CHAPTER 9 ONLINE RETAIL AND SERVICE

Ace your homework & exams now with Quizwiz!

APPROXIMATELY 1000 RETAILERS GENERATE

90% OF ALL RETAIL E-COMMERCE SALES

HIGHEST PERCENTAGE OF ONLINE RETAIL REVENUE

APPAREL AND ACCESSORIES

CHALLENGES FACING ONLINE RETAIL

CONCERNS ABOUT PRIVACY, INCONVENIENCE FOR RETURNS, DELIVERY DELAYS

ADVANTAGE OF ONLINE RETAIL

LOWER SUPPLY CHAIN COSTS, LOWER COST OF DISTRIBUTION, ABILITY TO CHANGE PRICES

IN 2016 OVER 77% OVER 14

MADE AN ONLINE PURCHASE AT A RETAIL STORE

THE MOTO SECTOR OF RETAIL

MOST LIKE THE ONLINE RETAIL SALES SECTOR

TRADITIONAL METHODS USED TO DEVELOP OMNI CHANNELS

ONLINE CATALOG ORDERING, IN STORE PICK UP,ONLINE PROMOTIONS

EARLY DAYS OF E-COMMERCE BELIEFS

ONLINE CONSUMERS WERE RATIONAL AND COST DRIVEN, ENTRY COST WOULD BE LESS THAN A PHYSICAL STOREFRONT, COST OF ACQUIRING CUSTOMERS WOULD BE LOWER.

MAJOR TRENDS IN ONLINE RETAIL 16-17

REMAINS THE FASTEST GROWING RETAIL CHANNEL, THE AVERAGE ANNUAL PURCHASE OF ONLINE BUYER CONTINUES TO INCREASE, ONLINE RETAILERS PLACE AN INCREASED SHOPPING EXPERIENCE


Related study sets

Working with Windows and CLI Systems Chapter 5

View Set

Music Humanities Quiz 2 Terminology

View Set

Valvular Heart Disease Practice Questions

View Set

Exam 1: Communication and Documentation Questions

View Set

Situation ethics - legalism and antinomianism

View Set