Chp 6: Getting your message across
You encouraged feedback when you...
Ask for directly and get reinforcement
In a conversation, you can hold the listener's interest by...
Asking for an opinon or seeking advice
Open minded
Showing receptiveness to new and different ideas and then opinions of others
A two way spoken exchange of thoughts, opinions, and feelings is...
A conversation
Conversation
A two Way spoke an exchange of thoughts, opinions, and feelings
Probing questions...
Are used to seek more details, often use the word exactly, draw information from someone who may be trying to hide information. All of these choices
A good conversationalist...
Avoid unpleasant topics
Assertive communication
Communication form in which one expresses ones positive and negative ideas, thoughts, and feelings in an open, honest, and direct manner
Passive communication
Communication form in with you allow your rights to be violated because you don't express your honest feelings
Aggressive communication
Communication form that uses defensive, faultfinding and judgmental language
Assertive communicators...
Convert win - lose situation's to win -win situation is, choose to make decisions, make others feel valued and respected, All of these choices
Rhetorical questions...
Do not require an answer
The ability to remember names is an important skill because...
It creates instant familiarity and connection with others, it pays an effective compliment, it implies to the other person that he or she is important, All of these choices
A clear message brings about effective communication because...
It eliminates the need for additional information or clarification
Barriers to listening include...
Lack of attention
Small talk
Light, informal conversation that has no agenda
Conversation pointers include...
Looking at the listener or the audience, omitting distracting words such as "like" and "you know", using variety in your speeches (question, statements, voice tone), all of these choices
How was your day? Is an example of a...
Open question
Aggressive communicators...
Or defensive, faultfinding, and judge mental
Rhetorical questions
Question form used to engage the listener
Closed questions
Questions form that result in a single word response or a very short answer
Probing questions
Questions form used as a strategy for seeking more detail to help clarify what has just been said
Someone who is open minded...
Shows respect for new and different ideas
Probing questions are used...
To find out additional information
Icebreakers
Topic used to lessen initial tension or awkwardness at the beginning of the conversation