Chapter 9 warm up

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OCB

Michael is constantly pitching in and helping out when someone on the team needs​ help, even if it means staying late.​ Michael's behavior can best be described as which of the​ following?

Uncertainty

Ross understands that things​ can't stay the way they​ are, but he is not at all sure what the future looks like for the​ gluten-free market. The best way to describe​ Ross' resistance to change is which of the​ following?

organizational

B. Dillon is a company that is trying to grow from a culture focused on sales to a culture that is focused on customer relations. This represents which of the following OB focus​ areas?

affective

Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of​ Brian's attitude?

extraversion

Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the​ following?

operant conditioning

In much the same way we can train dogs and children with treats for good​ behavior, managers can use​ __________ to help shape the behavior of employees.

extinction

In​ meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the​ past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not​ continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the​ following?

Openness to experience

Joanne loves trying new things. She is wonderful at experimenting with new​ technology, coming up with creative​ ideas, and working on the design table. This part of her personality may best be described by which of the​ following?

distinctiveness

Linda has come into work late again. Her supervisor Dawn is getting tired of this behavior and needs to address this. Because Linda has made being late to everything a​ habit, Dawn is sure this is caused by nothing but​ Linda's poor attitude. Which factor of attribution theory is Dawn relying on to make this​ assessment?

Generation Y

Lori is very excited to have some​ "new blood" on the team. She is looking for the new college grads to bring energy and ideas to the team. She is quickly learning these new employees are​ pre-occupied with the technology and always trying to figure out how to leverage the apps in their work. More than likely Lori has hired new employees who represent which​ generation?

Recognize its there

The best way that managers can manage negative behavior in the workplace is which of the​ following?

"like me" effect

Year after​ year, Hal has rated Bob and​ Jim's performance at a higher level than Sue and Tina. But by all​ accounts, Bob,​ Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect​ Hal's thoughts about men being in his sales department. This would reflect which perceptual​ shortcut?


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