine is an informal communication channel.

Information on the grapevine is wrong most of the time.

Which of the following statements is correct regarding team conflict? It rarely occurs in most teams. It often improves team performance. It should be avoided at all costs. It will be reduced if the team is diverse.

It often improves team performance.

During which stage of team development does agreement about the role of the team leader and other participants occur? Norming stage Forming stage Performing stage Storming stage

Norming stage

All of the following statements concerning team size are correct EXCEPT: Large teams often suffer from disagreements, absenteeism, and membership turnover. Small teams make the most demands on team leaders. Large teams tend to work slower than small teams. Small teams may lack sufficient diversity.

Small teams make the most demands on team leaders.

At a celebratory gathering in a restaurant, Nicholas presents his team members with personal thank-you notes in appreciation for their hard work on a project. Nicholas and his team are in the ________ stage of team development. norming storming adjourning performing

adjourning

Steve and Renee are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Steve and Renee need to resolve their ________ conflict. cognitive affective mutual internal

affective

According to research on team effectiveness, the ideal team size is ________ members. fewer than five between five and ten between ten and twenty more than twenty

between five and ten

Angie's marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Angie's team is experiencing ________ conflict. mutual internal cognitive affective

cognitive

Mya's team members feel attracted to the team and motivated to remain part of it. Mya's team can be characterized as ________ . formal verbal cohesive informal

cohesive

A team consists of a group of people with ________ skills and ________ are responsible and accountable for accomplishing team objectives. differing; all team members differing; team leaders complementary; all team members complementary; team leaders

complementary; all team members

Which of the following is considered an upward communication channel? reporting news in company newsletters completing an employee survey posting notices on bulletin boards giving employees policy manuals

completing an employee survey

Javier works for a home electronics store and is a member of a team created to increase communication among various departments. Javier has networked with new people and now has strong contacts for each department when he needs them. Javier is a member of a ________ team. problem-solving virtual cross-functional work

cross-functional

William is listening to one of his fellow team members speak at a meeting. He believes she is just trying to get the team leader to adopt her idea. William is being a(n) ________ listener. non offensive polite cynical

cynical

Teams at Google come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team ____________. cohesiveness development diversity level

diversity

All of the following are examples of external communications EXCEPT: sales presentations e-mails sent to sales representatives annual reports to stockholders information presented on a company's Web site

e-mails sent to sales representatives

Amanda sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amanda is very specific about the materials she needs in order to avoid confusion. As the sender, is Amanda is ________ . providing a context for the message encoding the message eliminating the message's noise decoding the message

encoding the message

Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would LEAST likely improve his team's cohesiveness? encouraging team members to socialize during and after working hours increasing the interaction between team members encouraging his team members to work from home redesigning their work space

encouraging his team members to work from home

________ communication with customers should create goodwill and contribute to customer satisfaction. formal every written external

every

Lisa works for an advertising agency and has presented her client with ideas for new commercials. After the presentation Lisa asks for ________ to determine if the clients correctly understood her message. a channel less noise a decoded message feedback

feedback

During the performing stage, team members ________. clarify their roles and expectations get to know one another resolve differences among them focus on solving problems

focus on solving problems

Lucia is a manager who regularly communicates company news with her employees via e-mail. This is an example of a(n) ________ communication channel. oral informal formal nonverbal

formal

Feedback ________. is usually ambiguous helps lower the noise level helps determine whether a message was correctly interpreted is generally verbal in nature

helps determine whether a message was correctly interpreted

Japan is considered to be a ________ context country and thus, Japanese businesspeople place importance on ________ communications. low; explicit verbal high; both verbal and nonverbal low; both verbal and nonverbal high; explicit verbal

high; both verbal and nonverbal

All of the following are examples of nonverbal communication EXCEPT ________. tone of voice informal speech eye contact clothing choices

informal speech

Team norms are ________ and ________ standards of behavior. formal; written formal; unwritten informal; written informal; unwritten

informal; unwritten

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues. They are engaging in ________ and ________ communication. informal; oral formal; written formal; oral informal; written

informal; written

Countries like the United States which tend to rely on explicit written and verbal messages are considered ________ cultures external diverse high-context low-context

low-context

Jeremy announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members? understanding the context message encoding message decoding providing feedback

message decoding

Evan is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Evan calls back his manager for the complete message since he cannot effectively communicate with this type of ________. nonverbal communication grapevine conflict noise

noise

Deni uses lots of gestures and facial expressions when communicating. These are examples of _____________ communication. formal nonverbal informal oral

nonverbal

Greg is an operating room nurse and notices the head surgeon is exhausted and disoriented. Greg decides to speak up, even though his actions defy the team ________ that surgeons outrank nurses. theory standard norm belief

norm

Samuel's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team ________. cohesiveness conflict roles norm

norm

Jason's team has reached agreement about the role each member is expected to play. Jason's team has reached the ________ stage. performing forming norming storming

norming

Ingrid's team is engaged in problem solving and appears focused on accomplishing tasks. Ingrid's team is likely in which stage? norming stage storming stage performing stage forming stage

performing stage

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. This is an example of a(n) _______ team. virtual cross-functional self-managed problem-solving

problem-solving

During the forming stage, what is the role of the team leader? clarifying team roles encouraging participation facilitating task accomplishment providing time for members to become acquainted

providing time for members to become acquainted

Rajendra's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and photos of coworkers. This sharing of information will ________ in employee empowerment and will have ________ on product quality. result; no impact result; a positive impact not result; no impact not result; a positive impact

result; a positive impact

In many companies, shared decision-making authority extends to all of the following EXCEPT ________. selecting members of the board of directors purchasing supplies determining individual working hours overseeing the safety program

selecting members of the board of directors

Faith works in the bakery at Whole Foods Market. As part of a ________ team, she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies. problem-solving virtual cross-functional self-managed

self-managed

In the United States, most business conversations occur within which zone? intimate zone social zone personal zone public zone

social zone

Two people are having a conversation and are standing about six feet apart. What zone are they in? social zone personal zone public zone intimate zone

social zone

Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ________ stage. forming norming performing storming

storming

Which stage of team development is marked by conflicts over the team's mission and the roles of team members? storming stage norming stage forming stage performing stage

storming stage

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Vanessa is trying to promote ________. team cohesiveness team norm empowerment external communication

team cohesiveness

What is considered to be the biggest problem with email as a form of business communication? too much email using company email to send personal messages e-mail is too informal for companies to convey a professional image e-mail technology is still limited

too much email

Danielle belongs to a team that meets using information technology because they are dispersed across the country. Danielle belongs to a ________ team. problem-solving virtual self-managed cross-functional

virtual

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization. Jahn is a member of a(n) ________ team. cross-functional self-managed work problem-solving

work

Office e-mails are a form of ________ communication. informal written nonverbal formal

written