CIS 420 Exam 1

All of the following are true except:

A project manager has the discretion to make trade-offs in regard to which programs to pursue.

The two traditional project management associate-level roles are different in each of the following ways except ____.

Duration of time spent on project

The project sponsor's responsibilities during the executing stage include:

Ensuring communications with key stakeholders

The Chief Projects Officer's or PMO's responsibilities might include:

Ensuring enough resources are available to perform the project

Characteristics of an organizational culture can have a major impact on a project's success. All of these are attributes of an organizational culture EXCEPT:

Financial control procedures

All of the following are characteristics of a projectized organization EXCEPT:

Functional managers have the majority of authority

Customer responsibilities on a project might include all of the following EXCEPT:

Perform the work of the project to achieve its objectives

Group phenomena that evolve over time and include established approaches to initiating and planning projects, the acceptable means for getting the work done, and recognized decision-making authorities are referred to as:

Project culture (norms)

One of the key responsibilities of a project manager is to manage stakeholder expectations. It is important for the project manager to have interpersonal or "soft" skills that include: overcoming resistance to change, resolving conflict, active listening, and _____.

building trust

"It is inconvenient and time-consuming for employees to walk across campus every day to eat lunch, which is why we need an employee lunch room in our building" is an example of:

business case

The __________________ best describe(s) why a project is being undertaken

business case

The document that includes the necessary information to determine whether a project is worth the required investment, and is used for decision making by upper management, is called the:

business case

A common method of prioritizing stakeholders is based on the stakeholders':

all of these choices are correct

Which of the following is a financial analysis tool that an organization may use to determine the cost-value of potential projects?

all of these choices are correct

After identifying potential project risks, the project team should then _________

assess each risk based on probability and likely impact, and then create a risk response plan for each major risk.

The project charter should include "factors that are considered to be true, real or certain without proof or demonstration." These are known as _____.

assumptions

PMI's Code of Ethics and Professional Conduct is a guide for project management practitioners that describes the expectations that they should hold for themselves and others. Which of these is not one of the desired behaviors and basic obligations referenced by the code of conduct?

authority

To be effective, a project manager needs to possess all of the following competencies except ____.

authority—power or right granted by the organization

Which of these is not a challenge of working on global and virtual teams?

competencies

In order for a new grocery store to be erected, a neighborhood basketball court located on the building site will have to be demolished. The neighborhood children who liked to play basketball there could be considered as _________.

external stakeholders

A freelance project manager is brought in by Company X to lead a large, expensive project. This project manager has excellent leadership skills and a strong technical understanding of the project. In order for her to optimize every component of the Talent Triangle, what might be a good activity for the project manager at the start of her time with Company X?

familiarize herself with the long-term objectives of Company X

A hierarchical organization where each employee has one clear superior and staff are grouped by areas of specialization and managed by a person with expertise in that area is known as a:

functional organization

______ establish(es) clear expectations regarding acceptable behavior by project team members, and may cover topics such as protecting confidentiality, establishing trust and handling conflict.

ground rules

An output of the process Develop Project Team, an evaluation of the team's success in achieving project objectives for schedule, budget and quality levels, is called team ____.

performance assessments

A collection of projects, programs, and operations managed as a group to achieve strategic objectives are called a:

portfolio

In an Agile life cycle model _____.

The team is self-directed

According to the PMBOK, the rough order of magnitude for the summary budget within the project charter is _____________________.

-25% to + 75% accuracy

____ is the process of "confirming human resource availability and obtaining the team necessary to complete project activities".

Acquire Project Team

A business case typically contains information regarding the business need and a financial analysis. Which financial model divides the cash flow by the initial cash outlay?

Benefit-Cost Ratio (BCR)

The "component of the project management plan that describes how project communications will be planned, structured, monitored and controlled" is the:

Communications management plan

In order to be successful, the project team must be able to assess the needs of stakeholders and manage their expectations through effective communications. At the same time they must balance competing demands among project scope, schedule, budget, risk, quality, and resources, which are also known as project _____?

Constraints

All projects should be aligned with their organization's strategic plan, which includes the organization's vision, goals, and objectives. Which of these describes an organization's vision?

Conveys a larger sense of organizational purpose, and is both inspiring and guiding.

The objective of the ______ process is to improve competencies, team member interaction, and overall team environment to enhance project performance.

Develop Project Team

The process of communicating with stakeholders and working with them to meet their expectations, address issues as they occur, and obtain their continued commitment to the success of the project is called ___________________.

Manage Stakeholder Engagement

____ organization structures can be classified as weak, balanced, or strong depending on the relative level of influence between the functional manager and the project manager.

Matrix

Based on PMI's definition, which of these is a good example of a project?

designing and launching a new website

Which of the following steps is not part of the six-step project conflict-resolution process?

determine which teammate was in the wrong

The charter is the primary deliverable of a project's ______________ phase.

initiating

A document used to manage points of discussion or dispute that arise during projects, in order to monitor them and ensure that they are eventually resolved and added to lessons learned, is called a(n) _________________.

issue log

A document used to manage points of discussion or dispute that arise during projects, in order to monitor them and ensure that they are resolved and add them to lessons learned, is called a(n) _____.

issue log

All of these are stages of team development EXCEPT:

learning

What information does the project charter contain that signifies how the customer or user of the final product, service or result will judge the deliverables, in order to determine that they have been completed satisfactorily?

measurable objectives and acceptance criteria

Most project meetings are formal, planned events between project stakeholders. Effective meetings typically have a purpose, a prearranged time and place, a list of attendees and their roles, and an agenda with topics and issues to be discussed. After the meeting, _______ are circulated.

meeting minutes

Projects may be undertaken as a result of any of the following strategic reasons except:

need to keep workers busy during slow times

You are the project manager. Upon presenting your charter to your sponsor, she requests several changes. What do you do?

negotiate with your sponsor to see how you can best accommodate her requests without agreeing to unreasonable expectations.

All of these are techniques for managing project conflicts EXCEPT:

none of these choices are correct

Projects pass through a series of phases as they move from initiation to project closure. The names and number of these phases can vary significantly depending on the organization, the type of application, industry, or technology employed. These phases create the framework for the project, and are referred to collectively as the ________.

project life cycle

Which project role provides resources or support for the project, promotes, and protects the project at higher levels of management, and takes an active role in the project from the chartering stage through project closure?

project sponsor

A narrative description of products, services or results to be delivered by the project is a:

project statement of work

Which of the following is NOT a purpose of an approved project charter?

provides detailed information about financial resources

The communication method that is used for large audiences or large volumes of information and requires recipients to access the content at their own discretion, is called __________ communication.

pull

The sources of most project conflicts can be grouped into those related to ___________ and those related to __________.

relationships, tasks

Adding to the project after it has already begun without making adjustments to time, cost, or resources, is known as:

scope creep

Which PMBOK® Guide Knowledge Area includes those processes required to ensure that the project includes all the work required, and only the work required, to complete the project successfully?

scope management

The "project document that includes the identification, assessment, and classification of project stakeholders" is called the _____________.

stakeholder engagement matrix

What project charter component documents significant points or events in the project, and per the author may be developed most effectively when combined with other information such as acceptance criteria?

summary milestone schedule

The signing of the project charter represents all of these EXCEPT:

the formal approval of the detailed project schedule.

In Adaptive Life Cycles (change-driven or agile methods) ___.

the time and cost are fixed, but the scope is developed iteratively

The components of a project communications management plan should typically include the purpose of the communication, structure (format, content etc.), methods or technologies to be used, and _______.

time frame and frequency

An organization's vision often includes reference to its social, environmental, and economic health, collectively referred to as the:

triple bottom line

When would a predictive project life cycle be the preferred approach?

when the product to be delivered is well understood