Chapter 9: Managed Services
Health Care Facilities New Trends
Adding quick service chains such as McDonald's, Pizza Hut Express, and Dunkin' Donuts Addition of "comfort foods". More options such as: Medical malls with retail pharmacies Flower and gift shops Boutiques Retail bakeries Coffee carts Catering Restaurant
Major Contract Food Service Companies
Aramark is the leading provider in the world, operating in all 50 states and 22 countries. Provide food service to health services, education services, businesses, uniform services, national parks, and other recreational facilities
Business & Industry (B&I)
Contractors (managed service companies) account for approximately 80% of the B&I market. To adjust to corporate downsizing and relocations, the B&I segment has offered foodservice in smaller units rather than full-sized cafeterias.
Colleges & Universities
Foodservice operations include residence halls, sports concessions, conferences, cafeterias/student unions, faculty clubs, convenience stores, and catering. Campus dining includes cyclical menus that rotate every 14 or 21 days. Daily Rate is the amount of money required from each person to pay for foodservice. Student Unions offer cafeteria service, branded outlets, take-out, and student pubs etc.
Health Care Facilities
Health care managed services are provided to hospital patients, long-term care and assisted living residents, visitors, and employees. The service is given by tray, cafeteria, dining room, coffee shop, catering and vending. The main focus of hospital foodservice is the tray line: Menu items are added according to the color code for various diets as the tray moves along the line.
Managed Services refers to foodservice operations in which areas?
Managed Services refers to foodservice operations in which areas? Airlines Military Elementary & Secondary schools Colleges & Universities Healthcare facilities Business & Industry Leisure & Recreations Seniors Conference centers Airports Travel Plazas National Parks
Airlines: In-Flight Foodservice
May provide meals from their own in-flight foodservice business or use a contractor. Food must be able to withstand a wide range of conditions. LSG Sky Chefs is the largest airline catering company. In-flight foodservice managers plan menus, develop product specifications and arrange purchasing contracts. Airlines try to control in-flight meal costs (average $7). Meal options: cultural diets, medical diets, religious diets, vegetarian meals, children's meals.
Military
Provide foodservice to military personnel in clubs, dining halls, military hospitals, or in the field. Trends include: Contracting services for officers clubs: Moving from fine dining to casual dining with family appeal Mobile field kitchens: Prepared foods to heat and serve anywhere Providing fast food restaurants on base (McDonald's and Burger King)
Elementary & Secondary Schools
The National School Lunch Program (NSLP) feeds millions of children annually. Federal funding is approximately $2.73 per meal per student. Focus on good nutrition (type 'A' menu) Potential market for fast food chains (Taco Bell, Pizza Hut, Subway, Domino's, McDonald's...)
Leisure and Recreation.
There are opportunities to be part of professional sporting events, concerts, circuses, other events held in stadiums or outdoors. Stadiums often have several points of service where food and beverage are provided including: Concession stands Restaurants Superboxes, suites, and skyboxes (Premium seating areas)
What is Type A lunch?
Type A lunch was designed to meet one-third to one-half of the minimum daily nutritional requirements of a child 10 to 12 years of age.
