chapter one

Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?

1 ONLY

An example of raw data from a national chain of automobile stores would be:

1 TOYOTA RAV4 SOLD JANUARY 7,2008 IN LOUISVILLE, KENTUCKY-$28000

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:

CUSTOMER AND SUPPLIER INTIMACY

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

DECISION MAKING AND CONTROL IN AN ORGANIZATION

Which of the following would not be considered part of the implementation phase of problem solving?

EVALUTING A SELECTION OF SOFTWARE PACKAGES FOR IMPLEMENTING A NEW BUSINESS PROCESS

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

FALSE

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

FALSE

Internet advertising is growing at a rate of more than 30 percent a year.

FALSE

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

FALSE

Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected.

FALSE

Converting raw data into a more meaningful form is called:

FEEDBACK

The final step in the four-step model of business problem solving is:

FEEDBACK

As discussed in the chapter-1 opening case, the Yankees' use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives?

IMPROVED DECISION MAKING

Poor business processes and unsupportive culture are examples of the ________ dimension of business problems.

INFRASTRUCTURE

The three activities in an information system that produce the information organizations use to control operations are:

INPUT, PROCESSING,AND OUTPUT

An intranet uses:

INTERNET TECHNOLOGY WITHIN THE BOUNDARIES OF THE FIRM

A hierarchy is:

IS A PYRAMID STRUCTURE OF RISING AUTHORITY AND RESPONSIBILITY

One of the most frequent errors in problem solving is:

RUSHING TO JUDGMENT

Order data - for baseball tickets and bar code data are examples of:

SALES INFORMATION

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

SURVIVAL

The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and:

SURVIVAL

The use of information systems because of necessity describes the business objective of:

SURVIVAL

Aging hardware and outdated software are examples of the ________ dimension of business problems.

TECHNOLOGY

Inadequate database capacity is an example of the ________ dimension of business problems.

TECHNOLOGY

Journalist Thomas Friedman's description of the world as "flat" referred to:

THE REDUCTION IN TRAVEL TIMES AND THE UBIQUITY OF GLOBAL EXCHANGE AND TRAVEL

Data management technology consists of:

THE SOFTWARE GOVERNING THE ORGANIZATION OF DATA ON PHYSICAL STORAGE MEDIA

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

TRUE

A network requires at least three computers and a shared resource.

TRUE

An IT infrastructure provides the platform on which the firm can build its information systems.

TRUE

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

TRUE

As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.

TRUE

Computers are only part of an information system.

TRUE

Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes

TRUE

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

TRUE

Forensic accounting is used to investigate bankruptcies and contract disputes.

TRUE

Identifying a problem includes agreeing that a problem exists.

TRUE

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

TRUE

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the hardware and software needed.

TRUE

Political conflict is an example of the people dimension of business problems.

TRUE

The dimensions of information systems are people, organizations, and information technology.

TRUE

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

TRUE

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

VALUES

What is Output:

transfers the processed information to the people who will use it or to the activities for which it will be used

The first step in the four-step model of business problem solving is:

AGREEING THAT A PROBLEM EXISTS

Business processes:

ARE LOGICALLY RELATED TASKS USED PRIMARILY BY OPERATIONAL PERSONNEL

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

MANAGEMENT DIMENSION

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:

MANAGEMENT INFORMATION SYSYTEM

The average number of tickets sold daily online is an example of:

MEANINGFUL INFORMATION

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

MODERN INFORMATION SYSTEMS

The hardware and software used to transfer data in an organization is called:

NETWORKING AND TELECOMMUNICATIONS TECHNOLOGY

In choosing the best solution for a business problem, one of the most important considerations is:

OUTCOME MEASUREMENT

Legal and regulatory compliance is an example of the ________ dimension of business problems.

PEOPLE

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:

PEOPLE DIMENSION