CIS 111 - Chapter 10

customer relationship management (CRM)

A _____ system provides a company with a structured way to track interactions with current and potential customers.

Outsourcing

A small company may subcontract its information system development and support work. This practice of hiring a third party to provide services is known as

production/manufacturing

A systems engineer may be required on a large-scale information system project that also involves _____ and _____ systems.

statistical quality control (SQC)

A(n) _____ system uses a combination of data tracking and data modeling to build a picture of how well a factory operates.

software development

Activities such as creating the higher-level software design and focusing on the broader planning and implementation steps for the system are part of which of the following?

functional

After a plan has been approved for designing a new information system, the _____ specification is written, stating exactly what the system must accomplish.

request for proposal; RFP

After receiving a _____, a systems vendor or integrator typically sends representatives to the company that issued the _____ to better determine its system requirements before quoting a price.

artificial intelligence

An expert system is sophisticated software that uses _____ techniques to model an expert's knowledge of a topic.

electronic commerce (e-commerce)

Buying and selling products and services over the internet is called

computer-integrated manufacturing

CIM is the abbreviation for which of the following factory automation and plant operations systems?

Just-in-time (JIT)

Correlating the date and time of the manufacture and delivery of a certain product to a customer's request is referred to as _____ manufacturing.

enterprise resource planning (ERP)

In a large, complex business or organization, information from different functional areas, such as human resources and manufacturing, can be pulled together using a(n) _____ system.

digital wallet

In stores, _____ systems use a contactless payment system, which enables you to hold your unlocked phone over a compatible reader to pay.

Step 5

In the electronic data interchange (EDI) process shown in this graphic, the order is shipped to the retailer in which step?

Slotting

Many warehouse systems use radio frequency identification (RFID) to enhance inventory tracking and placement, which is also called

a person-to-person payment system

PayPal is an example of which of the following?

electronic signatures

Recognizing the need to validate business transactions over the internet, the US Congress authorized the use of _____ in 2000.

engineering

Software _____ may be required to match the company's needs with the best technology solutions.

point of sale (POS) system

Suppose a store manager wants to identify the store's worst-selling and best-selling products for the day. Which type of system will provide this information?

design

The _____ specification may detail the hardware and software required to execute the functions outlined for the information system.

Business Intelligence (BI)

The information that's generated through technologies such as online analytical processing (OLAP) systems is called

a Gantt chart

The project management tool shown in this image uses which of the following to visually communicate the critical steps and schedule for a project?

request for proposal

The response to a(n) _____ typically asks for a project plan, which includes an estimate of how long the project will take to complete, an outline of the steps involved, and a list of deliverables.

electronic data processing (EDP).

The use of computers to process data automatically is called

tablet

To complete a mobile commerce (m-commerce) transaction, you would use which of the following?

False

True or False: A systems integrator usually leads the early phases of systems analysis by defining the business problem and planning a solution.

False

True or False: An expert system contains a white paper, which is a set of facts and rules about a specific complex application.

electronic funds transfer

What does the abbreviation EFT stand for?

to define and clarify methods of handling "what if?" questions posed to large databases

What is the purpose of an online analytical processing (OLAP) system?

a payment

Which of the following is not an example of a deliverable?

information system (IS)

Which of the following types of systems collects, stores, and processes data that people in organizations use to manage operations and create and sell products?

computer-aided manufacturing (CAM)

Which of the following types of systems involves the direct use of computerized systems to manufacture products?

Planning, Design, Implementation, Support

Which set of labels corresponds with steps 1 through 4 of the system development life cycle (SDLC), as shown in this illustration?

implementation

Which stage of the system development life cycle includes the actual work of putting the system together, including creating a prototype and completing the programming?

corrective maintenance

Which type of maintenance identifies and fixes errors in an information system?

beta testing

Which type of testing begins after the computers and software are installed and operating?

to enhance the software to meet new requirements

Why does the IT staff perform perfective maintenance?

to increase reliability and ease of maintenance

Why does the IT staff perform preventive maintenance?

Supply chain management (SCM)

_____ is an area of expertise that involves establishing, running, and refining a supply chain.

Adaptive

_____ maintenance addresses environment changes, such as operating system upgrades, in a newly accepted and approved information system.