Chapter 9 Designing Adaptive Organizations Quiz

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When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____.

accountability

Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?

client relationships

Amethyst Inc. is a manufacturer of acrylic and latex gloves. It sells the gloves to medical laboratories, chemical factories, micro-tech equipment manufacturing companies, and cleaning services. The work and workers at Amethyst Inc. are organized to better satisfy the needs of each of its four target markets. As such, Amethyst Inc. most likely uses _____

customer departmentalization

The primary disadvantage of geographic departmentalization is _____

duplication of resources

One of the disadvantages of job specialization is that it can lead to _____.

employee boredom

The amount of information a job provides to workers about their work performance best defines the term _____

feedback

Which of the following statements about functional departmentalization is true?

it allows work to be done by highly qualified specialists

____ emphasize the activities through which work gets done in the organization.

organizational processes

The primary disadvantage of customer departmentalization is:

that it leads to duplication of resources

According to the job characteristics model, _____ means pushing some managerial authority down to workers.

vertical loading


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