Chapter 9 warm up
OCB
Michael is constantly pitching in and helping out when someone on the team needs help, even if it means staying late. Michael's behavior can best be described as which of the following?
Uncertainty
Ross understands that things can't stay the way they are, but he is not at all sure what the future looks like for the gluten-free market. The best way to describe Ross' resistance to change is which of the following?
organizational
B. Dillon is a company that is trying to grow from a culture focused on sales to a culture that is focused on customer relations. This represents which of the following OB focus areas?
affective
Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of Brian's attitude?
extraversion
Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the following?
operant conditioning
In much the same way we can train dogs and children with treats for good behavior, managers can use __________ to help shape the behavior of employees.
extinction
In meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the following?
Openness to experience
Joanne loves trying new things. She is wonderful at experimenting with new technology, coming up with creative ideas, and working on the design table. This part of her personality may best be described by which of the following?
distinctiveness
Linda has come into work late again. Her supervisor Dawn is getting tired of this behavior and needs to address this. Because Linda has made being late to everything a habit, Dawn is sure this is caused by nothing but Linda's poor attitude. Which factor of attribution theory is Dawn relying on to make this assessment?
Generation Y
Lori is very excited to have some "new blood" on the team. She is looking for the new college grads to bring energy and ideas to the team. She is quickly learning these new employees are pre-occupied with the technology and always trying to figure out how to leverage the apps in their work. More than likely Lori has hired new employees who represent which generation?
Recognize its there
The best way that managers can manage negative behavior in the workplace is which of the following?
"like me" effect
Year after year, Hal has rated Bob and Jim's performance at a higher level than Sue and Tina. But by all accounts, Bob, Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect Hal's thoughts about men being in his sales department. This would reflect which perceptual shortcut?