CIS2321 Test 4 Review

_____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution.​ a. Analytical skills b. Interpersonal skills c. Artistic skills d. Confrontational skills

a. Analytical skills

Jerry has inherited an Excel sheet that lists all of the system requirements for his team's new project. But unfortunately, his predecessor did not label the requirements with categories—or in some cases failed to categorize them correctly. He needs to take care of this so the requirements can be sorted correctly. ​ Jerry has found one system requirement that he thinks could fit into a couple of different categories. The requirement is as follows: An employee record must be added, changed, or deleted only by a member of the human resources department. What is the best categorization of this requirement? a. Control b. Process c. Input d. Performance

a. Control

Which of the following is a typical example of a system requirement for the output category? a. The contact management system must generate a daily reminder list for all sales reps. b. As the final step in year-end processing, the payroll system must update employee salaries, bonuses, and benefits and produce tax data required by the IRS. c. Manufacturing employees must swipe their ID cards into data collection terminals that record labor costs. d. All transactions must have audit trails.

a. The contact management system must generate a daily reminder list for all sales reps.

Identify is a typical example of a system requirement for the performance category. a. The student records system must produce class lists within five hours after the end of registration. b. The manager of the sales department must approve orders that exceed a customer's credit limit. c. The purchasing system must provide suppliers with up-to-date specifications. d. Each input form must include date, time, product code, customer number, and quantity

a. The student records system must produce class lists within five hours after the end of registration.

The primary advantage of rapid application development (RAD) is that _____. a. a company's strategic business needs are emphasized and the mechanics of the system are not stressed b. systems can be developed more quickly with significant cost savings c. the decelerated time cycle allows more time to develop quality, consistency, and design standards d. systems are developed more slowly with fewer bugs

a. a company's strategic business needs are emphasized and the mechanics of the system are not stressed

Greater user involvement in the system development process usually results in _____. a. more satisfied users b. poorer communication c. slower development times d. lower quality deliverable

a. more satisfied users

Rapid application development (RAD) relies heavily on _____. a. prototyping b. scrum c. agile methods d. management direction

a. prototyping

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select any 20 customers. a. stratified sample b. comprehensive sample c. systematic sample d. random sample

a. stratified sample

Using _____, an analyst can show business functions and break them down into lower-level functions and processes. a. Rapid Economic Justification (REJ) b. Unified Modeling Language (UML) c. functional decomposition diagrams (FDD) d. total cost of ownership (TCO)

c. functional decomposition diagrams (FDD)

In an interview, _____ encourage spontaneous and unstructured responses. a. closed-ended questions b. range-of-response questions c. open-ended questions d. leading questions

c. open-ended questions

When studying an information system, illustrations of actual documents should be collected using a process called _____. a.randomization b. indexing c. sampling d. stratification

c. sampling

The term _____ refers to a system's ability to handle increased business volume and transactions in the future. a. compatibility b. applicability c. scalability d. reliability

c. scalability

Personal observation allows a systems analyst to verify statements made in interviews and determine whether procedures really operate as they are described.

true

The main objective of a sample is to ensure that it represents the overall population accurately.

true?

If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should _____.

​ switch to closed-ended questions

_____ is a fact-finding technique that can help a systems analyst understand how the current system is supposed to work.

Document review

A graphic modeling program is used to manage details of a complex project, create queries to retrieve specific information, and generate custom reports.

False

A single site visit usually gives true pictures, so it is unnecessary to visit more than one installation.

False

Due to the limited range of input and interaction among participants, few companies believe that a joint application development (JAD) group does not produce the best definition of a new system.

False

In a sequence diagram, vertical arrows represent messages from one object to another.

False

Joint application development (JAD) provides a fast-track approach to a full spectrum of system development tasks, including planning, design, construction, and implementation.

False

Systems developers use joint application development (JAD) whenever group input and interaction are not desired, because it is linked to a specific development methodology.

False

The main objective of all rapid application development (RAD) approaches is to extend development time and expense by excluding users from every phase of systems development.

False

The personal interview usually is the least expensive fact-finding technique.

False

Supporters of neutral locations for interviews believe that it _____.

Keeps interruptions to a minimum

A(n) _____ shows the timing of interactions between objects as they occur.

Sequence Diagram

Which of the following is a typical example of a system requirement for the control category?

The data entry screens must be uniform, except for background color, which can be changed by the user - Incorrect

Which of the following is a typical example of a system requirement for the process category?

The equipment rental system must not execute new rental transactions for customers who have overdue accounts.

Identify is a typical example of a system requirement for the performance category.

The purchasing system must provide suppliers with up-to-date specifications - Incorrect

A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting.

True

An agile approach emphasizes continuous feedback, and each incremental step is affected by what was learned in the prior steps.

True

Creating a standard list of interview questions helps a systems analyst to keep on track and avoid unnecessary tangents.

True

Each activity within the systems analysis phase has an end product and one or more milestones.

True

System requirements serve as benchmarks to measure the overall acceptability of a finished system.

True

The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.

True

A _____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system.

Use Case Diagram

John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder. ​As John develops the agenda, he wants to put the name of the appropriate person next to the agenda item. Whose name would he put next to the final task on the agenda, the task of documenting the results of the JAD session and preparing the report that will be sent to JAD team members? a. Clark b. His own c. Tom d. Linda

b. His own

The kind of document shown in the accompanying figure starts with a heading, which should include all except _____. a. your observations b. a brief statement of purpose c. your suggestions d. your signature

b. a brief statement of purpose

In a use case diagram, the user becomes a(n) _____, with a specific role that describes how he or she interacts with a system. a. master b. actor c. interlocutor d. agent

b. actor

A(n) _____, such as Microsoft Outlook, includes a private calendar, a to-do list, and powerful contact management features. a. swim lane b. personal information manager (PIM) c. enterprise architecture d. fact-finding application

b. personal information manager (PIM)

In an interview, _____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale. a. factual questions b. range-of-response questions c. leading questions d. open-ended questions

b. range-of-response questions

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select every tenth customer for review. a. stratified sample b. systematic sample c. comprehensive sample d. random sample

b. systematic sample

Which of the following is a general category of system requirements? a. Daily reports b. Response time c. Login security d. Inputs

d. Inputs

Jerry has inherited an Excel sheet that lists all of the system requirements for his team's new project. But unfortunately, his predecessor did not label the requirements with categories—or in some cases failed to categorize them correctly. He needs to take care of this so the requirements can be sorted correctly. ​Jerry knows that there were supposed to be three performance examples but he finds four in the spreadsheet. Which one of these is mislabeled as a performance example? a. The online inventory control system must flag all low-stock items within one hour after the quantity falls below a predetermined minimum. b. Response time must not exceed four seconds. c. The records system must produce key reports within five hours of the end of each fiscal quarter. d. The system must automatically generate an insurance claim form.

d. The system must automatically generate an insurance claim form.

The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called _____. a. fact-finding b. sampling c. brainstorming d. engaged listening

d. engaged listening

One of the main activities in the systems analysis phase is _____, which involves fact-finding to describe the current system and identification of the specifications for the new system. a. goal-based modeling b. objective modeling c. user-based modeling d. requirements modeling

d. requirements modeling

A(n) _____ is a characteristic or feature that must be included in an information system to satisfy business needs and be acceptable to users. a. object b. property c. questionnaire d. system requirement

d. system requirement

​In addition to direct evaluations, systems developers must identify and document indirect expenses that contribute to the _____. a. business process modeling notation (BPMN) b. Rapid Economic Justification (REJ) c. functional decomposition diagrams (FDD) d. total cost of ownership (TCO)

d. total cost of ownership (TCO)

In the rapid application development (RAD) model in the accompanying figure, during the _____ phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs. a. construction b. cutover c. requirements planning d. user design

d. user design

When using fact-finding techniques, asking what is being done is the same as asking what could or should be done.

false

Before publishing a form on the Internet or a company intranet, a systems analyst should protect it so users can change the layout or design but cannot fill it in.

false?