Chp 6: Getting your message across

You encouraged feedback when you...

Ask for directly and get reinforcement

In a conversation, you can hold the listener's interest by...

Asking for an opinon or seeking advice

Open minded

Showing receptiveness to new and different ideas and then opinions of others

A two way spoken exchange of thoughts, opinions, and feelings is...

A conversation

Conversation

A two Way spoke an exchange of thoughts, opinions, and feelings

Probing questions...

Are used to seek more details, often use the word exactly, draw information from someone who may be trying to hide information. All of these choices

A good conversationalist...

Avoid unpleasant topics

Assertive communication

Communication form in which one expresses ones positive and negative ideas, thoughts, and feelings in an open, honest, and direct manner

Passive communication

Communication form in with you allow your rights to be violated because you don't express your honest feelings

Aggressive communication

Communication form that uses defensive, faultfinding and judgmental language

Assertive communicators...

Convert win - lose situation's to win -win situation is, choose to make decisions, make others feel valued and respected, All of these choices

Rhetorical questions...

Do not require an answer

The ability to remember names is an important skill because...

It creates instant familiarity and connection with others, it pays an effective compliment, it implies to the other person that he or she is important, All of these choices

A clear message brings about effective communication because...

It eliminates the need for additional information or clarification

Barriers to listening include...

Lack of attention

Small talk

Light, informal conversation that has no agenda

Conversation pointers include...

Looking at the listener or the audience, omitting distracting words such as "like" and "you know", using variety in your speeches (question, statements, voice tone), all of these choices

How was your day? Is an example of a...

Open question

Aggressive communicators...

Or defensive, faultfinding, and judge mental

Rhetorical questions

Question form used to engage the listener

Closed questions

Questions form that result in a single word response or a very short answer

Probing questions

Questions form used as a strategy for seeking more detail to help clarify what has just been said

Someone who is open minded...

Shows respect for new and different ideas

Probing questions are used...

To find out additional information

Icebreakers

Topic used to lessen initial tension or awkwardness at the beginning of the conversation