Chapter one
Disciplines that contribute to the technical approach to information systems include:
operations research, management science, and computer science.
Converting raw data into a more meaningful form is called:
processing
RFID sensor-generated data on stored food items such as storage location is an example of:
raw input.
The three principal levels within a business organization hierarchy are:
senior management, middle management, and operational management.
In a hierarchical organization, the upper level consists of:
senior management.
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
social
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?
survival
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?
survival
Thomas Friedman's description of the world as "flat" refers to:
the flattening of economic and cultural advantages of developed countries.
Which of the following is a global network that uses universal standards to connect millions of different networks around the world?
the internet
Output:
transfers processed information to the people who will use it or to the activities for which it will be used.
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
true
A firm that invests in a strong IS development team is making an investment in organizational complementary assets.
true
Creating a marketing plan is an example of a business process.
true
Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.
true
Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives.
true
Intranets link different systems and networks within a firm.
true
Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.
true
Private business investment in information technology constituted 37 percent of all invested capital in 2015.
true
The behavioral approach to information systems focuses on analyzing the psychological, social, and economic impacts of systems rather than the technical aspects.
true
The key elements of an organization are its structure, business processes, politics, culture, and people.
true
UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites is an information systems solution used to achieve customer intimacy.
true
You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems.
true
Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time
1, 2, and 3
Approximately how many Americans access the Internet using a smartphone or tablet?
194 million
in 2015, what percent of the U.S. economy resulted from foreign trade?
30 percent
How many service jobs move offshore to lower-wage countries in a typical year?
300,000
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015?
About $1 trillion
Approximately what percent of U.S. businesses have some form of remote work program?
About 60 percent
Which of the following is a private corporate network extended to authorized users outside the organization?
An extranet
Which of the following statements is not true?
THIS ONE -Most PCs manufactured in China use microprocessor chips manufactured in Korea. -Many Fortune 500 U.S. firms derive more than half their revenues from foreign operations. -In 2015, 60 percent of Apple's revenue was generated outside of the United States. --Technology companies are particularly dependent on offshore revenue. Eighty percent of the toys sold in the United States are manufactured in China.
Which of the following is an example of a social complementary asset?
Technology and service firms in adjacent markets
Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format?
The World Wide Web
Maintaining the organization's financial records is a central purpose of which main business function?
Finance and accounting
Which of the following is not one of the current changes taking place in information systems technology?
Growth in the PC platform
Which main business function is responsible for maintaining employee records?
Human resources
Which of the following is not one of the six strategic business objectives of information systems?
Improved employee morale
Which of the following statements best describes organizational culture?
It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
Personnel who design new products or services for a firm belong to which level of a business hierarchy?
Knowledge workers
Which field of study focuses on both a behavioral and technical understanding of information systems?
Management information systems
Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?
Management information systems
Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following?
Managerial decision making
The total number of food items with storage temperatures problems is an example of which of the following?
Meaningful information
Which of the following is an example of raw data from an automobile manufacturer?
One Subaru Outback sold July 27, 2016 in Mohegan Lake, New York for $24,000
Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following?
Operational efficiency
to make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?
Operational excellence
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?
Operational management
Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control?
Operations research
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
Production workers
All of the following are examples of environmental actors in an information system except:
Sales force
Data management technology consists of which of the following?
Software governing the organization of data on physical storage media
Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York?
Survival
Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? In-house package tracking software Taking inventory Providing package status reports to customers Ability to embed UPS functions in external sites The decision to use automation
The decision to use automation
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?
The specification of procedures for identifying packages with sender and recipient information
Which of the following best describes the primary reason for implementing a new information system, from a business perspective?
The system will create new value for the firm, beyond its costs.
Which of the following statements about digital firms is not true?
Today, most firms are fully digital.
Creative work driven by new knowledge and information is a significant part of management responsibility.
True
Detailed, programmed instructions that control computer hardware components in an information system are known as computer software.
True
The three main dimensions of information systems are management, organizations, and information technology.
True
Which of the following is an example of an organizational complementary asset?
Using the appropriate business model
In ________, raw data is systematically acquired and transformed during various stages that add value to that information.
an information value chain
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:
culture.
Psychologists study information systems with an eye to understanding:
how human decision makers perceive and use formal information.
Sociologists study information systems with an eye to understanding:
how systems affect individuals, groups, and organizations.
All of the following describe the effects of globalization except:
increases in transaction costs.
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's:
information technology (IT) infrastructure.
The three activities in an information system that produce the information organizations use to control operations are:
input, processing, and output.
Which of the following is an example of a business using information systems to create a new product?
Apple's creation of the iPod
Which of the following would not be a complementary asset for a solar panel manufacturer?
Centralized hierarchical decision making
The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following?
Customer intimacy
Computers and programs are the only things required to produce the information an organization needs.
False
Data is information that has been shaped into a form that is meaningful to human beings.
False
In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled.
False
Internet advertising is growing at approximately 5 percent a year.
False
The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:
big data
All of the following are new technology-related trends in MIS except:
co-creation of business value.
Which of the following would not be used as an input for an information system?
digital dashboard
All business processes are formally documented by an organization.
false
Information systems literacy focuses primarily on knowledge of information technology.
false
Knowledge workers make long-range strategic decisions about products and services.
false
Middle managers make long-range strategic decisions about the firm's products and services.
false
There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.
false
There is little variation in returns on IT investment across firms.
false